Industry: Retail, Service Providers
Category: Business Analytics

The American Club Singapore

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Why NTT Data Business Solutions?
  • Track record of having successfully delivered business intelligence projects
  • Proven industry experience and expertise with SAP® BusinessObjects™ Business Intelligence (BI) software, Edge edition
The integrated data warehouse and business intelligence solutions is in line with our strategy to provide a MIS environment that is prepared for future business growth and system integration. It is now possible for us to integrate our data sources across the company.

American Club’s mission is to create a vibrant community with a distinct American Culture where members can feel at home. Striving to enrich its members through fun, food, fitness and various activities, the club offers a high standard of personalized service and host of amenities. The club has an employee base of about 300 FTEs and more than 10,000 members.

Benefits and Challenges

Challenges

  • Highly manual reporting which involves more dependency on the IT team’s expertise
  • Lack of consistency & reusability in the current reporting strategy which is susceptible to manual errors with redundancy of report creation
  • Data is scattered in multiple source systems which required an integrated system for reporting

Benefits

  • An integrated data warehouse combining multiple data sources (member demographics, Inventory & Sales statistics) and creation of operational reports and BI dashboards for day to day business analysis
  • Staff can now concentrate on analytical work to support decision making process.
  • Allow American Club users to explore and analyze member demographics, Inventory & Sales statistics data easily through self-service ad-hoc query and analysis

Key Results

  • A single version of truth
  • Improved business support
  • Better compete through in-depth business insights
  • Reduce reporting cost and time
 
Success-Story-The-American-Club-SG
 
The American Club Singapore

Data warehouse and BI reports lowered reporting costs and saved time through automation of report generation process and by producing automated reconciliations

Read Full Story 

The American Club Success Story

Members of The American Club, Singapore, want to feel at home in a vibrant community with a distinct American culture. In order to enrich its members through fun, food, fitness, and various activities, the club needed to improve processes. Read about the American Club Success Story and how they are able to achieve process improvements. Together with NTT DATA Business Solutions' team, The American Club is able to reduce their highly manual reporting, lack of report consistency and reusability, and its dependency on the IT team’s expertise. This enables them to lower costs and improve decision making.

About NTT DATA Business Solutions

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