NTT DATA Business Solutions
NTT DATA Business Solutions | January 2, 2024 | 5 min

How to Implement SAP SuccessFactors in Your Organization

Establishing an efficient human resources (HR) management system is crucial for organizations operating in Malaysia, where the need to streamline HR processes and boost employee engagement is paramount within this dynamic business landscape. SAP SuccessFactors, a leading cloud-based HR solution well-suited to the Malaysian context, offers a comprehensive set of tools for talent acquisition, onboarding, performance management, learning, and more, addressing the specific needs of businesses operating within Malaysia. This article provides a step-by-step guide on implementing SAP SuccessFactors in your organization within the Malaysian context for a smooth transition. Additionally, we’ll explore the benefits of partnering with NTT DATA Business Solutions, a trusted SAP partner with a deep understanding of the Malaysian business environment, to support you throughout the implementation process, ensuring alignment with local regulations and practices.

Two team mates make plans.
  • Planning Phase: 

Assess Your HR Processes: Conduct a thorough evaluation of your existing HR processes and identify pain points, areas for improvement, and specific goals you want to achieve with SAP SuccessFactors.

Define Implementation Objectives: Set clear objectives for the implementation, such as improving talent acquisition, enhancing performance management, or streamlining learning and development. Establish key performance indicators (KPIs) to measure the success of the implementation.

Create an Implementation Team: Form a dedicated team consisting of HR professionals, IT experts, and stakeholders who will drive the implementation process. Assign roles and responsibilities to ensure a smooth collaboration.

  •  Configuration and Customization:

System Configuration: Work closely with NTT DATA Business Solutions to configure the SAP SuccessFactors system according to your organization’s unique requirements. Customize settings, workflows, and templates to align with your HR processes and policies.

Data Migration: Identify the data you need to migrate from your existing HR systems to SAP SuccessFactors. Cleanse and organize the data to ensure accuracy and completeness. NTT DATA Business Solutions can provide guidance and support in this critical step.

  • Training and User Adoption:

Training Needs Analysis: Assess the training needs of your employees and stakeholders. Develop a comprehensive training plan that covers system navigation, functionality, and best practices. Leverage NTT DATA Business Solutions’ expertise to deliver effective training sessions.

Change Management: Implement change management strategies to ensure smooth user adoption. Communicate the benefits of SAP SuccessFactors to employees, address their concerns, and provide ongoing support during the transition.

  • System testing and Go-Live:

User Acceptance Testing (UAT): Perform rigorous testing to ensure the system functions as intended and meets your organization’s requirements. Address any issues or bugs identified during this phase.

Go-Live and Transition: Schedule the go-live date and communicate it to all stakeholders. Monitor the system closely during the initial period and provide immediate support to address any user concerns or technical glitches.

  •  Post-Implementation Support:

Continuous Improvement: Regularly review and refine your HR processes using the analytics and reporting capabilities of SAP SuccessFactors. Leverage NTT DATA Business Solutions’ expertise to optimize system usage, identify areas for improvement, and stay up to date with system updates and enhancements.

NTT DATA Business Solutions - Your Trusted Implementation Partner:

Partnering with a trusted implementation partner is crucial for a successful SAP SuccessFactors implementation. NTT DATA Business Solutions, an experienced SAP partner, offers end-to-end services, including system configuration, customization, data migration, training, and ongoing support. Their expertise and industry knowledge ensure a seamless implementation tailored to your organization’s unique needs.



Implementing SAP SuccessFactors within the context of Malaysia requires a strategic approach that encompasses technical configurations tailored to Malaysian regulations, change management adapted to the cultural diversity of the Malaysian workforce, and user engagement practices that resonate within the Malaysian business environment. By following this comprehensive guide, your organization can successfully navigate the implementation process within the Malaysian market, streamline HR operations tailored to Malaysia’s unique challenges and opportunities, and foster improved employee experiences that align with the expectations of the Malaysian workforce. Working collaboratively with your chosen implementation partner, such as NTT DATA Business Solutions, and adhering to best practices customized for Malaysia will undoubtedly pave the way for a seamless transition to SAP SuccessFactors while ensuring compliance with Malaysian business practices and regulations.

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