Why we've chosen NTT DATA Business Solutions:
- Certified Hybris partner and e-commerce expert
- More than 20 years of trustful cooperation
- E-commerce expertise, already proven in pre-workshops
- Coherent, convincing omni-channel concept
- Close cooperation with SAP Hybris on an international level
Thomas Brinkhoff, Manager Strategic Marketing / Parts Business / Back Office, Dürkopp Adler AG
The Bielefeld-based company Dürkopp Adler produces industrial sewing machines in the highest “Made in Germany” quality for clothing, cushions, leather, shoes, technical textiles, and the automotive industry.
Deductively, more than 25,000 completely configured end products can be produced.
Challenges and Benefits
- Make highly complex products easily available for customers, partners, and sales via online order
- Develop mobile solutions for field representatives
- Make use of technical product data, both in the shop and on the new homepage
- Create maximum data management efficiency
- Consistent, flexible processes due to full SAP integration
- An e-commerce suite designed for growth
- Central product access in real time for customers, partners, and sales
- Sale via all sales channels
- Multilingual sales support system
- Resource saving through around-the-clock Customer-Self-Service
- SAP Hybris Commerce Suite
- SAP NetWeaver Mobile Documents
- TopFlow xRM
Sewing group from Bielefeld relies on omni-channel commerce with SAP Hybris
About the Project
The Hybris E-Commerce Suite’s success factor lies in the integration of all important business units. The basis for this is Product Information Management (PIM) that allows management of all product content centrally, consistently, and via all channels. As a result, Dürkopp Adler can improve content quality as well as global cooperation.
The company can score with a synchronized brand identity and a comprehensive service. Not only do customers benefit from the SAP Hybris solution, but Dürkopp Adler’s employees also profit because they can use the same online storefront. As a result, they provide comprehensive support in real time with the Assisted Service Module (ASM).
Seamless connectivity to the SAP ERP landscape back-end processes is another persuasive key aspect of the solution. In doing so, a flexible and consistent exchange of product and customer data, availabilities and orders between SAP Hybris Commerce Suite and the existing ERP system is guaranteed. The sewing producer, located in Bielefeld, is so convinced of the concept that the affiliated companies, Beisler, Pfaff Industrial, and KSL, will also use SAP Hybris Commerce Suite.
Dürkopp Adler has recognized added value through NTT DATA Business Solutions’ work setting up the new website as an additional channel. The decisive advantage: product data maintained in the PIM can be automatically transferred onto the website. Hence, the entered data are not only reused in the web shop, but on the website as well, reducing the data maintenance effort significantly. Moreover, an intuitive user interface and a responsive design facilitate the handling for customers as well as for employees.
With SAP Hybris, Dürkopp Adler has a sound e-commerce strategy platform for the future.
Within just 5 months NTT DATA Business Solutions implemented SAP Hybris Cloud for Customer at BEHRINGER. The leading supplier of band and circular saw technology is now able to collect and centrally organize smart customer data.
A smooth move onto SAP S/4HANA via a system conversion with the help of NTT DATA Business Solutions experts. Topped off with securely hosted systems at the NTT DATA Business Solutions data centers and Application Management Services for high-performing business processes in all 12 countries.
With the NTT DATA Business Solutions solution it.mobile CustomerFocus Pro app, customer data and existing sales processes can be used online as well as offline regardless of location.