Achieve Success with SAP Solution Manager

Analyze and improve your IT processes so that you can optimally operate your SAP system landscape. We show you how processes and tools in Solution Manager can be used to ensure continuous operation of your solutions. Our experts support you from the analysis of the situation to the definition of optimization possibilities and the automation of individual steps and activities.

Our experts analyze your IT Service Management (ITSM) processes and tools. For example, incident, problem, or service request management processes are examined. Handling of knowledge articles and the service catalogue can also be addressed to identify additional optimization and cost-reduction opportunities. We plan, implement, and optimize scenarios in line with your requirements. We roadmap recommendations for the future.

Profit from the benefits of ITSM processes in the new SAP Solution Manager 7.2.

Test Management in SAP Solution Manager includes numerous useful functions for running unlimited test management. We also offer a diverse range of implementation options. We evaluate your current situation and consider the requirements of your organization, guidelines, and processes, such as tools with regards to test planning, design, implementation, and reporting.

Upon request, we integrate ticket management between the customer, AMS provider, and SAP support. Additionally, we show you in detail how you can improve test management with SAP Solution Manager.

Monitor business-critical processes in SAP systems with SAP Solution Manager. In the format of workshops and best practices, we show you which functions within SAP Solution Manager are beneficial to your organization. Business Process Management provides you with a centralized overview of the status of your business processes and empowers you to deal with any problems at an early stage. You can also use Business Process Management to centralize documentation and manage processes.

Utilize the tools in Change Control Management to centrally record changes and seamlessly ensure audit compliance. Workflow-controlled and intuitive change process management enables reliable documentation of changes to SAP systems. Additionally, comprehensive reporting and analysis tools provide an overview of your change management. We perform all services for you in accordance with international standards, such as ITIL and COBIT.