Let us show you what we can do for your CRM in sales, marketing and commerce to improve the customer experience you deliver. Drive customer engagement and benefit from sales software and marketing automation empowered by SAP.
SAP’s CRM products offer a powerful and customizable range of solutions for any mid to large-sized organization. However, sales or marketing software is only as good as its implementation.
We were one of the first partners for Hybris and Gigya, SAP’s early products that evolved into the customer experience solutions. Over more than three decades, we have enabled over 10,000 customers across the globe to run their B2B and B2C businesses more effectively. Our expert consultants know how to integrate SAP products into your existing systems cost effectively. With a deep knowledge of the products, we enable your team to unlock the full potential of your investment.
Give your sales, marketing and commerce teams the ability to collaborate like never before to improve the customer experience you deliver. With all your customer data stored in one place, your sales agents can learn what your marketers know (e.g., if a lead read the last newsletter) and use this to close the deal. With sales figures available to your marketers in real time, it’s much easier to see how well a campaign is performing and make adjustments quickly.
With the SAP Sales Cloud, we have found the key to optimize our global sales processes. For instance, high-performance business processes with mobile access to customer data are possible at the touch of a button in real time.
Herve Seidou Toure, IT Systems Cloud Application Manager & Niklas Bein, Demand & Project Manager PCF, Synthomer Germany GmbH
Track your customer engagement and conversion rates across every stage of the sales funnel with the SAP Sales Cloud. From the advertising that generates the first awareness, to the final transaction recorded by your sales team.
With SAP’s cloud products, your most time-consuming manual processes can be completely automated. Send leads with all available customer information automatically to your sales team, empowering them to convert the sale.
Thanks to machine learning, sales staff can see the predicted sentiment and purchase behavior of every customer. With a greater amount of contextual information at hand, sales staff are prepared to answer more complex questions in order to improve their conversion rates.
Share access with your team and extended colleagues so you can plan a campaign together and ensure everyone can see the same marketing calendar.
With all your activities recorded in one platform, managing a tight marketing budget is no longer a source of stress. Easily compare costs and results between Social Media, Google Ads, Email, affiliates, or any other marketing channel.
View all customer information and campaigns in one dashboard with SAP Marketing Cloud. Divide your target audience into more targeted micro-segments than ever before with machine-learning-based insights to reach them at the perfect moment and place.
Guide your customers to the products they are searching for with relevant, personalized content and advanced search and navigation functions. SAP Commerce Cloud can visualize even the most complex product configurations and specifications.
Create personalized commerce experiences with context-driven services. Deliver targeted, relevant content and offers at the right moment. Boost customer loyalty with tailored price lists and intelligent remarketing.
SAP CPQ (Configure, Price, and Quote) gives you the power to offer product configurations, generate enticing proposals, and optimize pricing. By connecting SAP CPQ to the SAP CX suite you boost operational efficiency with AI – from quote to cash.
SAP’s Customer Experience platform is a suite of cloud applications with integrated data flows. Next to applications for sales and marketing teams, the suite also offers CRM software solutions for customer service management or customer data management.
Each product can be implemented as a stand-alone solution or combined with others from the SAP Customer Experience Suite, as well as additional SAP products such as the ERP system SAP S/4HANA.
Learn more about each of these modules and how they can work together to maximize your sales and marketing performance, on our SAP Customer Experience page.
Our specialists are here to help you figure out how to get the most from SAP’s sales and marketing solutions. As well as providing any product information you need, they can provide case studies from other organizations and even conduct workshops to start your digital transformation process.
Bob Meyer
Vice President of Customer Experience Solutions
