NTT DATA Business Solutions
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SAP Service Cloud

Empower your service agents to deliver an outstanding customer service experience and increase customer loyalty.

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SAP Implementation Cloud: Giving you the advantage in all phases of the implementation process. For fast software implementation.

Accelerate service processes and improve resolution times with SAP Service Cloud. Provide your call center specialists’ and service agents access to complete and contextual customer information for a superior customer service experience. Seize opportunities during and after the service experience to drive revenue by engaging customers with products that would fit into the customers’ purchase history. Empower your service agents to deliver the customer experience that your customers deserve while increasing customer service profitability with intelligent tools that help your service agents excel.

 

Key features:

  • Agent desktops with a 360-degree view of customers
  • Multilevel, multievent ticketing and case management – provide a seamless service experience by capturing, categorizing and routing service tickets from various channels (email, webforms, calls, social media) into SAP Service Cloud
  • Reduce resolution times by leveraging AI-enabled service intelligence
  • Leverage powerful reporting and analytics capabilities to track, understand and improve your service operations in real-time
  • Improve employee performance and satisfaction with user-friendly tools and contextual support
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Your Situation - Our Services

We offer a range of services to address and support exactly the situation you are in and where you would like to go:

Our CX Team

At NTT DATA Business Solutions, we are a team of passionate and experienced CX consultants. Though our primary focus is on the SAP Customer Experience suite, we are first and foremost CX consultants who believe that customers should be at the centre of any business. We advocate for building customer-centred business processes with the customer journey in mind in order to maximize the value for the customers while reducing inefficiencies for the businesses. Implementing a CX application is a great start towards meeting or even exceeding customer expectations, but this should not be a standalone initiative to place the customer at the centre of your business.  

If you are curious about our services, what we have to offer and why us, please check out Your Situation – Our Services.   

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Speak to Us Today

Want to know more about our solution? Do not hesitate to contact us. 

Michael Vraa-Jensen

Director, CX LoB

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