Our AMS for Analytics keep your business running smoothly like this runner on a bumpy track in the forest

NTT DATA Business Solutions

Proactive monitoring and data-driven Application Management Service

Keep your business running smoothly with the Analytics track

Unlock real-time insights and boost system performance

In today’s digital landscape, businesses need to stay ahead of IT issues to avoid costly disruptions. Traditional, reactive monitoring is no longer enough to ensure seamless operations.

With the Analytics track, we deliver proactive, real-time insights into your IT environment. From advanced data analysis to continuous system monitoring, this service offers everything you need to detect and resolve issues early, ensuring smooth business operations and optimal system performance.

Spotlight on your critical challenges in managing IT systems

Don’t let IT issues slow you down! With the analytics track, you can stay ahead by turning your IT challenges into opportunities. Here’s how we solve your most pressing IT concerns:

Proactive detection

Spot and resolve potential issues with our 24/7 monitoring service and early detection tools before they impact your operations.
Our 24/7 monitoring service identifies and addresses potential issues before they affect your operations, keeping your systems running smoothly. Without real-time monitoring, small problems can quickly escalate into major disruptions.

Deep visibility

Gain complete control over your IT landscape with data-driven analytics.
Our service provides real-time insights into your systems, empowering you to make informed decisions and act swiftly to resolve issues.

Streamlined management

Simplify your IT operations with our comprehensive tools.
They allow you to monitor and optimize performance across your entire IT infrastructure, even in complex environments with multiple applications, databases and cloud integrations.

Smart KPIs

Ensure consistent performance of service quality and enhance user satisfaction with real-time KPI tracking.
Let your IT departments measure and demonstrate the value of their services while promoting continuous improvement!

Highlight services for data-driven IT management

Integration & Cloud Monitoring

Proactive oversight for seamless system operations

Integration & Cloud Monitoring is a comprehensive monitoring service designed to ensure smooth data exchange between systems within a customer’s system landscape and external components. By leveraging advanced tools such as SAP Solution Manager, SAP Cloud ALM (CALM), or NDBS Service FRUN, it provides real-time alerts for unexpected events, empowering businesses to maintain operational efficiency and quickly address potential issues.

Key functions and benefits:

  • Comprehensive monitoring: Monitors data exchange across a wide array of SAP and external systems, including SAP S/4HANA, SAP Ariba, SAP SuccessFactors, SAP Integration Suite and more.
  • Proactive alerting: Automatically generates alerts for unexpected events, enabling faster issue identification and resolution.
  • Customizable notifications: Configures email notifications for critical alerts, ensuring timely communication with relevant stakeholders.
  • User-friendly investigation tools: Provides access to scenario UIs and alert inboxes (via NDBS Service FRUN) for direct issue analysis by the customer.
  • Flexible platform options: Offers implementation through SAP Solution Manager, SAP Cloud ALM, or NDBS Service FRUN, allowing customers to choose the best fit for their operational needs.

Integration & Cloud Monitoring delivers end-to-end visibility and proactive issue detection across complex system landscapes. By combining robust alerting mechanisms with user-friendly investigation tools, it empowers businesses to maintain seamless operations, minimize downtime and optimize system performance.

Business Process Monitoring

Ensuring seamless operations

Business Process Monitoring (BPMON) is a service designed to optimize and safeguard your core business processes. By proactively monitoring and identifying potential disruptions, it ensures the smooth and efficient flow of operations. With flexible platform options, businesses can choose to run BPMON on SAP Solution Manager (Solman) or SAP Cloud ALM, aligning with their unique requirements and capabilities.

Key functions and benefits:

  • Proactive issue detection: Delivers real-time alerts to identify and resolve disruptions in critical business processes before they impact operations.
  • Reduced monitoring effort and costs: Simplifies monitoring activities, cutting down manual efforts, saving time, and reducing resource costs.
  • Optimized process efficiency: Improves process performance, resulting in higher quality and streamlined business outcomes.
  • Enhanced customer satisfaction: Ensures uninterrupted service delivery, boosting customer trust and loyalty.
  • Business agility and innovation: Enables businesses to remain agile by preempting disruptions and fostering innovation through uninterrupted operations.

Business Process Monitoring empowers organizations with the tools and support needed to maintain reliable and efficient operations. By reducing monitoring complexity, improving process quality, and enhancing customer satisfaction, BPMON helps businesses stay competitive, agile, and ready for growth.

AMSmart

Driving business value with intelligent IT management

The AMSmart service is a cutting-edge solution designed to address IT performance challenges and align IT operations with business goals. By integrating proactive service management, insightful KPIs and a commitment to continuous improvement, AMSmart elevates IT service standards while promoting user satisfaction and operational excellence.

