Drive Customer Engagement

Upgrade your sales and marketing processes for the digital, customer-driven era.

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Customer Engagement: Bring Marketing and Sales Closer Together

In the digital age, customer engagement has taken on a new importance. Close collaboration between sales and marketing is crucial; professionals from both teams should support each other even as they accompany the customer throughout his or her journey. Marketers and salespeople must be able to communicate with interested parties via any channel, providing a consistent, tailored service. They also have to be equipped to answer queries, dispel doubts, and explain why their offering is the perfect fit. When it comes to facing the challenges of modern-day sales, clever tools for marketing automation and analysis as well as campaign management can prove invaluable.

Excellent sales experiences motivate 81% of clients to buy from a vendor again.

NTT DATA Business Solutions: Experts in Sales and Marketing Solutions

Benefit from our vast experience in tried-and-true CRM projects as well as future-oriented SAP C/4HANA (formerly SAP Hybris) transformation projects. With over 100 SAP Hybris implementations across a range of organizations and industries, and over 300 consultants for SAP C/4HANA, we help our customers around the globe achieve sustained business growth with SAP Marketing Cloud and SAP Sales Cloud.

And due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our experts are present in 25 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.

Our Awards

  • SAP Hybris EMEA Service Delivery Partner of the Year 2018
  • SAP Hybris MEE Regional Partner of the Year 2018 (Finalist)
  • Winner of SAP Hybris 2017 Partner of the Year Award
  • Winner of SAP EMEA Award for Partner Excellence 2017 for Customer Engagement
  • Holder of SAP Hybris Gold Partner status
  • SAP Hybris Global General Business Partner of the Year 2016 and Finalist 2018

Are You Facing Business Challenges in Sales and Marketing?

Create awareness, generate leads, and make the most of opportunities

Engage with customers on all channels and allow them to make purchases anywhere, at any time.

Leverage 360° customer insights

Use detailed information on customer behavior to provide a unique sales experience, boosting the chances of a sale and encouraging customer loyalty.

Develop and execute multi-channel campaigns

Create campaigns to reach potential customers across all channels with personalized content to improve success rate.

Boost sales effectiveness

Identify the most profitable leads, and ensure salespeople have the information they need at hand to make convincing sales pitches.

Gain insight into your market using real-time analytics

Access live, reliable data on customer behavior and preferences – whether you are in the office or on the move.

Simplify marketing automation

Save time, money, and effort by automating a range of processes – from creating marketing campaigns to managing leads.

Customer Experience with SAP Sales Cloud

Customer Experience with SAP Marketing Cloud

BEHRINGER GmbH

With the help of the structured customer data from SAP Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.

Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH

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How Our Customers Benefit from Us

Eliminate data silos and fragmented customer information in different systems such as ERP, CRM, and social media.

SAP C/4HANA Effective Sales and Marketing Processes Call for Effective Tools

More Useful Insights into Sales and Marketing

How to Sell More Effectively with SAP Sales Cloud
 
How to Sell More Effectively with SAP Sales Cloud

Find out how you can keep ahead in every step of the buying journey and align your sales processes with customer needs.

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How to Engage the Empowered Customer with SAP Marketing Cloud
 
How to Engage the Empowered Customer with SAP Marketing Cloud

With SAP Marketing Cloud you can identify individual customer needs and automatically create and deliver personalized campaigns.

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How Can SAP C/4HANA Improve Your Sales and Marketing?

Find In-Depth Information on SAP Sales Cloud and SAP Marketing Cloud in Our Buyer’s Guide
 
Find In-Depth Information on SAP Sales Cloud and SAP Marketing Cloud in Our Buyer’s Guide

If you want to learn more about SAP C/4HANA solutions and how they can benefit your company, download the NTT DATA Business Solutions buyer’s guide.

Download now

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