Drive Customer Engagement

Upgrade your sales and marketing processes for the digital, customer-driven era.

image

Bring Marketing and Sales Closer Together

In the digital age, customer engagement has taken on a new importance. Close collaboration between sales and marketing is crucial; professionals from both teams should support each other even as they accompany the customer throughout his or her journey. Marketers and salespeople must be able to communicate with interested parties via any channel, providing a consistent, tailored service. They also have to be equipped to answer queries, dispel doubts, and explain why their offering is the perfect fit. When it comes to facing the challenges of modern-day sales, clever tools for marketing analysis and campaign management can prove invaluable.

Excellent sales experiences motivate 81% of clients to buy from a vendor again.

NTT DATA Business Solutions: Experts in Sales and Marketing Solutions

Benefit from our vast experience in tried-and-true CRM projects as well as future-oriented SAP Hybris transformation projects. With over 50 SAP Hybris implementations across a range of organizations and industries, and over 250 SAP Hybris consultants, we help our customers around the globe achieve sustained business growth.

And due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our experts are present in 24 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.

Our Awards

  • Winner of SAP Hybris 2017 Partner of the Year Award
  • Winner of SAP EMEA Award for Partner Excellence 2017 for Customer Engagement
  • Holder of SAP Hybris Gold Partner status
  • SAP Hybris Global General Business Partner of the Year 2016

Are You Facing Business Challenges in Sales and Marketing?

Generate leads and make the most of opportunities

Engage with customers on all channels and allow them to make purchases anywhere, at any time.

Leverage 360° customer insights

Use detailed information on customer behavior to provide a unique sales experience, boosting the chances of a sale and encouraging loyalty.

Boost sales effectiveness

Identify the most profitable leads, and ensure salespeople have the information they need at hand to make convincing sales pitches.

Gain insight into your market using real-time analytics

Access live, reliable data on customer behavior and preferences – whether you are in the office or on the move.

Develop and execute multi-channel campaigns

Create campaigns to reach potential customers across all channels with personalized content to improve success rate.

Simplify marketing automation

Save time, money, and effort by automating a range of processes – from creating marketing campaigns to managing leads.

Omnichannel Commerce

With access to a wider variety of online shopping channels, today’s customers are more empowered than ever before. Companies must interact at multiple touch points and provide a shopping experience that is unique to the individual.

Learn more about omnichannel commerce

BEHRINGER GmbH

With the help of the structured customer data from the SAP Hybris Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.

Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH

Download Now

How Our Customers Benefit from Us

KLAFS

With the integration of SAP Cloud Platform and the cloud-based application, SAP Sales Cloud, at KLAFS customer relationships are strengthened, sales opportunities are identified at an early stage and revenue is increased on a lasting basis.

Smyths Toys

NTT DATA Business Solutions’ strategy for the rollout of new SAP Commerce Cloud websites across Smyth’s central European region ensured rapid completion and cost efficiency, with minimal interruption to services.

Synthomer

With the introduction of SAP Sales Cloud and SAP Cloud Platform Integration, Synthomer's sales people now have an ideal tool for day-to-day business, as customer data is available online and offline.

Camina & Schmid Feuerdesign und Technik GmbH & Co. KG

Camina & Schmid produces heating and chimney inserts for wood stoves and fireplaces. As a market leader in their industry they have specialized in innovative and quality products with the "Made in Germany" label.

Koleksiyon

Koleksiyon, being one of Turkey’s most deep rooted furniture manufacturers established in 1972, continues its development today with stores in Istanbul, Ankara, Izmir, Antalya, Adana, Bodrum and Gaziantep in Turkey, with offices in EU countries, the Middle East and the USA.

MOPAŞ

MOPAŞ will catch the high speed of e-commerce in the world with digital transformation!

Dürkopp Adler

With SAP Hybris, implemented by NTT DATA Business Solutions, Dürkopp Adler has a sound e-commerce strategy platform for the future.

Hela Gewürzwerk Hermann Laue

At Hela a server and database technology run all processes. Using 100% virtualization, the hardware can switch the SAP server, data storage and networks from server to server without downtime.

Reis Makina

Operating as the distributor of Makita and Dolmar, Reis Makina is one of the world’s biggest electric home appliances supplier in the machinery industry.

Ekol

Having earned the title of «fastest expanding Turkish logistics company in Europe», Ekol currently serves with a storage space of more than 100,000 m2 and a workforce of 1,200 multinational employees.

Eliminate data silos and fragmented customer information in different systems such as ERP, CRM, and social media.

SAP Hybris - Effective Sales and Marketing Processes Call for Effective Tools

More Useful Insights into Sales and Marketing

How to Turn Volatile Clients into Loyal Customers with Next-Generation SAP CRM
 
How to Turn Volatile Clients into Loyal Customers with Next-Generation SAP CRM

Find out how you improve customer loyalty and gain strategic advantages with the SAP Cloud.

Download now
Get to Know Our Three Offerings and Amplify Your Sales Success with Cloud for Customer
 
Get to Know Our Three Offerings and Amplify Your Sales Success with Cloud for Customer

Get all sales methodologies in one single solution – easy to use, cost effective, and cooperative.

Download now

Learn What Our Experts Say about Sales and Marketing

Global Blog
Web Dynpro ABAP goes Eclipse

| Jun 25, 2013

Global Blog
ABAP in Eclipse- The Future of ABAP Development

Dr. Thomas Harmuth | Nov 16, 2011

SAP Solutions for Sales and Marketing

SAP Integrated Business Planning

Does your business need a complete solution to effectively analyze, manage, and optimize your supply chain? SAP Integrated Business Planning (IBP) is an intuitive, easy-to-use and efficient – cloud-based planning solution.

Conversational AI-ACF

Digital humans and chatbots help businesses to create a better customer and employee experience. Discover more about Conversational AI.

Internet of Things ACF

The Internet of Thing (IoT) and digital twins are making manufacturing and distribution businesses more efficient and adaptable than ever before.

Robotic Process Automation – ACF

Robotic Process Automation (RPA) can help you to automate rule-based, repetitive tasks. RPA bots can bring speed, accuracy, and efficiency to your business.

Global People Values

Our People Values provide orientation for stakeholders, customers and employees on how we interact and work together in our organization.

Careers and Job Opportunities

Exciting career opportunities, innovative projects with international teams await you. Here you can be yourself and become part of a dynamic, forward-thinking and customer-focused business.

Supply Chain Management

The digital supply chain takes full advantage of continuous electronic connectivity, full integration of all systems, and data from smart components.

Artificial Intelligence ACF

Machine Learning, Robotic Process Automation, and Conversational AI will change your business. Discover more about Artificial Intelligence Technology.

Code of Conduct for Suppliers
Application Management Services

Digitalization has changed the game. Our Application Management Services help you embrace digital strategies and become the business enabler your company needs.

Speak to Us Today

Are you searching for answers or would like to receive more information on Sales and Marketing? Do you want more detailed advice from our expert or wish to book one of our Sales and Marketing workshops?

Just contact us – we will be glad to help you.

Your contact: Jörg Oberdieck Global Director SAP Hybris / CEC Solutions
Contact Us

Have questions? Please contact us.