SAP Customer Data Cloud
Establish the best possible foundation for your business and secure your customers trust by leveraging the power of SAP Customer Data Cloud.
NTT DATA Business Solutions
SAP Customer Data Cloud has been divided into 3 products – SAP Customer Identity and Access Management for B2C, SAP Customer Identity and Access Management for B2B and lastly SAP Enterprise Consent and Preference Management.
SAP Customer Identity and Access Management for B2C
Capture permission-based first party data to build rich and most importantly centralized customer profiles. Deliver hyper-personalized and consistent customer experiences regardless whether a customer is engaging with sales, service, marketing or commerce. Create frictionless and scalable customer experiences with SAP Customer Identity and Access Management for B2C.
Key Features:
- Accelerate time to value by offering flexible registration and social authentication for speedy and seamless customer experiences
- Securely identify online customers through SSO, multifactor and password-free authentication methods
- Capture permission-based first party data and leverage it for personalization and analytics
- Maximize the value of your data by leveraging bidirectional flows with other customer engagement solutions
SAP Customer Identity and Access Management for B2B
Add value to your bottom line by building trusting relationships with your customers. Grow your business by managing the lifecycle of customer identities. Outperform the competition by accelerating time to market for new products and services through onboarding customers and partners more efficiently. Cut operational costs by simplifying access management with end-user self-services and delegated administration. Ensure compliance by securing information, while accommodating data privacy regulations and ensuring audit-readiness at any time with SAP Customer Identity and Access Management for B2B.
Key Features:
- Frictionless onboarding of users and organizations
- Leverage progressive profiling for early prospect engagement
- Streamline access with business policy-based and centralized access management to applications, data and products.
- Configure integrations for real-time exchange of user profile data
- Create an audit trail and be prepared for an audit at any time
- Capture consent and preferences and let your end users be in control of their own data
SAP Enterprise Consent and Preference Management
Become truly scalable by capturing and confidently handling all consents and preference in one single platform. Reduce regulatory risks by complying with data protection laws and be audit ready at any time. Win customers trust by leveraging the power of SAP Enterprise Consent and Preference Management and thereby establish the best possible foundation for your business.
Key Features:
- Let your customers manage their own consents and preferences by offering self-service
- Create a centralized repository of consents and preferences
- Be audit-ready at any time
- Ensure compliance with GDPR, CCPA and LGPD
- Enforce all changes to consents and preferences in real-time with downstream applications and services
Differences between SAP CDC, CDP and Emarsys
Our CX Team
At NTT DATA Business Solutions, we are a team of passionate and experienced CX consultants. Though our primary focus is on the SAP Customer Experience suite, we are first and foremost CX consultants who believe that customers should be at the centre of any business. We advocate for building customer-centred business processes with the customer journey in mind in order to maximize the value for the customers while reducing inefficiencies for the businesses. Implementing a CX application is a great start towards meeting or even exceeding customer expectations, but this should not be a standalone initiative to place the customer at the centre of your business.
If you are curious about our services, what we have to offer and why us, please check out Your Situation – Our Services.
Learn More From Our Experts
Customer Experience
The misconceptions of SAP Commerce Cloud
Kasper Toft Axelsen
mar 24, 2023
Blog Series: Customer Experience
Managed Cloud Services
Tempted to Buy, Motivated to Stay – with Automated Customer Service
Bob Meyer
jan 10, 2023
Customer Experience
Accelerate your software development by leveraging CI/CD
Thomas Ryegaard Christensen
nov 10, 2022
Blog Series: Customer Experience
Customer Service
How Field Service Teams Are Improving the Customer Experience
Bob Meyer
jun 29, 2022
Customer Experience
Part 2. The end of 3rd party cookies and rise of first party data
Julie Hannerz
jun 13, 2022
Part 1. The end of 3rd party cookies and what it means for your marketing endeavours and customer experiences
Julie Hannerz
jun 13, 2022
Related Solutions For Enhancing Customer Experiences
SAP Customer Data Platform
Leverage the benefits of unifying and consolidating all your customer data in one single platform and solidify your position as a truly data-driven business with SAP Customer Data Platform.
SAP Emarsys Customer Engagement
Leverage the data in your organization to the fullest and use it to exceed customer expectations by delivering personalized engagements to your customers consistently and on every channel with SAP Emarsys.
SAP Commerce Cloud
Win your customers’ loyalty and drive growth by providing a seamless buying experience powered by SAP Commerce Cloud.
SAP Sales Cloud
Enable your sales team to work more efficiently and on any device by unleashing the power of SAP Sales Cloud.
SAP Service Cloud
Accelerate service processes and improve resolution times with SAP Service Cloud. Provide your call center specialists’ and service agents access to complete and contextual customer information for a superior customer service experience.
Speak to Us Today
Would you like to receive more information?
Just contact us – we will be happy to help.
Michael Vraa-Jensen
Director, CX LoB