NTT DATA Business Solutions AG Sustainability Report 2023/2024 Contents About this Report Foreword by CEO Norbert Rotter Sustainability Business Overview Sustainability Strategy Sustainability Management Environment Climate Change & Emissions Jürgen Pürzer – Contribution to Climate Protection Resource Use & Circular Economy Biodiversity & Ecosystems Project – Green Nudging 3 4 8 9 12 18 22 23 27 28 32 34 2 Social Responsibility for Employees Diversity, Equity & Inclusion Respect for Human Rights Social Commitment Project – Ethical Intelligence Governance Ethics & Compliance Data Protection & Cybersecurity Responsible Use of Technology Project – A Culture of Thinking Outside the Box Service & Publication Details 38 39 44 46 49 51 55 56 59 61 63 67

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Foreword 4 “To spark enthusiasm” Sustainable data centers, transparent supply chains and innovative IT solutions for the green transformation in medium- sized companies: CEO Norbert Rotter reports on the progress the company has made, where he sees weaknesses – and what he hopes for from employees.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Foreword 6 In the interview for last year’s Sustainability Report, you emphasized that your biggest lever is to support customers in the green transfor­ mation. Is this limited to creating transparency and facilitating reporting or do your software solutions also go beyond this, for example by reducing emissions? Definitely yes. IT offers great opportunities to increase efficiency and reduce the consumption of resources – for example, by optimizing supply chains and produc- tion processes. This plays a key role in our transforma- tion projects. In addition, we are pushing ahead with several projects that have an even more immediate impact. Artificial intelligence for children in need, impetus for sustainable tourism How are you progressing with changing the vehicle fleet to electric vehicles? For example? In Denmark, we support an organization that dis- tressed children can contact by phone, text message or chat. But there are not enough volunteers to respond immediately to everyone who contacts it. We have therefore applied artificial intelligence to develop a software solution that supports counsellors in helping For more informa- more children more effectively. ( tion, see page 51). Another great project is an app that provides tourists visiting nature reserves tips on environmentally friendly behavior. The basis for this is an innovative platform that combines data from various tourism service providers ( mation, see page 34). For more infor- Back to the internal structures and processes: How do you plan to address gaps and become more climate friendly in the months ahead? We believe that If you want to be credible externally, you have to do your homework internally. We are therefore continuing to push ahead with the topic of green energy for our data centers. Specifically, we will invest two million euros in a photovoltaic system at the Bautzen site in the current fiscal year. We are also setting up a Sustainable Buildings Hub to track the energy consumption and emissions of our office buildings and data centers more accurately. This is an important basis for launching further targeted measures. Due to multi-year leasing contracts and long order times, we have not yet made as much progress in this respect as we would have liked to. In Germany, the share of purely electric vehicles is currently around nine percent, plus 26 percent hybrid vehicles. However, the change is now gradually becoming more visible. We are already much further ahead in terms of charging options at our locations. In addition, we have launched our own software product called it.4Ecar to manage home charging in Germany. What about beyond your home market? The first thing we had to do was get an idea and create transparency. We recorded which drive systems are represented in the respective fleets worldwide for the first time this year. Less data, less energy, fewer emissions The topic of recycling is also on your mind, especially electronic waste. Have you been able to increase transparency in this area? This is another area where we still lack information. It is also due to the fact that we initially focused on energy data, as this is where we see a more direct and stronger lever for a positive contribution. However, the topic of electronic waste is anchored as a field of action in our sustainability activities, so we are tackling it. Aside from that, I also see potential in the area of data waste.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 8 Sustainability at NTT DATA Business Solutions

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Global business model Business purpose NTT DATA Business Solutions is a global IT service provider focusing on SAP. The range of services includes consultancy, software provision and imple- mentation as well as managed services and the continuous optimization of SAP solutions and tech- nologies to make them work for companies – and their employees. Thanks to our close ties to SAP and other strategic partners such as Microsoft, ServiceNow and Amazon Web Services, we are continuously expanding our range of services and offer our customers access to the latest technologies. In addition, we innovate and develop our own software products and IT solutions. As an IT service and consultancy company, we are active in the business-to-business (B2B) sector. Our customers include traditional and upper midmarket companies with a strong international presence. We serve around 10,000 customers from various industries worldwide. Markets NTT DATA Business Solutions’ business environment is largely shaped by the geographic regions and markets in which the company operates. Sustainability 10 Our company headquarters are in Bielefeld, Germany. The NTT DATA Business Solutions group of companies includes a total of 69 fully consolidated companies in more than 30 countries. Through acquisitions, we are strengthening and expanding both our portfolio and our geographical market presence. Our business focus is mainly on OECD member states or countries with which the EU maintains strategic relations. In the reporting period, we strengthened our market pres- ence, particularly in the United Kingdom, the United States and Brazil, by acquiring the Sapphire Group and Conexos. Corporate structure NTT DATA Business Solutions is an affiliate of the NTT DATA Group, which in turn belongs to NTT, the Japanese IT and telecommunications company. The headquarters of the parent companies are in Tokyo, Japan. Since 2016, the Group has become increasingly integrated. About two years ago, NTT and NTT DATA began to combine their businesses outside Japan into NTT DATA Inc. Since 2024, NTT DATA Business Solutions has been a subsidiary of NTT DATA Inc., which serves customers in more than 50 countries and generates sales of around $18 billion. ( CEO NTT DATA Inc.) Interview Abhijit Dubey, NTT DATA Business Solutions is headquartered in Bielefeld, Germany.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Sustainability 12 Sustainability Strategy GSC 1: Strategy and measures GSC 2: Materiality GSC 3: Objectives GSC 9: Stakeholder engagement GRI SRS 102-44: Important issues and concerns 12 14 15 16 17 Three pillars of the sustainability strategy Prosperity Positive Planet Positive People Positive Strategy & Governance Business Processes Portfolio Fields of action for strategy implementation Strategy and measures Sustainability is an integral part of our corporate strategy. As an IT company, we see ourselves playing a special role because IT and digital technologies offer unique opportunities for solving sustainability problems. At the same time, we are aware that these opportunities are associated with challenges for which we need to find responsible solutions. That is why we always take a holistic view of sustainability by and of IT and strive to apply our digital expertise and our ability to innovate in a targeted manner. This guiding principle is reflected in the three pillars of our sustainability strategy, which form the basis for the sustainability strategy of the entire NTT DATA Group: Prosperity Positive, Planet Positive and People Positive. • Prosperity Positive This means that we intend to align our business with successful and sustainable operational growth by providing 100% sustainable services and software solutions through our end-to-end value chain. • Planet Positive This means that we intend to make a positive con- tribution to the protection and preservation of our planet by setting appropriate environmental goals, realizing our net-zero vision and devising innovative services and solutions to regenerate our planet. • People Positive This means that we intend to shape a diverse equitable and inclusive society by assuming social responsibility and applying our digital expertise in order to achieve this goal.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Sustainability 14 Materiality Our impacts Our risks and opportunities NTT DATA Business Solutions operates in the IT indus- try. Its business focuses on providing services in con- nection with innovative software and technology solu- tions. As a global company, we are concerned not only with the specifics of our industry environment, but also with a variety of local environmental, socio- economic, and political factors, which we take into account as part of our commitment to sustainability ( Business Overview, page 9). As part of an initial materiality analysis, we identified nine material topics in fiscal year 2022/2023 covering the three elements of sustainability E (Environment), S (Social) and G (Governance). From an inside-out perspective, our business activities have the greatest impact in the area of energy and emissions. This is because the use of modern competi- tive IT is associated with significant energy consumption and corresponding greenhouse gas emissions. Moreo- ver, given the raw materials consumed, it also places special demands on sustainable procurement and responsible disposal. Of comparable relevance are impacts in the form of a potential loss of data that could lead to a breach of confidentiality and privacy. As a global services company, NTT DATA Business Solutions also places the utmost importance on all potential impacts that relate to people, both within the company and along the value chain. From an outside-in perspective, we consider technolog- ical development to be crucial for our business. In par- ticular, the use of artificial intelligence, including gener- ative AI, has a significant impact on our industry. We want to play an active and ethically responsible role in shaping technological developments and, in particular, addressing the risks of discrimination or dis- information such as those arising from manipulated images, audio or video recordings (“deep fakes”). Double Materiality In fiscal year 2023/2024, we launched a project to inte- grate the concept of double materiality into our sus- tainability reporting. We are guided by the methodo- logical requirements set out in the ESRS (European Standard for Sustainability Reporting). We have made significant progress in identifying impacts, risks, and opportunities (IROs). This will now be followed by an analysis of the preliminary results and the involvement of the relevant stakeholders in the assessment. The project is being carried out in close cooperation with NTT DATA Inc. and is expected to be completed by the end of 2024. Until the double materiality analysis is finalized, the existing nine topics continue form the basis for our sustainability management and for this Sustainability Report. Material Sustainability Topics Pursued by NTT DATA Business Solutions E = Environment S = Social G = Governance • Climate Change & Emission Reduction • Circular Economy & Resource Use • Talent Management & • Business Ethics & Engagement • Diversity, Equity & Inclusion (DEI) Compliance • Data Privacy & Cybersecurity • Responsible Technology • Protection of Nature & • Human Rights Biodiversity

