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IT manager working during IT maintenance thanks to ITSM Simplified

Manage IT Services for SAP Cloud ALM with ITSM Simplified

Easily manage the maintenance phase of your implemented SAP solution by enabling business users to report incidents or service requests with simplicity. Seamlessly integrated with SAP Cloud ALM, ITSM Simplified enhances the work of business users and support teams with advanced solution prediction mechanisms for proactive support.

Ensure IT operations during maintenance with ITSM Simplified

ITSM Simplified addresses the challenges of managing IT services in complex SAP environments. It provides seamless integration with SAP Cloud ALM to streamline incident reporting, service request management and operational tracking. With pre-delivered best-practice workflows, advanced solution prediction and customizable features, it simplifies support processes and reduces downtime.

This ensures business users can efficiently handle tasks while support teams benefit from greater productivity and proactive insights for smoother operations.

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Discover how ITSM Simplified helps you to manage the end-to-end delivery of your IT services

Manage the maintenance phase of your implemented SAP solution

Manage the ongoing maintenance of your implemented SAP solution, ensuring optimal performance and long-term reliability. This involves monitoring system health, applying updates, troubleshooting, and making adjustments as business needs evolve. By efficiently managing this phase, you can maximize the value of your SAP investment while minimizing downtime and operational disruptions.

Simplify creation and tracking of incidents and service requests

Easily create and track incidents and service requests for your SAP Cloud ALM project with a simplified, wizard-based approach. This user-friendly interface guides you through the process, ensuring quick and accurate submission, while enabling efficient monitoring of the progress and resolution. Streamlining these tasks boosts productivity and enhances visibility of project-related issues and requests.

Handle requests via pre-delivered best practice workflows

Process your requests using pre-delivered best practice workflows, designed for efficiency and optimized performance. These workflows come with customization options, allowing you to tailor them to your unique business scenarios.

Refer to your SAP Cloud ALM business context, like processes and documentation

Leverage your business context with seamless integration into SAP Cloud ALM, ensuring smooth coordination of operations and efficient project management. This integration provides real-time visibility and control over your processes, enabling you to optimize performance and make informed decisions. Unlock the full potential of SAP Cloud ALM to drive greater business value and streamline your workflows effortlessly.

Get support by advanced solution prediction mechanisms

Get enhanced support with advanced solution prediction mechanisms, including the integration of your knowledge sources and service catalog. These intelligent tools enable faster issue resolution by providing relevant insights and solutions based on your specific context. Use these predictive capabilities to improve service efficiency, reduce downtime, and streamline operations across your organization.

Integrate with SAP Build Process Automation

Automate specific service requests by triggering workflows defined in your SAP Build Process Automation.

With these functions, ITSM Simplified supports a smooth operation of your landscape

SAP Cloud ALM
IT Project Manager working in his office

Use the seamless integration in SAP Cloud ALM for implementation and operations

Select your SAP Cloud ALM project, scope and processes, to create related requests, such as incidents or service requests.
Generate tasks like requirements or user stories within SAP Cloud ALM as follow-ups.
Incidents are automatically created from alerts raised by SAP Cloud ALM for Operations.

Multistep creation wizard
IT Manager working at his desk

Create incidents and service requests using a multistep creation wizard

Use the multistep creation wizard with rich text formatting (RTF) and built-in solution proposals to quickly create incidents and service requests.

Solution suggestions are automatically triggered by the request description, streamlining the process and guiding you towards faster issue resolution.

Service catalog approach

Create requests by using a guided procedure with the service catalog approach

Organize your services into user-friendly categories.

Create service forms to collect all the necessary information for service fulfillment during the request process.

Customize the forms with optional or mandatory fields, checkboxes, dropdown lists, and more, to ensure that all the required details are captured for efficient service delivery.

Triggering workflows in SAP Process Automation that include both manual and automated activities, streamlining service delivery and enhancing user experience.

Solution proposals
Two developers supporting each other

Receive assistance from integrated solution proposals during request processing

During the request processing, solution proposals are offered to the message processor.

These can include similar resolved requests, relevant knowledge articles or services for executing manual or automated workflows, helping to streamline the resolution and improve efficiency.

ITSM Simplified empowers organizations to streamline their service management processes, enhancing efficiency and reducing operational complexity.

Daniel Kloppich Head of CoE ALM, NTT DATA Business Solutions
ITSM Simplified - Process a new request as a Processor
Watch on ITSM Simplified - Process a new request as a Processor

ITSM Simplified insight: create a request

Watch the ITSM Simplified solution demo video and learn how to create a new request as a business user.

ITSM Simplified Solution Demo – Create a new request as a business user
Watch on ITSM Simplified Solution Demo – Create a new request as a business user

ITSM Simplified insight: process a request

Watch the ITSM Simplified solution demo video and learn how to process a new request as a processor.

ITSM Simplified overview

Fact sheet: Get a short solution overview with key features
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This is why ITSM Simplified is your choice for guarantee smooth operations of your SAP solutions

Use business context of SAP Cloud ALM
Create incidents out of alerts reported by SAP Cloud ALM for Operations
Create follow-ups within SAP Cloud ALM

Ready to simplify IT Service Management?

Get in touch with us today to discover how ITSM Simplified can optimize your service management processes.