Drive Customer Engagement

Upgrade your sales and marketing processes for the digital, customer-driven era

Customer Engagement: Bring Marketing and Sales Closer Together

In the digital age, customer engagement has gained new importance. Close collaboration between sales and marketing is crucial; professionals from both teams should support each other even as they accompany the customer throughout his or her journey. Marketers and salespeople must be able to communicate with interested parties via any channel, providing a consistent, tailored service. Moreover, they have to be equipped to answer queries, dispel doubts and explain why their offering is the perfect fit. When it comes to facing the challenges of modern-day sales, clever tools for marketing automation as well as campaign management can prove invaluable.

Excellent sales experiences motivate 81% of clients to buy from a vendor again

NTT DATA Business Solutions: Experts in Sales and Marketing Solutions

Benefit from our vast experience in tried-and-true CRM projects as well as future-oriented SAP C/4HANA (former Hybris) transformation projects. With over 100 SAP Hybris implementations across a range of organizations and industries, and with over 300 consultants for SAP C/4HANA, we help our customers around the world achieve sustained business growth with SAP Marketing Cloud and SAP Sales Cloud.

Due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our experts are present in 25 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.

Transform Your Business with NTT DATA Business Solutions’ Next-Generation Sales and Marketing AddOns

NTT DATA Business Solutions has developed a wide range of solutions to enhance and expand you IT landscape and sales and processes.

Our AddOns help you to create outstanding customer experience in your specific markets. The solutions focus on collaboration between the departments – sales, marketing, commerce and customer service – to increase overall information accuracy and to provide a full overview, enabling data-driven decision making.

Visit our AddStore to learn more about our sales and marketing AddOns and what we can do for your business processes.

Take a closer look

Our Awards

  • SAP Hybris EMEA Service Delivery Partner of the Year 2018
  • SAP Hybris MEE Regional Partner of the Year 2018 (Finalist)
  • Winner of SAP Hybris 2017 Partner of the Year Award
  • Winner of SAP EMEA Award for Partner Excellence 2017 for Customer Engagement
  • Holder of SAP Hybris Gold Partner status
  • SAP Hybris Global General Business Partner of the Year 2016 and Finalist 2018

Are You Facing Business Challenges in Sales and Marketing?

Create Awareness, Generate leads and make the most of opportunities

Engage with customers through all channels and allow them to make purchases anywhere, at any time.
Leverage on 360° customer insights

Use detailed information on customer behavior to provide a unique sales experience, boosting the chances of a sale and encouraging customer loyalty.
Boost sales effectiveness

Identify the most profitable leads and ensure salespeople have the information they need at hand to make convincing sales pitches.
Gain insight into your market using real-time analytics

Access live, reliable data on customer behavior and preferences – at the office or on the move.
Develop and execute multi-channel campaigns

Create campaigns to reach potential customers across all channels with personalized content to improve success rate.
Simplify marketing automation

Save time, money and effort by automating a range of processes – from creating marketing campaigns to managing leads.

Discover the Entire SAP Customer Experience Portfolio

Connect every customer-focused line of business end-to-end

Find out how to boost your other customer-facing lines of business with the SAP Customer Experience portfolio and put your customer at the center of your actions.
Customer Experience Trends

Understanding customer expectations and ensuring a positive experience is key to achieving customer loyalty in the modern business landscape.

BEHRINGER GmbH

With the help of the structured customer data from SAP Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.

Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH

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Customer Experience with SAP Sales Cloud

Customer Experience with SAP Marketing Cloud

Eliminate data silos and fragmented customer information in different systems such as ERP, CRM and social media

SAP C/4HANA - Effective Sales and Marketing Processes Call for Effective Tools

Contact Profile Overview

Contact Profile Overview
Marketing Calendar

Marketing Calendar

How Our Customers Benefit from Us in Customer Engagement

KLAFS

With the integration of SAP Cloud Platform and the cloud-based application, SAP Sales Cloud, at KLAFS customer relationships are strengthened, sales opportunities are identified at an early stage and revenue is increased on a lasting basis.

Smyths Toys

NTT DATA Business Solutions’ strategy for the rollout of new SAP Commerce Cloud websites across Smyth’s central European region ensured rapid completion and cost efficiency, with minimal interruption to services.

