NTT DATA Business Solutions
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Qualtrics Experience Management

Embrace the opportunities provided to you by successfully measuring and analyzing customer experiences.

Qualtrics Experience Management
Qualtrics Experience Management

Measure the success of your customer experience initiatives. Collect data based on some of the most widely used data metrics and analyse your research at scale to uncover trends in both quantitative and qualitative data by leveraging the capabilities of the intuitive Qualtrics Experience Management platform. Integrate all elements of the Qualtrics platform within your system landscape and fully benefit from the insights provided to you via data metrics such as:

· Customer Effort Score (CES) measures how difficult or easy it is for your customers to complete an action (e.g. applying for an insurance policy online).

· Net Promoter Score (NPS): Customers are asked usually on a scale of 1-10, how likely they are to recommend the product/company to a friend.

· Customer Satisfaction Score (CSAT): measures how satisfied customers are with specific aspects of a product or service.

· Time to Resolution (TTR) is the average length of time it takes to resolve a service issue.

More Insights

Deliver World-Class Personalized Experiences to Customers with SAP Customer Data Cloud and Qualtrics
Watch on Deliver World-Class Personalized Experiences to Customers with SAP Customer Data Cloud and Qualtrics

Your Situation - Our Services

We offer a range of services to address and support exactly the situation you are in and where you would like to go:

Our CX Team

At NTT DATA Business Solutions, we are a team of passionate and experienced CX consultants. Though our primary focus is on the SAP Customer Experience suite, we are first and foremost CX consultants who believe that customers should be at the centre of any business. We advocate for building customer-centred business processes with the customer journey in mind in order to maximize the value for the customers while reducing inefficiencies for the businesses. Implementing a CX application is a great start towards meeting or even exceeding customer expectations, but this should not be a standalone initiative to place the customer at the centre of your business.  

If you are curious about our services, what we have to offer and why us, please check out Your Situation – Our Services.   

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Michael Vraa-Jensen

Michael Vraa-Jensen

Director, CX LoB