Digitization is rapidly changing the face of every industry, and the traditional customer journey is changing along with it. Customers no longer need to follow predefined touchpoints. They are more independent and empowered, able to choose their own path towards a purchase using every channel imaginable. And they expect a convenient, consistent and personalized buying experience no matter where they start: in an online shop, in a brick-and-mortar store or through a mobile device.
As your trusted advisor, itelligence enables you to meet your customers around the world in ways that make them feel understood and at home.
A quick planning session will help us understand your needs; together we can decide who to involve, what to prepare, and what topics should be on the workshop’s agenda. We help you define the omni-channel approach that’s perfect for your company and your products. So that you can do business like a local.
Contact us to set up your personalized introductory workshop.
(Oxford Economics Study: Creating the Customer Experience)
Mobile devices have changed the way people interact with the world around them. With instant access to tips and advice in the palm of their hand, they are empowered to explore new places on their own terms.
The B2C world has already adapted to this demanding global audience, positioning brands and products at every customer touchpoint. This strategy is equally effective for B2B. Remain ever-present and thrive in today’s landscape with strongly and seamlessly integrated channels in both the real and virtual worlds – and engage with your clients on a personal level.
In the changing world of digitized commerce, you must ensure that your company stays relevant. Today’s digitally savvy consumers continue to seek personal, local shopping experiences wherever they go. This means that excellent customer engagement starts with the right technology. It takes sophisticated software to guide customers from any market to the same destination through every conceivable channel and device. Clean, simple and intuitive interfaces are critical for fast and flexible interactions.
(Forrester Consulting: Customer Desires Vs. Retailer Capabilities:
Minding The OmniChannel Commerce Gap)
Your customers have been doing their personal shopping online for years, and they now expect a similarly integrated experience in a B2B environment.
If you want to create repeat sales, you must give them the power to design their own buying journey. You have to carefully position yourself where your customers are, in every mobile, online or in-person channel. Simplicity, convenience, personalization, and flexibility become more important than ever.
(SAP-Survey – The Race for Omnichannel Excellence)
hybris supports more than 20 million SKUs and 6,000 transactions per second, worldwide.
Choosing the right technology and successfully implementing it isn't easy. But the right partner can help you make the most of all future opportunities.
itelligence is an innovative, trusted advisor in e-commerce. With a platform as flexible as hybris, and a partner as experienced as itelligence by your side, your company can efficiently switch from multi-channel to omni-channel – the framework for customer journeys of the future.
We understand your needs as well as you understand your customers’. Become their personal guide: they define their own journey, but you’re always there to support them with the right information, offers and advice. With hybris in your backpack, itelligence helps you navigate and engage in every commerce landscape. Like a local.
Copyright 2015 itelligence AG