Key functions and benefits:

  • Proactive IT service management: Transforms traditional AMS into an outcome-based strategy, delivering measurable business value and enhanced IT performance.
  • Transparency through dashboards: Provides a Fiori-based dashboard that displays calculated KPIs and user satisfaction scores, offering clear visibility into IT performance for both customers and delivery teams.
  • Smart KPIs for insightful decision-making: Implements actionable KPIs based on ticket data to measure service quality, identify issues, and drive continuous improvement.
  • Commitment to quality excellence: Optimizes business processes, ensures consistent service quality, and fosters innovation to exceed customer expectations.
  • Continuous improvement and adaptation: Employs a phased service delivery model, evolving with customer needs to achieve operational maturity and sustained performance enhancement.
  • Collaborative success: Relies on active participation and collaboration from both customer and NTT DATA teams to ensure effective implementation and value delivery.

AMSmart empowers IT organizations to take the driver’s seat in delivering measurable value to businesses. By combining smart KPIs, transparency, and a phased improvement approach, it addresses IT performance challenges, enhances user satisfaction and ensures continuous alignment with dynamic business needs.

Unlock the power of real-time insights to keep your IT systems running seamlessly. Reduce downtime, optimize performance and enhance user satisfaction – all with proactive monitoring and advanced analytics.

An illuminating use case:

Driving efficiency with fleet analytics

Leaner, smarter operations with AMS in fleet management

The challenge: Fragmented data, rising costs

A global transportation company faced inefficiencies from siloed data on fleet performance, maintenance and route optimization, leading to higher costs and frequent downtimes.

The solution: Analytics track services to continuously monitor and optimize the analytics models

  • A centralized platform for real-time insights.
  • Predictive maintenance models.
  • Route optimization to minimize delays.

The result: A leaner, smarter operation

  • 25% reduction in fleet downtime.
  • More accurate maintenance planning.
  • Greater reliability and cost-efficiency, enhancing service delivery.

Driven smarter, not harder. Transforming fleet management with real-time analytics and predictive insights: Our Analytics track services optimize operations, reduce costs and keep the business moving forward.

A curve through the forest leads you to your individual AMS track by NTT DATA

Transform your IT management with data-driven insights!

In a world where every second of downtime counts, businesses need more than just basic monitoring. Proactive data analysis and continuous IT performance optimization are essential for avoiding critical failures, minimizing disruptions and maintaining operational effectiveness.

Take the next step toward getting an intelligent, data-driven IT management!

If your business struggles with real-time visibility, delayed issue resolution or cloud application monitoring, our Analytics track is tailored to address these challenges head-on.

Contact us today to discover how our Analytics track can help you maximize system performance, reduce downtime and enhance your competitive edge!

More Application Management Service tracks

Our AMS for Analytics keep your business running smoothly like this runner on a bumpy track in the forest
Analytics

The Analytics track provides 24/7 monitoring, advanced data analytics and real-time insights to keep your IT systems running smoothly. Boost your business performance with proactive, data-driven IT management!

Your application lifecycle runs successfully with our AMS from end to end like this Hiker crossing a mountain river on a bridge
End-to-end

From managing updates to ensuring compatibility, we provide expert application services to keep your IT running efficiently. Simplify and streamline your application lifecycle with our End-to-end track!

Our AMS are a foundation for your business like this mountain plateau for the hiker
Foundation

Build your IT environment on a robust basis with our Foundation track. Experience seamless stability, agile processes and the freedom to innovate!

Our industry-focused AMS are are specialized like the pit crew in this car race
Industry

Our industry-specialized AMS track offers proactive support, compliance assurance and optimized SAP integration – to empower your business to focus on growth and innovation.

Explore our AMS for platforms and technologies like the snowboarder on the half-pipe
Platforms and technologies

Expert guidance on cloud solutions, from development to integration, for a seamless digital journey. Transform your business with our Platforms and technologies track!

Navigate your innovations with our AMS like this sailing boat on the sea
Innovation

Discover how our Innovation track transforms challenges into opportunities by integrating AI and automation into your business.

Our product-focused AMS are individual like this racing cyclist on his route
Product

When SAP support stops, we step in: Our tailored Product track streamlines complex integrations and keeps your systems running smoothly. From proactive monitoring to expert consulting, we cover your unique needs!

A secured IT landscape by the AMS security track
Security

Protect your IT landscape proactively with the Security track! Our tailored service ensures data protection, process integrity and operational continuity.