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Sustainability 16 Social goals Governance goals Stakeholder groups The goals for the social element of sustainability are defined in line with the established material topics. In the area of diversity, equity, and inclusion (DEI), the proportion of women in the total workforce is to be increased to 33.3% by 2028. The target for the second management level below the Executive Board is set at 25.0% for the same period. This includes the Global Finance Team and the managing directors of our coun- try operations. In the Global Leadership Team, the top management level below the Executive Board, the pro- portion of women is to increase to 20.0% by 2028. In Talent Management & Engagement, our goal is to find and attract the best talent and to ensure that employees are passionate and committed to the company in the long term. We strive for regular certifi- cation and global awards by independent bodies for excellent HR processes and an outstanding level of employer attractiveness. The specific targets for the key performance indicators in this area vary from coun- try to country. Another important corporate goal is to respect and uphold human rights in our operations and in the sup- ply chain. At NTT DATA Business Solutions, we have a zero-tolerance policy that does not accept any behavior that could lead to the violation of human rights. Our goal is to prevent such violations and to investigate and clarify any allegations or indications regarding potential violations. In the spirit of good corporate governance and to ensure high standards in accordance with our Code of Conduct and general principles of business ethics, we aim to roll out relevant training courses to 100% of our employees. In order to take long-term absences into account, we aim for a participation rate of 80.0%. Further development of the goals We use quantitative and qualitative KPIs to measure the achievement of our strategic sustainability goals. Some KPIs have already been clearly defined and assigned target values. We will add further KPIs based on the results of our materiality analysis. We aim to complete the instruments for monitoring the achievement of our targets by fiscal year 2025/2026 ( page 20). Monitoring our sustainability performance, The strategic sustainability goals are monitored holis- tically by the strategic function for sustainability. Operational control and management along the KPIs are performed by the global functions in cooperation with the business units on a topic-by-topic basis. When it comes to developing our goals and KPIs, we are guided by the UN’s Sustainable Development Goals (SDGs). In general, we view all of the 17 goals as equally important. In view of our business model and the associated impacts, risks, and opportunities, NTT DATA Business Solutions focuses on the following twelve SDGs: 3, 4, 5, 7, 8, 9, 10, 12, 13, 15, 16 and 17. The most important stakeholder groups of NTT DATA Business Solutions have been identified by the corre- sponding departments. These include in particular: • Employees • Customers • Suppliers • Strategic partners in the field of portfolio, academia, and civil society • NTT and NTT DATA group companies • Analysts • Press, media, and the public • Legislators Stakeholder engagement NTT DATA Business Solutions is in close contact with its stakeholders. The respective dialog formats are aligned with the profile and needs of the stakeholder groups. For example, we have developed “Transforma- tion Now”, a global format for customer dialog that is being rolled out as a standard format in several key markets such as Germany, the UK and Switzerland. The company maintains a close collaboration with soft- ware and technology partners within the alliance man- agement function. In addition, networking events and services for SAP user groups enable a joint dialog with SAP and customers.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Sustainability 18 Sustainability Management GSC 5: Responsibility GSC 6: Rules and processes GSC 7: Control GSC 8: Incentive systems GRI SRS 102-35: Remuneration policy GRI SRS 102-38: Annual total compensation ratio 18 19 20 20 21 21 NTT Group NTT DATA Group NTT DATA Inc. NTT DATA Business Solutions Executive Board Global Leadership Team Corporate Sustainability Strategic decision making Global & Local Teams Sustainability CoE Organization and responsibility Overall responsibility for sustainability lies with the Executive Board of NTT DATA Business Solutions. Together with the Executive Board, the Global Leader- ship Team constitutes the central decision-making body for all strategic issues affecting the company, including sustainability. The Global Leadership Team represents the various business units and regions of NTT DATA Business Solutions. As previously mentioned, the year under review has seen the establishment of a new strategic function for sustainability in the CEO’s area of responsibility. The employees of this function are centrally responsible for corporate sustainability management and sustaina- bility reporting. We have therefore created a perma- nent corporate function within our organization that works on sustainability issues on an ongoing basis. In particular, the newly established function is responsible for specific projects and initiatives that have been inte- grated into our global sustainability program, and it coordinates with the specialist departments and the business units worldwide to deliver the global sustaina- bility strategy. Operational responsibility for the implementation of sustainability measures is organized per topic and lies with the global and local teams and process owners. They are supported and advised by the strategic func- tion. Dedicated roles are filled with experts for individ- ual sustainability-relevant specialist topics. These topics include data protection, information security and human rights.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Sustainability 20 Monitoring our sustainability performance The key performance indicators (KPIs) required to manage and monitor our sustainability goals have not yet been fully defined and established. They will be finalized and prioritized in close cooperation with NTT DATA Inc, also by taking into account the results of the double materiality analysis. Existing relevant KPIs are grouped below along the three pillars of our strategy: Reliable information on the results achieved in line with the defined performance indicators is crucial for our organization. This information is an essential factor for the company’s reputation and meeting the expecta- tions of our customers and other stakeholders. NTT DATA Business Solutions is working to optimize the data basis for systematic progress monitoring and reliable control. A particular challenge here is interna- tional and cross-functional harmonization and consist- ency. In some areas, such as HR and finance, we can draw on long-established global systems and access and evaluate standardized data at all times. Planet Positive People Positive Prosperity Positive • Absolute emissions in tons of CO2-equivalents • Share of renewable electricity in total electricity consumption • Proportion of female employees • Proportion of women in the first and second management levels below the Executive Board • Completeness and quality of our • Employee Engagement Index emissions inventory and the Net Promoter Score • Business volume of customer projects in sustainability • Percentage of employee training on compliance, including all relevant sustainability topics, as provided for in our policies and guidelines • Number of confirmed incidents/breaches of duty and successful mitigation of damages Comparable, standardized systems and processes are still being developed for the most recent KPIs, for example on environmental topics. This means we have established internal quality assurance measures to reduce the risk of inadvertent errors in manual pro- cesses. At the same time, we are working on further automation. The effectiveness of our quality assurance measures was independently audited and confirmed within the NTT DATA Group as part of the environmental audit. We will progressively extend the scope of external audits in collaboration with our parent company. This will ensure that we meet the requirements for external assurance of the CSRD report from fiscal year 2025/2026 onwards. Incentive systems As one of the five pillars of our corporate strategy, sustainability is one of the key topics that guide the management of NTT DATA Business Solutions in its day-to-day activities. The achievement of the goals set here is essential for the success of the entire company and is therefore also part of the appraisal of our top management. We use a balanced scorecard approach to measure how goals are met. This is currently applied to around 50 people from top management and management. The goals are not just development goals, rather generally performance goals, the achievement of which is remuneration-relevant. The goals are determined