Synthomer

With the introduction of SAP Sales Cloud and SAP Cloud Platform Integration, Synthomer's sales people now have an ideal tool for day-to-day business, as customer data is available online and offline.

Camina & Schmid Feuerdesign und Technik GmbH & Co. KG

Camina & Schmid produces heating and chimney inserts for wood stoves and fireplaces. As a market leader in their industry they have specialized in innovative and quality products with the "Made in Germany" label.

Koleksiyon

Koleksiyon, being one of Turkey’s most deep rooted furniture manufacturers established in 1972, continues its development today with stores in Istanbul, Ankara, Izmir, Antalya, Adana, Bodrum and Gaziantep in Turkey, with offices in EU countries, the Middle East and the USA.

Koleksiyon

Koleksiyon, being one of Turkey’s most deep rooted furniture manufacturers established in 1972, continues its development today with stores in Istanbul, Ankara, Izmir, Antalya, Adana, Bodrum and Gaziantep in Turkey, with offices in EU countries, the Middle East and the USA.

MOPAŞ

MOPAŞ will catch the high speed of e-commerce in the world with digital transformation!

FOSS, Hillerød, Denmark

Foss has just completed the global CRM roll-out project of introducing SAP to all sales staff and technicians. SAP is now available on 600 employees’ telephones and tablets. Great potential for efficiency.

Sluyter Logistics B.V., Rotterdam, Netherlands

Sluyter Logistics, a Dutch full-service provider with 275 employees working across nine locations, offers tailored, cost-efficient solutions for any logistical issue.

Aspen Oss B.V., Oss, Netherlands

Based in the Netherlands, Aspen Oss B.V. provides the world with vital pharmaceutical products, such as steroid hormones, Heparin Sodium, peptid and alkaloid products.

More Useful Insights into Sales and Marketing

How to Sell More Effectively with SAP Sales Cloud
Solution Brief
How to Sell More Effectively with SAP Sales Cloud

Find out how you can keep ahead in every step of the journey and align your sales processes with customer needs.

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How to Engage the Empowered Customer with SAP Marketing Cloud
Solution Brief
How to Engage the Empowered Customer with SAP Marketing Cloud

With SAP Marketing Cloud you can identify individual customer needs and automatically create and deliver personalized campaigns.

Download
How Can SAP C/4HANA Improve Your Sales and Marketing?
Expertise Brief
How Can SAP C/4HANA Improve Your Sales and Marketing?

If you want to learn more about SAP C/4HANA solutions and how they can benefit your company, download the NTT DATA Business Solutions buyer’s guide.

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Learn What Our Experts Say

All articles
Company News
Experience Management – Empowered by Global Partnership with Qualtrics

Jan Ammann | nov 16, 2020

Customer Services
How Can Digital Humans Improve Customer Service?

Thomas Nørmark | mai 26, 2020

Global Blog
Great Product Presentations with Our Mobile App: it.product catalog

Robin Hartmann | mai 01, 2019

Global Blog
Boost Sales and Customer Loyalty with Transparent Incentive Management

NTT DATA Business Solutions | apr 24, 2019

Cloud
Electronic Data Exchange Made Easy – with it.x-EDIconnect

Raphael Stumpf | apr 18, 2019

Analytics
Omnichannel Marketing with SAP Marketing Cloud

itelligence | apr 02, 2019

Cloud
Fast and Secure – Electronic Data Interchange with it.x-EDIconnect

Nico Bredenbals | aug 30, 2018

Cloud
The digital transformation is running at full speed

Norbert Rotter | jan 15, 2018

Digital Transformation
SMB’s Guideline to Embrace Digital Transformation

Jürgen Maier | apr 11, 2017

All articles

Related Topics

SAP C/4HANA (SAP Hybris)

NTT DATA Business Solutions supports you in creating a customer experience fit for the digital age with solutions from the SAP C/4HANA suite.

Speak to Us Today

Are you searching for answers or would like to receive more information about Sales and Marketing? Do you want more detailed advice from our experts or wish to book one of our Sales and Marketing workshops? Just contact us – we will be happy to help.

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