South Western Railway partnered with NTT DATA Business Solutions to deploy HxGN EAM as a single, data-driven platform for managing defects across trains and facilities. By centralising asset data and integrating with passenger-facing systems, the organisation has shifted from reactive maintenance to early intervention delivering measurable improvements in punctuality, reliability and regulatory performance.
The key takeaway for us is what you can do with the data at hand - information you would never have put together before. It allows us to move away from reactive maintenance and be far more efficient and reliable.
As one of the UK’s largest rail networks, South Western Railway relies on timely, accurate asset data to keep trains running safely, reliably and on time. With thousands of assets across rolling stock and facilities, the organisation needed a robust system to manage defects, identify trends and move away from reactive maintenance.
HxGN EAM sits at the heart of South Western Railway’s asset management approach, capturing defects across trains and, increasingly, stations and facilities. Working closely with NTT DATA Business Solutions, the team has not only implemented and extended the system, but also used data and integration to deliver measurable operational improvements.