NTT DATA Business Solutions AG Sustainability Report 2023/2024 22 Environment As a global IT services and consulting company, we are also confronted with the particular challenges posed by climate change around the world. We therefore see it as our responsibility to minimize our carbon footprint, protect natural resources and preserve biodiversity. In fiscal year 2023/2024, we made a number of decisions in this regard and, for the first time, extended our sustainability reporting to all subsidiaries. In doing so, we are prioritizing our overarching goal: as part of the NTT DATA Group, we are working to achieve net-zero emissions along our supply chain by 2040.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Environment 24 We are striving to improve our greenhouse gas inven- tory and are currently working on expanding our data collection and reporting to include Scope 3 emissions in the future. This concerns, for example, emissions from business travel and purchased goods and services. Across NTT DATA Inc., the share of Scope 3 emissions is 93% – we therefore expect these catego- ries to be highly relevant for NTT DATA Business Solutions as well. GHG emissions by point of use In the year under review, our Scope 1 emissions accounted for 49% of our total emissions. 92% of these emissions were attributable to company vehicles, while the remaining 8% were produced by fuel consumption in offices and data centers. The share of Scope 2 emissions accounted for 51% of total emissions. These were mainly attributable to purchased electricity, 98% of which result from the operation of our data centers and offices. The remain- ing 2% was accounted for by the use of our electric vehicles. The share of renewable electricity in our energy mix is currently 44%. For data centers, the rate is already 49%. GHG emissions by point of use in t CO2e Fleet Offices 2% / 122 4% / 305 Data Centers 3% / 228 92% / 6,478 38% / 2,793 60% / 4,378 Scope 1 Scope 2 (market-based) comparisons. The data in this year’s Report will serve as a reference for Reports in future years. Reduction targets and measures to all facilities and the fleet worldwide, and subse- quently to the entire supply chain in 2040. In April 2024, the Science-Based Targets initiative (SBTi) con- firmed the scientific soundness of the NTT DATA net- zero targets. Due to the extended reporting scope in fiscal year 2023/2024, the reported figures are not directly compa- rable to the previous year. The effort required to recalcu- late the figures and make them comparable was deemed to be significant. Therefore, we have not included the figures for 2022/2023 in this Report to avoid misleading As part of the NTT DATA Group, the company is com- mitted to the long-term goal of achieving net-zero emissions by 2040. The first intermediate step towards achieving this goal is 2030, when the net-zero target for direct and indirect emissions from data center oper- ations is to be achieved. In 2035, this is to be extended At NTT DATA Business Solutions, we are currently draw- ing up a roadmap for our targets to contribute to the NTT DATA Group’s net-zero vision. Fiscal year 2023/2024 was set as the base year or reference for measuring target achievement, as this was the first time 100% data coverage was achieved for our company.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Environment 26 Methodology and reference values Accounting standard Scope 2 emissions Data completeness and quality NTT DATA Business Solutions complies with the Corporate Accounting and Reporting Standard of the GHG Protocol. The detailed compilation of our data – from collection, analysis, and estimation to the final calculation – is carried out in accordance with the guidelines set by our par- ent company NTT DATA. Scope 1 emissions Scope 1 emissions include all direct greenhouse gas emissions produced by the mobile combus- tion of fuels in our vehicle fleet and from sta- tionary combustion by emergency generators in data centers and on-site heating systems. This also includes direct fugitive emissions from the use of refrigerants in data centers. To quantify our Scope 1 emissions, we use DEFRA emission conversion factors. Scope 2 emissions include all indirect green- house gas emissions produced by purchased electricity, heating, and cooling energy and/or steam. The calculations using the market-based method include the proportion of electricity purchased from renewable energies (RE) in accordance with GHG Protocol guidelines, with corresponding evidence. To quantify our Scope 2 emissions, we use DEFRA emission conversion factors (for heating/cooling energy, steam), as well as EEA or IEA factors (for electricity). In fiscal year 2023/2024, we extended our reporting scope to all NTT DATA Business Solutions’ countries and subsidiaries for the first time. In cases where data was missing or incomplete, estimates were calculated based on NTT DATA Business Solutions’ averages to ensure 100% coverage. Moreover, our environ- mental data was subject to limited assurance as part of the NTT DATA audit for the first time. This enabled us to significantly improve the completeness and quality of our reporting. Scope 3 emissions NTT DATA Business Solutions currently records Scope 1 and Scope 2 emissions only. This means Scope 3 emissions are not reported for the 2023/2024 fiscal year. We are working to expand our greenhouse gas inventory to include the relevant Scope 3 emission categories by fiscal year 2025/2026 at the latest. This applies, for example, to emissions generated by business travel and purchased goods and services.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Environment 28 Resource Use & Circular Economy GSC 11: Use of natural resources GSC 12: Resource management GRI SRS 301-1: Materials used GRI SRS 301-2: Energy consumption GRI SRS 302-4: Reduction of energy consumption GRI SRS 303-3: Water withdrawal GRI SRS 306-3: Waste generated 28–31 29–31 n.a. 29 29 30 31 Energy consumption in % 8% Heating, cooling, steam 44% Electricity 48% Fuels At NTT DATA Business Solutions, the most significant use of resources is related to energy consumption, especially electricity for data centers and offices, as well as fuel consumption for the vehicle fleet. This also includes the consumption of water, as well as the use of hardware, software, office equipment and other office materials that we do not produce ourselves. As a service provider, the company does not process any raw materials or auxiliary materials and does not use any packaging materials. Energy Energy consumption In the following, the company’s energy consumption is broken down by energy source and point of use. Fuels are the main source of our Scope 1 emissions. They account for 97% of these emissions. Energy in the form of electricity, heating, cooling, and steam are the source of our Scope 2 emissions, with electricity con- sumption alone accounting for 89% of these emissions. The consumption of fuels from non-renewable sources amounts to a total of 25,820 megawatt hours – equiv- alent to 48% of total energy consumption. Fuel consumption is mainly attributable to the consumption of diesel and gasoline for the vehicle fleet. Small quan- tities of fuel are used to heat office buildings and to operate emergency power generators in data centers. In addition to fuels, electricity is the most widely used source of energy. Electricity consumption amounts to a total of 23,632 megawatt hours – equivalent to 44% of

