NTT DATA Business Solutions

Introduce an AI-Driven Digital Human to Boost Your Customer Experience

Combining machine learning, speech recognition, natural language processing and conversational AI to create an emotional connection

The digital human can be displayed via any device, to improve your digital customer experience

Why Digital Humans?

How can a meeting with an AI receptionist feel natural and human-like?

It’s arriving at a reception and being welcomed by a human-like face smiling and waving at you. It’s someone who is always ready to greet and help you.

We as humans try to mirror each other, so when being met by a smile and a wave, we naturally want to smile and wave back. This way, the customer experience starts out on a great note and will leave customers to go on with their day with a smile.

Professional human service by an AI receptionist that has a natural way of talking, and a body language that is easy to read and communicate with. The AI receptionist can provide information, answer questions, book meetings, contact employees, and is always ready to tell a joke.

The newly introduced AI receptionist is a combination of the newest AI technology, machine learning, and all the best parts of humans. With its natural language and conversational AI, an emotional connection is made, and the customer is met at eye level.

Get ready to meet the next generation of customer-orientated self-service solutions.

Digital humans provide a differentiated customer experience, and is just like hiring a new employee, but without the steep price – and with several business benefits

The digital customer experience it enhanced with an it.human on a mobile phone

The Ultimate Customer Experience

Customers will encounter a digital human who is available 24/7 and never gets tired. He/she is always positive and empathetic towards the user, something that can be difficult for a real human in some unfortunate situations if for example being under a lot of stress. The digital human never forgets a face and will keep personalized conversations with everyone. There will be no confusion and consistency in advice and service levels is guaranteed.

Added Business Value

Introducing a digital human can bring value to your business in many different ways. To mention a few, it will enhance your brand value and loyalty being a front-runner within innovation and technology; generate cost savings on automated operations as your employees can focus on more complex and important tasks; improve your omni-channel strategy thanks to the unified customer experience, and much more.

Enjoy the Benefits of Your New Digital Employee

Onboarding a new digital employee only takes around two weeks and the monthly salary will be less than the humans colleagues' salaries. In addition, the digital human is highly skilled at multitasking - as he/she can be in many places at the same time. Having a digital human on the team also enables reinvestment of the colleagues' time, making it possible for them to focus on more complex assignments.

More Useful Insights into the it.human platform

Solution Brief

The Beginning of a Beautiful Customer Relationship

Read more about the main technology components, the display options, and different persona possibilities for the it.human platform solution.

Let's Talk about Your Digital Human Project

Do you want to talk about the possibilities of onboarding a Digital Human in your organization?

Get in touch with us today and let’s discuss how the it.human platform solution can bring value to your business.

Tina Dyhr Dupont

Product Director, AI & Robotics