Nilfisk A/S, Brøndby, Denmark

Why NTT DATA Business Solutions?

I am simply crazy about this robot solution. It digitalizes our order process, reduces the number of key errors, and in the end it releases resources that we can use to optimize our customer service instead

The Danish group Nilfisk is busy digitalizing both products and processes. The company, who launched its first iconic Nilfisk model for Danish consumers in 1906, is today among the world’s leading manufacturers of vacuum cleaners and cleaning equipment.

Fordeler og utfordringer

Challenges

Desire to automate the entry of sales orders into the business system. Order entry is the process that requires most key entries: Who is the customer, what did the customer buy, and where should the products be delivered?
Desire to reduce manual processes and increase quality in order handling

Solution

it.capture from NTT DATA Business Solutions: A software robot that digitalizes and automates the order process. The customer sends the order in PDF format and a process robot ensures correct order entry
it.capture is built on (1) rules – ensuring standardized processes, and (2) artificial intelligence – enabling the robot to gain knowledge and validate the documents
it.capture supports the customer’s own order layout

Benefits

Possibility of 100 % automated scanning, recognition and registration of sales orders in the ERP system without human interaction. The solution can be adapted to any company’s need to control and monitor the documents
Efficient and standardized handling of sales orders
Higher quality through minimization of manual entry errors in the process. The robot validates all information about the customer, prices and products against the system and external sources
Release of resources connected to order management, which is now used for customer service optimization instead

Nilfisk A/S, Brøndby, Denmark

Read full story

It was through Nilfisk’s close collaborations with NTT DATA Business Solutions that the company got acquainted with it.capture – a software robot developed to handle all types of business documents.

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