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Environment 30 Water Water consumption Our total water consumption in the year under review amounted to 43.614 m3, with the water mainly sourced from utility companies. 74% of this figure is based on reported data, the remainder on projections based on consumption averages. We record the greatest water consumption in sanitary facilities or drinking stations, as well as by cooling or humidification in data centers. GRI SRS 303­3: Water withdrawal Water withdrawal (by source) Third-party water Surface water Groundwater Water produced Water withdrawal (total) Water withdrawal (by point of use) Data Centers Offices Water withdrawal (total) m3 43,572 42 – – 43,614 m3 5,360 38,255 43,614 As part of our implementa- tion plan, we plan to switch to 100% electricity from renewable sources. by 2030 for the data centers and by 2035 for the offices and the vehicle fleet. An environmental policy is cur- rently being drafted to address resource efficiency and other ecological aspects. The next step is to develop a specific implementation plan, starting with our own facilities or those we oper- ate. The subsidiaries will initiate necessary dialogues with local partners, landlords and energy providers. In some countries, further measures have been proac- tively implemented. NTT DATA Business Solutions Turkey, for example, is using an automation system to control air conditioning and lighting outside working hours, which results in energy savings of 35 to 40% during normal operation. In the past fiscal year, our subsidiary GISA GmbH began installing a new ventila- tion system with heat recovery in its data center. This system will collect the waste heat and reuse it to heat the offices. The data center in Bautzen also utilizes waste heat for its own operations. In terms of energy, regulatory and macroeconomic conditions could potentially lead to higher costs – for example, if regulations are tightened and the grid infrastructure is insufficiently expanded and devel- oped. It is important to minimize potential risks to our business activities through appropriate cross-border planning throughout the Group.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Environment 32 Biodiversity & Ecosystems GSC 11: Use of natural resources in terms of land and biodiversity GSC 12: Resource management with regard to land and biodiversity 32 32 Biodiversity: Definition and relevance Diversity of ecosystems, plant and animal species, as well as genetic diversity form the cornerstones of biodiversity. The loss of biodiversity throws eco- systems out of balance and threatens people’s livelihoods and economic development. Preserving biodiversity is another important pillar for climate protection and adapting to climate change. The CBD also calls on corporate entities to conserve environmental resources through sustainable action and to improve the situation of biodiversity by taking protective measures. The protection of life on land and under water is also part of the UN SDGs. Land and biodiversity as a resource Since 1993, the conservation of biodiversity has been regulated by a legally binding international agree- ment, the “Convention on Biological Diversity” (CBD). Human impacts on the land surface, for example through deforestation or soil sealing, impair biodiver- sity and contribute to climate change. Our business activities as a service provider do not involve any significant direct effects of this kind. Nevertheless, they entail the use of land for office space and data centers. The use of land and other natural resources can have different impacts on biodiversity. These include the risk impairing the local water balance or soil fertility due to soil sealing. We have no data or information on any specific negative impacts caused by this use. As part of our ongoing double materiality analysis in accordance with CSRD requirements for sustainability reporting, we are currently reviewing the relevance of this topic for the company. Nature conservation measures As a company, we want to make an active contribu- tion to nature conservation. This is achieved through local initiatives organized by the country business units and subsidiaries in line with local needs and contexts. Activities include planting trees, clean-up and waste removal campaigns or the protection of bee habitats. At NTT DATA Business Solutions Turkey, activities were initiated as early as in 2019, where our colleagues worked with the Aegean Forest Foundation and the local management team to plant 1,000 trees. Since then, employees have donated additional tree seedlings to various nature conservation foundations as part of different events each year.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Environment 34 Project Green Nudging Making tourism more sustainable is one of the greatest challenges of our time. NTT DATA Business Solutions shows how new technologies and artificial intelligence can help solve these issues in Denmark. The next step is expanding it throughout Europe.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Environment 36 chain receives an individual forecast of the expected customer numbers. Most importantly, perishable goods can be ordered more precisely. The result: the difference between supply and demand is minimized, and significantly fewer items have to be thrown away. A significant contri bution to the economical consump- tion of resources. “Successful applications like these help us to steadily increase awareness of the plat- form,” says Jensen. park, tips on how to behave are regularly incorporated into the chat responses so that people disturb wildlife in the park as little as possible. In doing so, communi- cation is chosen that does not list regulations, but fosters understanding. Namely, that tourists need to be mindful of nature if they want to be able to experi- ence it for many years to come. It is the most significant experience of my professional life to have experienced the ambition and joy with which employees are committed to their work when the goal is such an important and positive one. Per Falck Jensen CEO NTT DATA Business Solutions Dänemark Promoting environmentally friendly tourism is there- fore a key goal for the data platform. “We want people to change their behavior in the direction of more sus- tainability based on information,” says Jensen. “And we can already see that this is possible in many ways through our platform.” The fact that sustainability can be boosted so signifi- cantly using the technology created was a moving reali- zation for him, says Jensen. And not only for the man- aging director. “It is the most important experience of my professional life to have experienced the ambition and joy with which employees are involved in their work when the goal is such an important and positive one,” says Jensen. However, now that the platform has been completed, the biggest challenge has only just begun. Namely, to transfer the countless data streams into applications. The tourism industry in Denmark is as big as the bio- tech industry or the healthcare industry. But it is much more fragmented and less structured. Thousands of companies depend on tourism in a wide variety of ways. However, the many different stakeholders must first be made aware of the possibilities of using data, adds Jensen. And this is followed by the question: How can the data be used for one’s own purposes? More data, less food waste Lighthouse projects help to give the platform visibility. Like the seal chat. Another example for more sustaina- bility: less food waste. NTT DATA Business Solutions has created a dashboard for a grocery chain that helps grocers to better plan their orders. When do tourists travel from their own country, when do they arrive from Norway or Germany? And where do they travel to? And above all: how many are coming? Holiday periods, weather forecasts, traffic flows, everything is processed in such a way that every grocery store in the

