Our AMS are a foundation for your business like this mountain plateau for the hiker

NTT DATA Business Solutions

Application Management Services for seamless IT stability

Build your future-proof IT environment with the Foundation track

Pave your way to a structured and reliable IT environment with our Managed Services

The Foundation track serves as the cornerstone for managed services in IT operations. It provides a reliable platform that ensures seamless functionality and quality in your operating model. By addressing key requirements with precision, it establishes a stable core that supports your current needs while enabling future scalability.

This framework goes beyond the basics, empowering your business to integrate additional service tracks such as security, analytics or end-to-end.

Your solution for changing IT complexities into a stable environment

Operating a comprehensive IT solution demands a structured setup capable of managing diverse requirements across processes, technologies, applications and the people who interact with them. To maintain stability, continuity and quality, we provide the right service solutions foundation that addresses these challenges effectively.

Efficient user request management

Simplify the handling of "I need something" requests with structured workflows.
We ensure every user need is addressed promptly, minimizing delays and improving satisfaction.

Seamless technical updates

Avoid disruption with expertly planned and executed updates.
Our service ensures your systems stay current without impacting daily operations.

Proactive alert and incident resolution

Maintain stability with swift resolution of unexpected issues.
We detect, prioritize, and address incidents to keep your business running smoothly.

Comprehensive problem resolution

Stop recurring issues with in-depth root cause analysis.
Our proactive approach prevents future disruptions and enhances long-term system stability.

Scalable service adaptability

Meet evolving demands by seamlessly integrating additional services like security, analytics and products.
Our flexible model grows with your business needs.

Highlight services for running a comprehensive IT environment seamlessly

Basis support

Keep your systems running at peak performance

Our Basis support ensures your systems stay healthy with proactive maintenance and seamless integration. From patching to performance optimization, we cover it all.

Key functions and benefits:

  • System maintenance: Ensure availability and prevent issues with proactive health checks.
  • Security updates: Implement SAP notes to safeguard your systems.
  • Release upgrades: Stay current with controlled upgrades and patches.
  • Housekeeping: Optimize system performance with regular clean-ups.
  • Problem management: Proactively investigate and resolve recurring issues.

Trust us to handle the technical backbone of your SAP systems, so you can focus on your core business.

Application support

Maximize uptime with intelligent application support

Proactively tackle incidents and optimize your systems with our Application support. Using ITIL best practices, AI and advanced ticket management, we ensure smooth operations.

Key functions and benefits:

  • Incident management: Quickly identify, prioritize and resolve issues with minimal disruption.
  • Service request fulfillment: Address requests effectively with automated processes.
  • Problem management: Investigate recurring issues to identify root causes.
  • Continuous service improvement: Leverage insights for enhanced system stability.
  • AI-powered tools: Automate ticket routing, solution predictions and incident creation for faster resolutions.

Gain peace of mind with a reliable support system that integrates seamlessly into your existing tools, delivering stability and cost-efficiency.

Transform IT complexity into simplicity.

An illuminating use case:

From chaos to clarity how a logistics giant streamlined IT operations

AMS streamlines Logistics IT operations

The challenge: Disjointed IT, downtime and delays

Picture this: A leading multinational logistics company facing a maze of uncoordinated IT systems. The result? Inefficiencies slow down their operations, frequent downtimes disrupt services, and teams struggle to collaborate effectively. They needed a solution to regain control and agility.

The solution: Fundamental managed services to structure the service operation framework

  • Integrated service management for seamless workflows.
  • Proactive incident handling to prevent disruptions.
  • Automated change processes, creating a streamlined operational model.

The result: Enhanced efficiency and collaboration

  • 45% improvement in service delivery efficiency.
  • Minimized unplanned outages.
  • Enhanced cross-departmental collaboration, enabling faster responses to customer demands and market changes.

Business, transformed. With our special, individual Application Management Services, we didn’t just fix the problems – we empower the business to thrive.

A curve through the forest leads you to your individual AMS track by NTT DATA

Take the first step toward seamless IT operations

Partnering with us means gaining a stable, scalable foundation that simplifies complex IT environments. We address your key challenges with structured processes, expert solutions and a proactive approach that ensures stability, continuity and quality.

Together, we pave the way for your IT success today and future-proof your operations for tomorrow.

Contact us today to gain the confidence of a solid IT foundation!

Explore more Application Management Service tracks