Sharaf Cargo

We have been partnering with the NTT DATA AMS team since January 2024, and what truly sets NTT DATA apart is their commitment to customer satisfaction and their ability to deliver reliable, timely support, no matter the complexity of the issue.

Goals

With operations spread across multiple geographies, Sharaf Cargo aimed to ensure uninterrupted SAP system performance and continuous business process efficiency. The company needed an experienced partner to:

Provide end-to-end Application Management Services (AMS) for critical SAP modules.
Enhance system stability and minimize downtime through proactive monitoring.
Deliver timely support and change management to meet evolving business needs.

Benefits

Day-to-day issue resolution and ticket management for seamless operations.
System monitoring to ensure proactive identification and resolution of potential issues.
Change and release management for continuous improvement.
User support and training to empower business teams across all regions.

Solution

Application Management Services

We have been partnering with the NTT DATA AMS team since January 2024, and our experience over the past year and a half has been nothing short of excellent. The support team at NTT DATA has consistently demonstrated a high level of professionalism, responsiveness, and technical expertise. From day one, they have ensured that all our service requests and support tickets are handled efficiently and resolved within the agreed timelines. Their proactive approach has helped us avoid unnecessary escalations and maintain smooth IT operations across our systems. What truly sets NTT DATA apart is their commitment to customer satisfaction and their ability to deliver reliable, timely support, no matter the complexity of the issue. It has been a pleasure working with a team that genuinely prioritizes our business needs and provides consistent, high-quality service. We look forward to continuing our collaboration with NTT DATA AMS and highly recommend their services to any organization seeking a dependable and skilled IT partner.

Ramesh Ananthapadmanabhan Finance Manager, Sharaf Cargo

About Sharaf Cargo

Sharaf Cargo is a leading logistics and freight forwarding company operating across the UAE, India, the UK, and Saudi Arabia. The company manages complex logistics operations, requiring stable and efficient digital systems to ensure smooth day-to-day business continuity.

Sharaf Cargo Digital Transformation Journey with NTT DATA

In today’s fast-paced logistics industry, technology plays a critical role in ensuring agility and operational efficiency. As a leading logistics and freight forwarding company operating across the UAE, India, the UK, and Saudi Arabia, Sharaf Cargo recognized the importance of maintaining a stable, integrated, and responsive digital ecosystem to support its expanding business operations.

To achieve this, Sharaf Cargo partnered with NTT DATA to enhance the performance and reliability of its SAP landscape through comprehensive Application Management Services (AMS). Over the past two years, this collaboration has covered key SAP modules including FI, MM, ABAP, BASIS, PI/PO, and Project Management, providing end-to-end support for issue resolution, system monitoring, change management, and user assistance.

Through this partnership, Sharaf Cargo has strengthened its digital foundation — achieving higher system stability, faster response times, and improved business continuity. With NTT DATA’s proactive approach and technical expertise, the company continues to evolve its operations with confidence, ensuring efficiency and resilience across its global network.

Industry: Transformation & Logistics

Company size: 51- 200

Headquarters: Dubai

Website: https://sharafcargo.com