NTT DATA Business Solutions AG Sustainability Report 2023/2024 38 Social The image we have of ourselves as a company includes social responsibility both internally vis-à-vis our employees and externally vis-à-vis customers, business partners and society in the broadest sense. An explicitly partnership-based approach is part of our mission statement and our value-based corporate culture. Social issues of particular relevance to us include effective talent management and active social responsibility for our employees, diversity, equity and inclusion, and the protection of human rights in our own operations as well as in our supply chain.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Social 40 Risk analysis The German Supply Chain Due Diligence Act requires NTT DATA Business Solutions to conduct a risk analy- sis and implement risk prevention measures regarding human rights and environmental issues – both within the company and in collaboration with suppliers. The human rights risks outlined in this law are closely linked to employee rights. Therefore, the risk analysis includes, for example, topics such as freedom of asso- ciation, adequate remuneration, protection against discrimination and harassment, and occupational health and safety. We strive to minimize risks to the protection of employee rights through regulations and measures at all times. The most important fields of action for NTT DATA Business Solutions include the regulation of working hours, the prevention of health hazards for “knowledge workers” (e.g., lack of exercise, back pain, mental illness), the prevention of bogus self- employment and our approach to dealing with external employees. A new guideline has been adopted to avoid risks in dealing with external workers. Specific objectives and indicators for monitoring progress have not yet been defined. This will be done on a risk-based approach, using the results of our risk analysis, at the latest by fiscal year 2025/2026. We offer numerous initiatives and programs to promote health and well-being. Health and safety in the workplace For service companies such as NTT DATA Business Solutions, the risks and fields of action for maintaining employees’ health differ significantly from those that occur in industrial manufacturing companies. The main hazards in our industry include ergonomic risks, psycho- social risks due to overwork or performance pressure, workplace design and risks from noise or heat, such as those that can occur in data center environments. Regular risk assessments, further training and pro- moting a supportive workplace culture are essential to creating a safe and healthy working environment. Health and well­being initiatives We offer a variety of initiatives and programs to main- tain and strengthen the physical and mental health and well-being of our employees. These have a strong local focus and are designed differently by the HR departments of our business units and subsidiaries. They include, for example, health days, the promotion of sports activities, guidance for active breaks, yoga sessions and mindfulness training, as well as training on occupational safety and ergonomics in the work- place combined with codes of conduct and health tips. The offer is complemented by inclusive global company running, climbing and cycling events. Our offers are well received by our employees. In fiscal year 2023/2024, around 1,500 employees from 25 countries took part in global and local events such as World Bicycle Day, International Day of Yoga, World Heart

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Social 42 In performance appraisals, individual development goals are agreed with all employees to promote and support meaningful professional development. These include: • Professional qualification measures and training courses implemented by (local) HR development or in collaboration with partners and in close cooperation with SAP. • Promotion of individual digitalization through the increased use of digital tools in day-to-day business and the expansion of digital competencies through various learning materials. • Personal development and training on occupational health and safety, including mental health mainte- nance, self-care and work-life balance. The company pays attention to recognizing leadership potential and imparting leadership knowledge at an early stage. To this end, NTT DATA Business Solutions offers a variety of global programs tailored to each stage of development. These include, for example, the Global Career Starter Program for individuals at the start of their career, the Advanced Leadership Program for middle and senior management, and programs aimed specifically at executives. The further training and professional develop- ment of our employees is essential for the success of NTT DATA Business Solutions. work environment that supports employees of all ages and backgrounds, values different points of view, and ensures continuity and growth. Strategies and measures In the past two fiscal years, we have increased compa- ny-wide investments in development measures by 1.9% to 5.4 million euros. This figure will be increased again by 27.8% to 6.9 million euros in the budget planning for the 2024/2025 fiscal year to maintain and expand the high level of employee training and development. The company is also working to expand and harmonize qualification processes and systems globally. For this purpose, NTT DATA Business Solutions uses SAP SuccessFactors. Currently, the learning and compe- tency management platform of the system is directly accessible to approximately 80% of our employees worldwide. We aim to further increase this figure by Qualifications Goals An excellently and appropriately trained workforce is the foundation for the success of NTT DATA Business Solutions. Especially in light of the rapid technological change, it is crucial that their qualifications are kept up to date and always meets the current knowledge requirements. The aim is to develop a highly qualified, adaptable and motivated workforce in the company through life-long learning and professional development opportunities. In addition, we aim to create a diverse and inclusive

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Social 44 Diversity, Equity & Inclusion GSC 15: Equal opportunities GRI SRS 405-1: Diversity 44 45 NTT DATA Business Solutions sees diversity, equity and inclusion (DEI) as a key success factor for innovation and competitiveness in the IT industry. We are convinced that a fair, diverse and motivating working environment also contributes significantly to the well-being of all employees. For this reason, our managers are explicitly responsible for diversity, equity, inclusion and well-being. Gender equality and the advancement of women Information technology and related services continue to be male-dominated sectors. We have been working towards greater gender equality since 2013. The proportion of women in the company has increased continuously since 2013 from 22.40% to 32.14% as of March 31, 2024. By 2028, the aim is to increase this figure throughout the company to 33.33%. For the second management level below the Executive Board, which includes the Global Finance Team and the Managing Directors of the country subsidiaries in particular, the proportion of women is set to rise to 25% (as of March 31, 2024: 17.1%). Mentoring programs and the promotion of women’s networks contribute to this. In addition, flexible working hours and options for parental leave models are applied to make it easier to combine work and family life. Within the first management level below the Executive Board, in the Global Leadership Team, the proportion of women is to increase to 20% by 2028 (as of March 31, 2024: 0%). Implementation is expected to take place in two stages: on July 1, 2024 and April 1, 2025. Strengthening diversity and equal opportunities We take measures to ensure equal opportunities and prevent discrimination. These include global uncon- scious bias training and many events on the topics of LGBTQ+, microaggressions and anti-racism. The respective HR departments of the national subsidiaries share best practices on how to strengthen diversity and equal opportunities. The measures presented in fiscal year 2022/2023 were continued and new projects were also launched: • Networking event on the topic of “AI and ethics – Navigating the Ethical Landscape of Artificial Intelli- gence #bettertogether” • Offers on the topic of female empowerment with a focus on career and work-life balance for women in IT and SAP consulting • Addressing the issue of equal pay • Preparation of a global virtual event for World Health Day together with the talent resource group

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Social 46 Respect for Human Rights in the company and in the supply chain GSC17: Human Rights GRI SRS 412-3: Investment agreements screened for human rights aspects GRI SRS 412-1: Operations screened for human rights aspects GRI SRS 414-1: New suppliers screened for social aspects GRI SRS 414-2: Social impacts in the supply chain 46 48 48 48 48 The basis for the business success of NTT DATA Busi- ness Solutions is the people of the company, but also the trust of stakeholders and society. Respect for human rights is therefore of particular importance to the company and includes the internal protection of human rights, the protection of human rights in the context of products and services and vis-à-vis society. Compliance with due diligence obligations Policy statement NTT DATA Business Solutions pursues a “zero toler- ance” policy that does not accept any behavior that could lead to the violation of human rights. This applies both to the employees of NTT DATA Business Solutions and to its business partners. We have published our principles and the overarching goal of upholding human rights at all times on our website. Within the scope of our business activities, we are committed to responsible corporate governance in compliance with the provisions of the German Supply Chain Act. Strategies and measures To implement the requirements of the Supply Chain Act in Germany, we have undertaken the following meas- ures in fiscal year 2023/2024: • Publication of a policy statement on the protection of human rights • Adoption and communication of a human rights compliance policy with accompanying training • Updating and expanding our Code of Conduct for suppliers • Definition of processes for risk analysis and reporting • Initiation of an initial internal risk analysis involving all companies of the NTT DATA Business Solutions Group • Piloting a risk analysis of suppliers in Germany, which includes sending a questionnaire to suppliers with high and medium risk in accordance with the law on the due diligence obligations of companies in the supply chain. Introduction of an IT tool for risk management in the supply chain with pilot use in Germany The establishment of the processes and tools required to implement our due diligence obligations has not yet been finalised. Our goal for fiscal year 2024/2025 is to evaluate the risk analysis initiated for our own operations and to derive measures to mitigate specific risks. With this in mind, we are also expanding our risk process for suppliers and intend to successively

