About NTT DATA Business Solutions: Insurance
Category: Artificial intelligence, it.human

Digital Receptionist Boosts Colleagues' Job Satisfaction

Krifa has embarked on a digital transformation journey, a part of which has been to fully digitalize their reception at their HQ. Digitalizing their reception has allowed the previous reception staff to utilize their experience from customer service in new roles, creating more value for members and customers. With our it.human platform we were able to transform Krifa’s reception needs into a highly individualized digital receptionist able to provide efficient and engaging reception service.

We helped Krifa digitalize their reception

Why NTT DATA Business Solutions?

  • Through unique, cutting-edge technology NTT DATA was able to transform Krifa’s reception needs into a highly individualized digital receptionist able to provide efficient and engaging reception service
  • Easy and attentive collaboration
  • Krifa appreciated NTT DATA’s enthusiasm to take on the project and meet the organization’s specific needs

As a union, it’s our role to show members, employees and society the benefits of change – and Aida is a perfect example of the benefits of the digital transformation.

Shahab Milani, Head of Department, Krifa

Customer Reference
Digital Receptionist Boosts Colleagues' Job Satisfaction

Three years ago, Shahab Milani, Head of Department at Krifa decided to investigate the possibility of transforming the union’s reception operation.

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Digital Receptionist at Krifa HQ

Digital Receptionist at Krifa HQ | it.human platform
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