NTT DATA Business Solutions

SAP Service Cloud

Empower your service agents to deliver an outstanding customer service experience and increase customer loyalty.

SAP Implementation Cloud: Giving you the advantage in all phases of the implementation process. For fast software implementation.

Accelerate service processes and improve resolution times with SAP Service Cloud. Provide your call center specialists’ and service agents access to complete and contextual customer information for a superior customer service experience. Seize opportunities during and after the service experience to drive revenue by engaging customers with products that would fit into the customers’ purchase history. Empower your service agents to deliver the customer experience that your customers deserve while increasing customer service profitability with intelligent tools that help your service agents excel.

Key features:

Agent desktops with a 360-degree view of customers
Multilevel, multievent ticketing and case management – provide a seamless service experience by capturing, categorizing and routing service tickets from various channels (email, webforms, calls, social media) into SAP Service Cloud
Reduce resolution times by leveraging AI-enabled service intelligence
Leverage powerful reporting and analytics capabilities to track, understand and improve your service operations in real-time
Improve employee performance and satisfaction with user-friendly tools and contextual support

GET MORE DETAILS IN OUR SOLUTION BRIEF

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SAP Service Cloud

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Build lasting customer relationships with SAP Service Cloud

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A hybrid cloud architecture is crucial for the IT framework of any business – itelligence can help.

Solution Design and Requirements Analysis

You need a new solution to support your business, but you do not know how to define or document your vision for the future and requirements.

Application Fit Analysis

You are not sure if a specific SAP Customer Experience solution is the right solution for your company.

SAP Implementation Services

You know that you are interested in a specific product within the SAP Customer Experience Suite, but do not know where to begin or how to succeed with an implementation.

Locate security gaps and close them – with SAP Security Services by itelligence.

Additional Services

You are already running a SAP Customer Experience solution, but feel that there is even more value to be unlocked.

Our CX Team

At NTT DATA Business Solutions, we are a team of passionate and experienced CX consultants. Though our primary focus is on the SAP Customer Experience suite, we are first and foremost CX consultants who believe that customers should be at the centre of any business. We advocate for building customer-centred business processes with the customer journey in mind in order to maximize the value for the customers while reducing inefficiencies for the businesses. Implementing a CX application is a great start towards meeting or even exceeding customer expectations, but this should not be a standalone initiative to place the customer at the centre of your business.

If you are curious about our services, what we have to offer and why us, please check out Your Situation – Our Services.

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