SAP Service Cloud

Accelerate service processes and improve resolution times with SAP Service Cloud. Provide your call center specialists’ and service agents access to complete and contextual customer information for a superior customer service experience. Seize opportunities during and after the service experience to drive revenue by engaging customers with products that would fit into the customers’ purchase history. Empower your service agents to deliver the customer experience that your customers deserve while increasing customer service profitability with intelligent tools that help your service agents excel.

Key features:

• Agent desktops with a 360-degree view of customers
• Multilevel, multievent ticketing and case management – provide a seamless service experience by capturing, categorizing and routing service tickets from various channels (email, webforms, calls, social media) into SAP Service Cloud
• Reduce resolution times by leveraging AI-enabled service intelligence
• Leverage powerful reporting and analytics capabilities to track, understand and improve your service operations in real-time
• Improve employee performance and satisfaction with user-friendly tools and contextual support