NTT DATA Business Solutions

SAP Service Cloud

Empower your service agents to deliver an outstanding customer service experience and increase customer loyalty.

SAP Implementation Cloud: Giving you the advantage in all phases of the implementation process. For fast software implementation.

Accelerate service processes and improve resolution times with SAP Service Cloud. Provide your call center specialists’ and service agents access to complete and contextual customer information for a superior customer service experience. Seize opportunities during and after the service experience to drive revenue by engaging customers with products that would fit into the customers’ purchase history. Empower your service agents to deliver the customer experience that your customers deserve while increasing customer service profitability with intelligent tools that help your service agents excel.

Key features:

Agent desktops with a 360-degree view of customers
Multilevel, multievent ticketing and case management – provide a seamless service experience by capturing, categorizing and routing service tickets from various channels (email, webforms, calls, social media) into SAP Service Cloud
Reduce resolution times by leveraging AI-enabled service intelligence
Leverage powerful reporting and analytics capabilities to track, understand and improve your service operations in real-time
Improve employee performance and satisfaction with user-friendly tools and contextual support

GET MORE DETAILS IN OUR SOLUTION BRIEF

More Insights

Solution Design and Requirements Analysis

You need a new solution to support your business, but you do not know how to define or document your vision for the future and requirements.

Application Fit Analysis

You are not sure if a specific SAP Customer Experience solution is the right solution for your company.

SAP Implementation Services

You know that you are interested in a specific product within the SAP Customer Experience Suite, but do not know where to begin or how to succeed with an implementation.

Locate security gaps and close them – with SAP Security Services by itelligence.

Additional Services

You are already running a SAP Customer Experience solution, but feel that there is even more value to be unlocked.

Our CX Team

At NTT DATA Business Solutions, we are a team of passionate and experienced CX consultants. Though our primary focus is on the SAP Customer Experience suite, we are first and foremost CX consultants who believe that customers should be at the centre of any business. We advocate for building customer-centred business processes with the customer journey in mind in order to maximize the value for the customers while reducing inefficiencies for the businesses. Implementing a CX application is a great start towards meeting or even exceeding customer expectations, but this should not be a standalone initiative to place the customer at the centre of your business.

If you are curious about our services, what we have to offer and why us, please check out Your Situation – Our Services.

Blog Series: Customer Experience

Customer Experience

Customer Loyalty: How to Earn Loyalty by Focusing on Customer Experience

Bob Meyer
Sep 26, 2022

Customer Experience

Trends in Experience Management

Jan Ammann
Sep 05, 2022

Customer Experience

Emarsys – Taking the Complexity out of Marketing

Julie Hannerz
Jun 13, 2022

Customer Experience

The Power of Customer Data Platforms

Julie Hannerz
Jun 08, 2022

Customer Experience

Part 2. The end of 3rd party cookies and rise of first party data

Julie Hannerz
Apr 22, 2022

Customer Experience

Part 1. The end of 3rd party cookies and what it means for your marketing endeavours and customer experiences

Julie Hannerz
Apr 22, 2022

Waiting man with mobile phone and backpack on the road.

Business Analytics

Your New Uncomplicated Travel Management with SAP Concur

Jan Ammann
Aug 23, 2020

Customer Experience

How to Master Growing Food Security Challenges

Martijn van Giessel
Aug 15, 2019

Business Analytics

Realizing Artificial Intelligence: Service Robot, Charming Pernille, ‘On Tour’

Thomas Nørmark
Jun 04, 2019

Business Analytics

Omnichannel Marketing with SAP Marketing Cloud

admin
Apr 02, 2019

All Articles

SAP Field Service Management

Boost customer satisfaction by providing your customers with an effortless and proactive service experience with SAP Field Service Management.

SAP Commerce Cloud

Win your customers’ loyalty and drive growth by providing a seamless buying experience powered by SAP Commerce Cloud.

SAP Customer Data Platform

Leverage the benefits of unifying and consolidating all your customer data in one single platform and solidify your position as a truly data-driven business with SAP Customer Data Platform.