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Social 48 GRI SRS 412­3: Investment agreements screened for human rights impacts In fiscal year 2023/2024, three significant investment agreements and contracts were reviewed for human rights aspects. This corresponds to a percentage of 100%. The definition used for significant investment agree- ments includes M&A transactions involving the acqui- sition of majority interests, excluding intragroup acquisitions. This is consistent with our reporting in the previous year. Target companies in M&A transactions are also checked for human rights aspects as part of a prior due diligence process. As part of the due diligence, compliance with applicable law by the companies to be acquired is examined in particular. A corresponding compliance assessment is recorded in writing. GRI SRS 412­1: Operations assessed for human rights impacts NTT DATA Business Solutions participates in the human rights due diligence process of the parent company NTT DATA. The audit is carried out on the basis of a self-assessment. In the reporting year, the scope of the audit included our companies in India and Indonesia, as well as NTT DATA Business Solutions AG in Germany. This corresponds to a percentage of 4.4% and 7.6% respectively, excluding dormant companies and hold- ing companies with no operating business. An initial self-assessment including all operating com- panies of the NTT DATA Business Solutions Group was performed in fiscal year 2023/2024. The results were not yet available at the end of the reporting period on March 31, 2024. GRI SRS 414­1: New suppliers screened for social aspects The risk categories considered correspond to the requirements of the German Supply Chain Act and include child labor, forced labor, disregard for occu- pational health and safety, denial of freedom of association and the right to collective bargaining, disregard for fair remuneration, discrimination, unlawful acquisition of land, pollution of air, soil and water. In the reporting period 2023/2024, no improvement or preventive measures were agreed with suppliers on the basis of the risk assessment described above (0%). Accordingly, the business relationship was terminated in 0% of cases. In fiscal year 2023/2024, 1,663 new suppliers worldwide were assessed for compliance risks. This corresponds to a percentage of 100%. A special consideration of social aspects as part of our Global Business Partner Management (GBPM) process was initiated and will be implemented for all new suppliers from June 2024. GRI SRS 414­2: Social impacts in the supply chain A human rights risk analysis of suppliers was carried out in fiscal year 2023/2024. The scope of the risk anal- ysis was limited to existing suppliers of NTT DATA Busi- ness Solutions AG and the following other sub sidiaries based in Germany: GMS GmbH, Xego-it and Recruit Company. A total of 1,208 suppliers were included in the risk analysis. Of these, 62 suppliers with a medium or high actual or potential risk were identified and received a questionnaire for further evaluation.

NTT DATA Business Solutions AG NTT DATA Business Solutions AG Sustainability Report 2023/2024 Sustainability Report 2023/2024 Social 50 and Madagascar as part of local and international forest protection initiatives thanks to a donation of almost 50,000 euros. Our sponsoring activities are strongly focused on supporting local sports clubs and amounted to more than EUR 650,000 in the year under review. GRI SRS 201­1: Direct economic value generated and distributed 1 Direct economic value generated Total revenues Economic value distributed for the operation of the business (operating costs) to employees (wages and benefits for employees) to providers of capital (interest) to the state (taxes) to the community (donations) to the community (sponsoring) Economic value retained Total revenues less economic value distributed (consolidated net profit) EUR 1,613,118,000 623,610,431 907,465,000 3,240,000 38,979,000 500,693 652,876 38,670,000 1 A detailed presentation and explanation of this information can be found in the consolidated financial statements and the NTT DATA Business Solutions management report for the 2023/2024 fiscal year. Together for Bethel: a matter close to our hearts with a long tradition NTT DATA Business Solutions has been supporting the v. Bodelschwingh Foundation Bethel, also based in Bielefeld, for almost 25 years. Founded in 1867, Bethel is now one of the largest diaconal institutions in Europe and is committed to help- ing people with disabilities as well as the elderly, sick and disadvantaged. With a broad network of assistance services, clinics, care and educational facilities, Bethel offers comprehensive support in many areas of life. In the 2023/2024 financial year, NTT DATA Business Solutions donated 50,000 euros to Bethel to support projects in the children’s and youth hospice, the children’s center and the clinic for child and adolescent psychiatry. In August 2024, CEO Norbert Rotter visited the three facilities together with Pastor Ulrich Pohl, Chairman of the Board of the v. Bodelschwingh Foundation Bethel, to see how the donation was being used. Thanks to the donation, therapy services can be expanded, a meeting place and retreat for young people can be created and important medical equipment for the treatment of young patients can be purchased. A similar donation to Bethel is also planned for the current financial year in order to continue to make a positive contribution to children and young people in the region. You can help, too! Donate for people with disabilities, Bethel: bethel.de/spenden

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Social 52 A teenager gets pregnant and is desperate. A girl is bullied at school and wants to take her own life. A boy is beaten at home and doesn’t know what to do. Anyone who works at Børns Vilkår’s hotline for children and young people hears heartbreaking stories. But it is even worse for the people helping at the Dan- ish aid organisation to know that they sometimes do not even hear the stories of desperate young people. This is because although the children find the courage to call the hotline, all the lines are busy. More than 700 volunteers work for Børns Vilkår, the hotline is open around the clock, 365 days a year and yet, due to the popularity of the service, there are often more people seeking help than those who can offer it. Closing this gap and improving the quality of consulting at the same time is the mission of Thomas Nørmark, Director Global Head of Innovation at NTT DATA Business Solutions. How technology and social engagement come together It all started with an e-mail in his inbox. Børns Vilkår was desperate about the overloaded hotlines and approached NTT DATA Business Solutions to ask if he and the company could come up with ways in which to help more children with technical support. We are now at the point where we have collected so much valuable knowledge that we are able to transfer the project to other areas. Thomas Nørmark Director Global Head of Innovation NTT DATA Business Solutions That first e-mail has not only resulted in an extensive corporate social responsibility program, but also in extensive links between the individuals at the two organizations. Many of the employees at NTT DATA Business Solutions in Denmark donate their Christmas gift bonus to Børns Vilkår, or they collect donations by going door to door; and sometimes, when stakehold- ers come to NTT DATA Business Solutions’ office in Copenhagen, they get a tour of the aid organization’s premises – after all, the two companies are only a ten-minute walk from each other. The most important thing for Børns Vilkår, however, is the technical support provided by NTT DATA Business Solutions. “When we launched the project more than five years ago, it was clear to us pretty quickly that we Thomas Nørmark is Director Global Head of Innovation of NTT DATA Business Solutions in Denmark. Nørmark has been working for the company since 2004. He specialises in disruptive technologies such as AI, the Inter- net of Things and Big Data. wanted to maintain the human contact at the core of the hotline,” says principal data scientist Daniel , who joined NTT DATA Business Solutions especially for this project. An artificial voice at the beginning of the con- versation would scare off many children, Daniel said. “We have therefore focused on creating a database of expert knowledge and using machine learning to make this knowledge available to the counsellors during the dialog with the children and young people.”

