SAP Customer Experience (CX)

it.sales & service cloud

Business Challenges

  • Fragmented Sales Interactions due to customer information scattered across systems
  • Low sales productivity and high turnover
  • Longer sales cycles due to unreliable configuration, pricing and quoting tools
  • Hard to maintain sustainable growth due to inflexible systems that lack agility
  • Broken, manual service processes resulting in higher cost of service and delayed problem resolution
  • Lack of skills and resources to meet high service volumes and demands
  • Customers expending too much effort to get answers and solve their issues

Key Highlights of the solution

With NTT DATA Business Solutions‘s it.sales &Service  cloud package, you can:

  • Sell Anytime, Anywhere- Have information you need at your fingertips to engage and win
  • Turn Insights Into Action- Gain customer and business insight to make real time decisions
  • Spend More Time Selling- Accelerate Sales productivity by simplifying sales tools, ensuring that data flows between back and front office
  • Know Your Customer - Have 360 Degree view and connect with customers in a personal, relevant way
  • Omni-Channel Engagements: Engage with your customers seamlessly across all channel
  • Deliver Service Excellence: Create service excellence for your customers – with natively intelligent user experiences, efficient training and the power of on demand networks
  • Empower Customers with Quick Resolution: Deliver a self-service experience that provides relevant information from anywhere and automates conversations intelligently at anytime
  • Enable end-to-end interaction to Resolution: Bridge the gap between front office engagements and back office processes

Key Benefits of the solution

  • Improvement in 5% to 8% business conversion
  • Reduce information loss by 15% to 20 %
  • Improvement in customer focus by 20%
  • Improve Sales Representative efficiency by 20 %
  • Up to 20 % improvement in territory covering by field force
  • 5%- 10% Improvement in Customer satisfaction
  • 10% improve arrange First Call Resolution Rate
  • Upto 20% Reduction in the cost of Customer Concern

Three Powerful Variants

Sales Pro
Service Pro
Mix Bag-Sales and Service

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