NTT DATA Business Solutions
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SAP Field Service Management

Boost customer satisfaction by providing your customers with an effortless and proactive service experience.

SAP Field Service Management

Equip your technicians to execute all their daily tasks end-to-end directly from a mobile device by integrating front- and back office processes. Leverage the service back office to allocate service technicians more efficiently and utilize real-time insights to make decisions. Resolve customer issues quickly by enabling your technicians to leverage machine learning, AI and IoT, and most importantly boost customer satisfaction and thereby drive revenue with SAP Field Service Management.


Key features:

– Improve resolution times by deploying mobile technology and AI recommendations to find the right technician quickly as well as the availability of the right parts.

– Accelerate service visits by harmonizing front- and back-office processes thereby easing collaboration with the customer in mind.

– Boost customer satisfaction and revenue by increasing productive time, efficient service team allocation and decision making based on real-time analytics.

– Enhance your service experience through a transparent self-service portal, where customers can order service, access reports of previous service visits and keep track of ongoing service calls.

– Benefit from online and offline mobile capabilities to work anywhere and for any customer

More Insights

Create a unified field service management experience
Watch on Create a unified field service management experience
Provide field service that's flexible and scales
Watch on Provide field service that's flexible and scales

Your Situation - Our Services

We offer a range of services to address and support exactly the situation you are in and where you would like to go:

Our CX Team

At NTT DATA Business Solutions, we are a team of passionate and experienced CX consultants. Though our primary focus is on the SAP Customer Experience suite, we are first and foremost CX consultants who believe that customers should be at the centre of any business. We advocate for building customer-centred business processes with the customer journey in mind in order to maximize the value for the customers while reducing inefficiencies for the businesses. Implementing a CX application is a great start towards meeting or even exceeding customer expectations, but this should not be a standalone initiative to place the customer at the centre of your business.  

If you are curious about our services, what we have to offer and why us, please check out Your Situation – Our Services.   

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Speak to Us Today

Would you like to receive more information about the solution?

Just contact us – we will be happy to help.

Michael Vraa-Jensen

Michael Vraa-Jensen

Director, CX LoB