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Social 54 These regular tests have become more important since Chat GPT and Co have become available. Only a few years ago, language models had to be laboriously programmed in-house. With today’s Large Language Models (LLM), it has become much easier to develop more advanced systems with less effort. What has become easier on the one hand has increased the need for testing on the other. “We always have to make sure that all our requirements are met,” says Daniel. But generative artificial intelligence is changing other things as well. “The new technologies create more opportunities for dynamic behavior,” says Daniel. In the past, counsellors would often have been shown the same information on the respective topics. Most of them already knew some of them by heart and did not read them anymore. “Today, the information offered is much more specific,” says Daniel, “For example, if a pregnant woman is particularly young, different information is provided than for an older adolescent.” AI helps to improve human interaction The quality of the information provided to the counsel- lors and subsequently conveyed to the children and young people has therefore increased steadily. And artificial intelligence has brought another advantage: At the end of each conversation, a form about the course of the conversation used to have to be filled out. This is now also done by AI. In this way, the coun- sellor can move to the next caller more quickly. These improvements will not be the end of the story. “We are currently discussing the implementation of a feedback mechanism that will allow advisors to feed the AI on a daily basis so that it can get better every time,” says Nørmark, who is also tasked with keeping an eye on business. “The cooperation was never designed in a way for us to make greater profits, and yet we are now at the point where we have compiled so much valuable knowledge that we are able to transfer the project to other areas.” These include the financial sector, wholesalers, practi- cally everywhere there are customer service hotlines where employees need support with tailor-made content, says Nørmark. And: “We are currently in the process of packaging this experience into a concept so that we can introduce it to our core industries, especially wherever our customers themselves are in contact with customers.” It helped a lot, Nørmark continues, that the coopera- tion with Børns Vilkår focused on ethical issues from the very beginning. “The European Union’s Artificial Intelligence Act and many other moral and legal requirements that have arisen in the recent past did not even exist when the project was launched,” says Nørmark, “but because we thought about them so early, we are now at the forefront of these issues.” Together with the recent revolutions in generative arti- ficial intelligence, a window of opportunity for business has now opened up that would not have existed a year or two ago, says Nørmark. And whatabout the children’s hotline at Børns Vilkår? Perhaps artificial voices will employed soon after all. At least partially. Young people in particular have become accustomed to acquiring assistance from artificial intelligence, says ethicist and data specialist Daniel. “We are currently thinking about how we can extend this change in acceptance to the hotline.” In any event, he will continue to work to ensure that even more children receive even better support. Daniel is highly motivated. “This is the most fulfilling professional journey I have ever taken.” Børns Vilkår is a Danish NGO that has set itself the task of improving the conditions, educational and development opportunities of children and young people in Denmark. Central to Børns Vilkår is counselling, which also includes a telephone hotline. It has been in existence since 1987 and is the largest counselling centre for children and young people in Denmark. Around 60,000 conversations are held with children and young people every year.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Governance 56 Ethics & Compliance GRI SRS 102-16: Values GSC 19: Political influence GRI SRS 415-1: Donations to political parties GSC 20: Conduct that complies with the law and policy GRI SRS 205-1: Operations assessed for risks related to corruption GRI SRS 205-3: Incidents of corruption GRI SRS 419-1: Non-compliance with laws and regulations 56 56 57 57 58 58 58 The values of NTT DATA Business Solutions are docu- mented in its “People Values”. These are eight values that set out the corporate culture and cooperation within the organization in more detail. Once a year, “Values Week” takes place across NTT DATA Business Solutions and the entire NTT DATA Group. Under a different motto each year, this dialog format involves an open exchange about the Group’s guiding principles and a discussion of how they influ- ence and support day-to-day work. In addition, further activities to strengthen the shared corporate values take place on a quarterly basis. Supplementary to the People Values, principles and standards of conduct are set out in our company’s Code of Conduct. The Code of Conduct sets out glob- ally binding standards and rules of conduct to ensure legally and ethically correct behavior and to prevent situations that could call into question the lawfulness and integrity of the company. Values and corporate principles Ethical and legally impeccable conduct, as well as integrity are the foundation for our successful business activities and the trust of our shareholders and stake- holders. With this mindset and the corporate values that we live by, we also create a trustworthy and sustainable working environment for our employees, which is characterized by a high level of respect for their rights and the existing rules. In January 2024, NTT DATA Business Solutions signed up to the UN Global Compact. This membership underlines our commitment to fulfilling fundamental responsibilities in the areas of human rights, envi- ronmental rights, labor, and anti-corruption, and to integrate them into our daily activities. Political influence GRI SRS 102­16: Values The values, principles, standards and norms of behavior of NTT DATA Business Solutions are in line with its corporate mission statement “We Transform. SAP® Solutions into Value” and the three overarching, global guiding principles of the NTT DATA Group: Clients First, Foresight and Teamwork. NTT DATA Business Solutions is subject to a large number of legal regulations in the countries and com- munities in which the company operates. Of particular importance to our business activities are laws that have a significant IT connection. At EU level, for example, these include the General Data Protection Regulation and the Whistleblower Protection Directive. In Germany, the company has dealt intensively with the Supply Chain Due Diligence Act in particular.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Governance 58 systems and tools to support compliance processes and raise awareness of compliance issues. GRI SRS­205­1: Operations assessed for risks related to corruption For fiscal year 2023/2024, a specific objective for the further development of the risk and compliance man- agement system was to support the risk management process in the supply chain by introducing an IT tool. The planned tool was introduced and is expected to be fully operational by the end of fiscal year 2024/2025. The basis for compliant conduct is the awareness and empowerment of employees with regard to compliance issues. Therefore, they are trained for the first time upon hiring and then regularly on a recurring basis. Participation in training courses is recorded and moni- tored centrally. The target distribution rate of 100% and the participation rate of 80% were achieved in the reporting year. Violations of rules can be reported through the company’s whistleblower system, from where they are then followed up according to a defined procedure. Relevant compliance-related risks for the company include data protection violations, data loss, corruption and bribery, violations of antitrust and competition laws, violations of labor laws and violations of intellec- tual property rights. The frequency and scope of the audit for the existence of corruption risks follows a risk-oriented approach and is carried out by the Internal Audit department in collaboration with the global Legal, Risk and Compli- ance team at NTT DATA Business Solutions. In fiscal year 2023/2024, seven companies were audited. This corresponds to a percentage of 10.14% GRI SRS­205­3: Incidents of corruption There are no confirmed incidents of corruption for the reporting period 2023/2024. GRI SRS­419­1: Non­compliance with laws and regulations In the reporting year, no cases of non-compliance with laws and regulations were identified that resulted in significant fines or non-monetary sanctions as defined by the GRI indicator.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Governance 60 within our group of companies is accountable for their respective subsidiary in the event of violations. especially in the IT sector. From this perspective, the overall risk of emergencies and crises has also increased. IT security and cybersecurity IT systems and infrastructures are inherently vulnerable to attack. This can pose a threat to the confidentiality, integrity and availability of data at NTT DATA Business Solutions. In addition to the risk of manipulation or loss of company information and the possible destruction of customer data stored in data centers, the company is exposed to the risk of sabotage or blackmail. Every potential threat is a risk for NTT DATA Business Solu- tions. The risk in the supply chain has also increased. An interruption can lead to serious business losses, The company uses an IT security system and specific risk management to manage potential risks according to the three lines of defense model and to minimize the probability of damage and resulting consequences. As part of the strategic realignment in the area of infor- mation security at NTT DATA Business Solutions, the role of global Chief Information Security Officer (CISO) was newly filled in fiscal year 2023/2024. The team structure was also adjusted to achieve better coopera- tion within the entire company. The establishment of a comprehensive CISO organization is to be completed by the end of the 2025/2026 financial year. Another important goal concerns the upgrading of standards, such as ISO 27001, as part of a holistic and global Information Security Management System (ISMS). To support the achievement of goals and to cover all IT and information security requirements for NTT DATA Business Solutions, a global information security program was launched in the year under review. The program’s four projects address the following key topics: • Improving and strengthening collaboration in the global team with clear roles and responsibilities in the area of information security • Standardization and optimization of crisis manage- ment, in particular with a view to reducing the response and damage limitation time in the event of a cybersecurity crisis • Establishment of a monitoring process to take account of relevant changes to cybersecurity requirements in internal standards and guidelines • Further development of the IT security strategy and risk management for a holistic approach to cybersecurity.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Governance 62 The sustainability of the company’s own data centers is a key focus in the area of managed cloud services. The data centers in Germany have been supplied with 100% renewable electricity since 2021 and have energy efficiency values that are well above the industry aver- age. Globally, the proportion of renewable electricity in the data centers we use was 49% in fiscal year 2023/2024. When managing customers’ IT landscapes, the company taps into existing efficiency potential, for example through automation, storage space optimiza- tion or the optimization of operating and downtimes. We are also striving to reduce emissions caused by business trips due to the need for on-site customer service. G4­FS11: Percentage of financial investments subject to positive or negative environmental or social screening NTT DATA Business Solutions invests primarily in the successful expansion of its business, for example through co-innovation projects, product development, company acquisitions or equity investments. Financial investments in the strict sense play a subordinate role in the company, so no further information is provided here. To review our statement on the screening of invest- ments within the context of company acquisitions, see also screened for human rights aspects, page 48. GRI SRS 412-3: Investment agreements Ethical guidelines for artificial intelligence One focus of our innovation activities is on artificial and generative intelligence and the use of digital avatars that can recognize human emotions and react accord- ingly. The application of these technologies presents a unique opportunity to address ecological and social challenges. However, their use also carries the risk of negative impacts. Especially when AI systems interact with people and interpret their emotions, it is particu- larly important to ensure the protection of personal data and prevent manipulation or discrimination. We have therefore defined a set of specific company guidelines and rules for dealing with artificial intelli- gence. In this way, we ensure that we do not violate legal requirements in the development and application of IT solutions and always act in accordance with the company Code of Conduct. In order to initiate suitable innovation processes for greater sustainability, NTT DATA Business Solutions finds and engages the right partners. In addition to our closest partner SAP, these primarily include Microsoft and Amazon Web Services. Thanks to our long-standing business relationships with these com- panies, we are well informed about the technologies they use and the innovation approaches they pursue, and we have full confidence in their integrity. We also share a community of values with our partners. To ensure the safety of their products and services, our partners publicly commit to strict guidelines and work to specific standards for their own responsible use of technology.

