Drive Customer Engagement

Upgrade your sales and marketing processes for the digital, customer-driven era.

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Bring Marketing and Sales Closer Together

In the digital age, customer engagement has taken on a new importance. Close collaboration between sales and marketing is crucial; professionals from both teams should support each other even as they accompany the customer throughout his or her journey. Marketers and salespeople must be able to communicate with interested parties via any channel, providing a consistent, tailored service. They also have to be equipped to answer queries, dispel doubts, and explain why their offering is the perfect fit. When it comes to facing the challenges of modern-day sales, clever tools for marketing analysis and campaign management can prove invaluable.

Excellent sales experiences motivate 81% of clients to buy from a vendor again.

NTT DATA Business Solutions: Experts in Sales and Marketing Solutions

Benefit from our vast experience in tried-and-true CRM projects as well as future-oriented SAP Hybris transformation projects. With over 50 SAP Hybris implementations across a range of organizations and industries, and over 250 SAP Hybris consultants, we help our customers around the globe achieve sustained business growth.

And due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our experts are present in 24 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.

Our Awards

  • Winner of SAP Hybris 2017 Partner of the Year Award
  • Winner of SAP EMEA Award for Partner Excellence 2017 for Customer Engagement
  • Holder of SAP Hybris Gold Partner status
  • SAP Hybris Global General Business Partner of the Year 2016

Are You Facing Business Challenges in Sales and Marketing?

Generate leads and make the most of opportunities

Engage with customers on all channels and allow them to make purchases anywhere, at any time.

Leverage 360° customer insights

Use detailed information on customer behavior to provide a unique sales experience, boosting the chances of a sale and encouraging loyalty.

Boost sales effectiveness

Identify the most profitable leads, and ensure salespeople have the information they need at hand to make convincing sales pitches.

Gain insight into your market using real-time analytics

Access live, reliable data on customer behavior and preferences – whether you are in the office or on the move.

Develop and execute multi-channel campaigns

Create campaigns to reach potential customers across all channels with personalized content to improve success rate.

Simplify marketing automation

Save time, money, and effort by automating a range of processes – from creating marketing campaigns to managing leads.

Omnichannel Commerce

With access to a wider variety of online shopping channels, today’s customers are more empowered than ever before. Companies must interact at multiple touch points and provide a shopping experience that is unique to the individual.

Learn more about omnichannel commerce

BEHRINGER GmbH

With the help of the structured customer data from the SAP Hybris Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.

Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH

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How Our Customers Benefit from Us

Cia Hering Implements SAP Commerce Cloud

When Cia. Hering decided on a new e-commerce solution, it sought a qualified partner to implement the SAP Commerce Cloud.

Servimed implements SAP ERP and SAP Commerce B2B

Servimed chose NTT DATA Business Solutions for the re-implementation of SAP Suite on HANA (ECC) and SAP Commerce B2B due to its expertise in complex projects in this market.

Smyths Toys

NTT DATA Business Solutions’ strategy for the rollout of new SAP Commerce Cloud websites across Smyth’s central European region ensured rapid completion and cost efficiency, with minimal interruption to services.

Certsure

Certsure was seeking a more efficient means by which to manage customer interactions. The aim was to improve responsiveness, modernise the flow of information, keep customers better informed, reduce strain on internal resources and raise the overall standard of customer service.

Synthomer

With the introduction of SAP Sales Cloud and SAP Cloud Platform Integration, Synthomer's sales people now have an ideal tool for day-to-day business, as customer data is available online and offline.

Camina & Schmid Feuerdesign und Technik GmbH & Co. KG

Camina & Schmid produces heating and chimney inserts for wood stoves and fireplaces. As a market leader in their industry they have specialized in innovative and quality products with the "Made in Germany" label.

Koleksiyon

Koleksiyon, being one of Turkey’s most deep rooted furniture manufacturers established in 1972, continues its development today with stores in Istanbul, Ankara, Izmir, Antalya, Adana, Bodrum and Gaziantep in Turkey, with offices in EU countries, the Middle East and the USA.

MOPAŞ

MOPAŞ will catch the high speed of e-commerce in the world with digital transformation!

KWS SAAT SE, Einbeck, Germany

KWS SAAT, one of the world's leading seed producers, has been cultivating agricultural crops for the temperate climate zone for more than 160 years. With high-quality seeds for maize, sugar beets, grains, oilseed rape, sunflowers, soybeans, and catch crops, KWS meets all customer requirements.

Sluyter Logistics B.V., Rotterdam, Netherlands

Sluyter Logistics, a Dutch full-service provider with 275 employees working across nine locations, offers tailored, cost-efficient solutions for any logistical issue.

Eliminate data silos and fragmented customer information in different systems such as ERP, CRM, and social media.

SAP Hybris - Effective Sales and Marketing Processes Call for Effective Tools

More Useful Insights into Sales and Marketing

How to Turn Volatile Clients into Loyal Customers with Next-Generation SAP CRM
 
How to Turn Volatile Clients into Loyal Customers with Next-Generation SAP CRM

Find out how you improve customer loyalty and gain strategic advantages with the SAP Cloud.

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Get to Know Our Three Offerings and Amplify Your Sales Success with Cloud for Customer
 
Get to Know Our Three Offerings and Amplify Your Sales Success with Cloud for Customer

Get all sales methodologies in one single solution – easy to use, cost effective, and cooperative.

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Learn What Our Experts Say about Sales and Marketing

Global Blog
Web Dynpro ABAP goes Eclipse

| Jun 25, 2013

Global Blog
ABAP in Eclipse- The Future of ABAP Development

Dr. Thomas Harmuth | Nov 16, 2011

SAP Solutions for Sales and Marketing

SAP Analytics Cloud

SAP Analytics Cloud (SAC) is the simple cloud solutions that combines business intelligence, predictive analytics, and planning functions.

Business Analytics

Facilitate decision making and improve your organization’s performance with AI-powered Business Intelligence (BI) software like SAP Analytics Cloud.

SAP Integrated Business Planning

Does your business need a complete solution to effectively analyze, manage, and optimize your supply chain? SAP Integrated Business Planning (IBP) is an intuitive, easy-to-use and efficient – cloud-based planning solution.

Conversational AI

Digital humans and chatbots help businesses to create a better customer and employee experience. Discover more about Conversational AI.

Internet of Things

The Internet of Thing (IoT) and digital twins are making manufacturing and distribution businesses more efficient and adaptable than ever before.

Robotic Process Automation

Robotic Process Automation (RPA) can help you to automate rule-based, repetitive tasks. RPA bots can bring speed, accuracy, and efficiency to your business.

Global People Values

Our People Values provide orientation for stakeholders, customers and employees on how we interact and work together in our organization.

Careers and Job Opportunities

Exciting career opportunities, innovative projects with international teams await you. Here you can be yourself and become part of a dynamic, forward-thinking and customer-focused business.

Supply Chain Management

The digital supply chain takes full advantage of continuous electronic connectivity, full integration of all systems, and data from smart components.

Artificial Intelligence

Machine Learning, Robotic Process Automation, and Conversational AI will change your business. Discover more about Artificial Intelligence Technology.

Speak to Us Today

Are you searching for answers or would like to receive more information on Sales and Marketing? Do you want more detailed advice from our expert or wish to book one of our Sales and Marketing workshops?

Just contact us – we will be glad to help you.

Your contact: Jörg Oberdieck Global Director SAP Hybris / CEC Solutions
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