How a digital human could change life for patients

Digital humans are opening a new chapter in patient support. Instead of replacing medical expertise, they fill the gaps where healthcare systems are overstretched: guiding patients through daily routines, offering reassurance, and making care accessible to those who struggle with technology or mobility. This project shows how human‑centered AI can turn complex treatment steps into simple conversations — and bring comfort, clarity, and confidence back into patients’ lives.

NTT DATA Business Solutions | février 16, 2026 | 7 minutes
human hand is grabbing robotic hand
Digital human showing a women and a man

Some people suffer from severe chronic diseases – but professional care is limited. When digital humans become more than avatars, they can guide and motivate patients and relieve healthcare systems stretched to their limits. A new way to make care more accessible and sustainable.

When technology starts to care

Chronic obstructive pulmonary disease (or COPD) is an incurable disease that slowly takes your breath away – literally. It’s a chronic lung condition that makes it hard to breathe. For people living with COPD, something as simple as walking across a room, climbing stairs, or laughing with a friend can feel like running a marathon.

Why is that? Because the lungs gradually lose their elasticity. The airways become narrow and inflamed. Over time, the sensation of not getting enough air becomes part of everyday life.

COPD patients will eventually die from the disease – if not from something else. Over one-in-three have severe depression. Many suffer from anxiety and fear leaving their homes. They seclude themselves and step back from society. Tragically, for some, the disease ends as they feared: dying alone from suffocation.

Reducing hospital visits and improving quality of life

In response to these challenges, Denmark’s Region of Zealand launched an experiment. Over five years, COPD patients’ breathing data was digitally monitored at home, allowing their individual treatments to be adjusted accordingly. With remarkable results: hospitalization rates dropped by 50%.

Participants reported feeling more confident, more cared for, and more socially active. Seeing their own health condition on-screen and being reminded to do their exercises made a real difference in how they lived.

However, most COPD patients are plus 60 years old and face barriers when it comes to using digital tools or home equipment. This meant that merely one third of the patients were able to participate in the project. That is where the idea of a digital human came in.

A platform that learns like newborns

Seven years ago, NTT DATA Business Solutions started a research project working with robots: the project explored how to mimic human behavior in technology. Back then, Artificial Intelligence (AI) was at a very early stage, it had just started to be able to understand human language and to respond in the same way. But things have moved rapidly since then. As Thomas Nørmark, Global Director AI & Innovation at NTT DATA Business Solutions, puts it: “We tried to not only replicate human behavior, but also the human appearance, the look and feel of humans. And this user experience is called digital human technology.“

From this technology, the digital human emerges. And it’s about more than just language. “93% of the emotional communication is nonverbal. It’s not that you’re saying, but how you’re saying it, how you’re communicating,“ explains Thomas Nørmark. NTT DATA Business Solutions’ digital humans were trained to reflect this. The result: a digital newborn that looks and behaves like a human.

The digital newborn comes with no specific skills, like a human baby. With training, it can evolve into a specialized professional ready for implementation in a specific field. Today, NTT DATA Business Solutions’ range of digital humans has receptionists, sales agents, librarians, car dealers, tourist information guides, and also: a digital human hospital assistant.

We tried to not only replicate human behavior, but also the human appearance, the look and feel of humans. And this user experience is called digital human technology.

Thomas Nørmark Global Director AI & Innovation

Digital companion for patients

When the Region of Zealand asked NTT DATA Business Solutions to support their COPD patients, Rasmus Gade Ørtoft, Director of UX & Design at NTT DATA Business Solutions, was eager to explore what a digital human could do in such a sensitive context. He saw an opportunity: “We would finally be able to get direct feedback from patients on what it feels like to talk to a robot.”

Together with his team, he set up a workshop and a short testing phase in which patients could interact with a digital human assistant – a stand-alone communication tool that patients could use to support their treatments, in addition to the hospital’s existing monitoring system.

One core goal was to include the two-thirds of COPD patients who had been excluded from the original pilot due to limited digital literacy or physical impairments.

In the workshop and overall survey of patients’ needs, they found out, for example, that it would have helped the patients to receive phone calls from nurses reminding them about their treatment steps. But hospitals don’t have capacity. That led Rasmus Gade Ørtoft and his team to wonder, “How close to that situation can we actually get with this type of technology?“.

The digital human addressed these issues. It was especially helpful for patients who had poor vision or difficulty with motor skills or using touchscreens. It could guide users step by step – even playing a video tutorial when someone asked, “Can you help me connect to Wi-Fi?”

Patients reported that they felt relieved. They preferred using the digital human, as they did not bother asking a device about things they hesitated asking a nurse – out of fear of being a burden. Rasmus found out that patients hold back a lot of questions. The digital human enables digital inclusion and thus means empowerment. Especially for older patients with COPD, this kind of support can be life-changing.

We would finally be able to get direct feedback from patients on what it feels like to talk to a robot.

Rasmus Gade Ørtoft Director of UX & Design, Innovation & Technology at NTT DATA Business Solutions

Why the pilot ended and what comes next for digital human care

Despite its success, the project in Zealand ended due to public funding cuts. This was upsetting, particularly for the patients, but also for the team who worked passionately on the project. But the work is not lost. The insights gained and the technology developed remain valuable and ready to be brought to life again.

Rasmus Gade Ørtoft already envisions new possibilities: He sees great potential in using the digital human to support people during rehabilitation – a phase that often takes place outside of hospitals or rehab facilities. And yet, this is when patients need guidance the most. Regular exercise, timely information, and a sense of connection can make a lot of difference, both physically and mentally.

A digital human could provide exactly that: reminders for exercises, step-by-step video instructions, personalized medication plans, and even simple check-ins that connect patients with their doctors.

What’s more, the potential to monitor patients remotely and track their recovery progress – without requiring them to visit a doctor or nurse – could be a game changer for any health system, too. Having access to real-time data on patients’ conditions and behavior enables more personalized care and could help prevent complications early.

There is clear hope that digital human assistance will soon find a new home in healthcare: to support patients and relieve overburdened medical staff.

AI in Healthcare: More time for people

What digital humans can do in healthcare – and why this is sustainable:

  • Easing the burden on medical staff – less stress at work due to fewer patients.
  • Fewer hospital visits – saving clinical resources.
  • Supporting patients with exercises, medication, and technological and everyday questions – higher quality of life.
  • Promoting digital and therefore societal inclusion – even for elderly patients with no tech skills.

Learn more about our digital human platform PARSONII

PARSONII is our digital human platform, powered by Generative AI, offering advanced interactive capabilities and unlimited knowledge access. The platform allows you to fully customize your digital human to establish genuine connections with your customers, utilizing sophisticated micro-expressions and seamless real-time dialogues.

Learn more

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