The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

NTT DATA Business Solutions supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, NTT DATA Business Solutions experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With NTT DATA Business Solutions as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

How Our Customers Benefit from Us

CarrefourSA

Carrefour has been innovating and revolutionising consumption for 60 years. Today, they are reinventing their business model and placing the food transition at its heart.

Kardemir

Kardemir aims to be “World-Class Company” as one of the leading companies among all the industrial companies in Turkey with a high value-added product content of 3.5 million tons of steel production in the second century of our Republic.

AGT

AGT started its activities in Antalya in 1984 with the dream of processing and developing the wood specifically for individuals and institutions with developing technology, operates today as one of the world's leading companies in the furniture components industry.

Turkcell Global Bilgi

The largest GSM provider in Turkey delivers back-office support and customer care management services on behalf of hundreds of global companies, with 250 million customer contacts per year.

BSH

BSH operates within Bosch group with a total of 60 thousand employees globally and its largest factory is located in Tekirdağ, Turkey.

Norm Holding

Norm Cıvata, founded in 1973 in Izmir, today ranks 13th in the “Top 100 Companies in the Aegean Region” list and 189th in “Turkey's Top 500 Enterprises” list, maintaining its leading position in the bolt industry with its production capacity and variety.

Koçtaş

Koçtaş, which is a leader in home improvement retailing, opened its first store in 1996 in Bornova, Izmir. Total sales area of the 45 stores in 20 cities, is over 210,000 square meters. Tens of thousands products like decorative products, furniture, home textile products, kitchen, bathroom, ceramic

Penti

With 365 stores in 63 cities of Turkey, as well as 170 stores in more than 30 countries from Europe to North Africa, Penti offers its products to consumers in a total of 535 stores.

Silverline

Driven by Digital Transformation, Silverline Plans its Future

Koleksiyon

Koleksiyon, being one of Turkey’s most deep rooted furniture manufacturers established in 1972, continues its development today with stores in Istanbul, Ankara, Izmir, Antalya, Adana, Bodrum and Gaziantep in Turkey, with offices in EU countries, the Middle East and the USA.

More Useful Insights into Customer Service

 
How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative NTT DATA Business Solutions service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

Download Now

Learn What Our Experts Say about Customer Service

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Speak to Us Today

Have you got questions about customer service? Would you like more detailed advice from our experts or to book one of our customer service workshops? Simply contact us and we will be glad to help you.

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