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Governance 64 James Chapman is Unit Director Cloud Infrastructure Services at GISA GmbH. He is responsible for the company’s entire data center, from the emergency power generator to the power connection and air conditioning to the company’s own servers, but also the connection of cloud providers such as Amazon. For the cus- tomers of GISA GmbH, all applications are managed via the data center, regardless of whether the applications run via the GISA data center or via third-party data centers. When it comes to changing things for the better in the long term, a simple method can be applied: Question the status quo and actively initiate change. The data centers of GISA GmbH, a subsidiary of NTT DATA Business Solutions, have had a good experience with this. The consumption of electricity by the data centers near Halle and Leipzig has been increasing for years. In the interim, a transition to more efficient electricity use has been achieved. “I am very happy that we have succeeded in creating awareness among our staff to install, use and program technology and software in such a way that power con- sumption is as low as possible,” says James Chapman, Unit Director Cloud Infrastructure Services at GISA. This is important because data centers need a lot of electricity. To be more precise, they even need twice as much electricity. On the one hand, in computing, which happens mainly in the central processing unit or CPU. And this CPU, the core of every computer, gets hot during data processing and must therefore be cooled. This is the second power guzzler. Conversely, this means that if the CPU has less to do, the power consumption is reduced twice – through less computing work and through less provision of cooled air. There was a problem at the beginning of the turna- round towards a corporate culture of energy saving, you could also call it a culture of thinking outside the box. To enable servers to communicate securely with each other, the data is encrypted before it is sent and decrypted again at its destination. The German Federal Office for Information Security or BSI, sets the mini- mum standard for encryption technology. To make data transmission more secure, the BSI has raised the standard. The previous 2048-bit keys have been replaced by 4096-bit keys. This has consequences because encryption and decryption very frequently push up the CPU load. This is because data is sent back and forth between practi- cally all the time. And since the safety standard has been doubled, the computing effort has also doubled – which has significantly increased power consumption. I am very happy that we have succeeded in creating awareness among our staff to install, use and program technology and software in such a way that power consumption is as low as possible. James Chapman Unit Director Cloud Infrastructure Services GISA GmbH

NTT DATA Business Solutions AG Sustainability Report 2023/2024 Governance 66 the winter. This coming winter, the warm exhaust air from the data center will be used for heating. The data center system expert came up with this idea. Our customers themselves now advertise that they are working with a green data center. James Chapman Unit Director Cloud Infrastructure Services GISA GmbH The list of positive ideas for implementation is long. Three other examples: The lighting in the data center was equipped with motion detectors; the data center’s uninterruptible power supply, which continues to sup- ply the data center with power in the event of a power outage and protects the sensitive IT technology from faults in the power grid, has been replaced by high- er-quality part-load optimized systems, which are more expensive to purchase but convert electricity more effi- ciently; and when it comes to programming, more attention has been paid to ensuring that the software requires as little computing power as possible. “Apollo 11 flew to the moon with a 265k processor,” says Chapman, which is unimaginable today. Chapman believes that high computing and storage capacities have led to a certain carelessness in programming in recent years. But the increased awareness of how high energy consumption is has led to changes hap- pening in this area. Changing awareness not only benefits the environment in the form of low energy consumption and lower elec- tricity costs for the company. “More and more of our customers are asking us to deliver environmentally friendly measures,” says Chapman. Both in public ten- ders and in the private sector, there is a growing desire to work with data centers that have taken up the cause of “reducing electricity consumption”. Chapmann adds: “Our customers themselves now publicise the fact that they are working with a green data center.” And what ideas will Chapman and his team come up with next?That is something he doesn’t yet know, and how could he? “I have a very good team in which we are constantly thinking and exploring.” There is no guarantee that these ideas will become successful projects in the long term. But it is possible to create the framework from which ideas and projects can emerge. This is exactly what happens every day at GISA GmbH’s data center. The project team from left to right: James Chapman, Joachim Dietrich and Marcus Griesing.

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