Qualtrics Experience Management

Measure the success of your customer experience initiatives. Collect data based on some of the most widely used data metrics and analyse your research at scale to uncover trends in both quantitative and qualitative data by leveraging the capabilities of the intuitive Qualtrics Experience Management platform. Integrate all elements of the Qualtrics platform within your system landscape and fully benefit from the insights provided to you via data metrics such as:

· Customer Effort Score (CES) measures how difficult or easy it is for your customers to complete an action (e.g. applying for an insurance policy online).

· Net Promoter Score (NPS): Customers are asked usually on a scale of 1-10, how likely they are to recommend the product/company to a friend.

· Customer Satisfaction Score (CSAT): measures how satisfied customers are with specific aspects of a product or service.

· Time to Resolution (TTR) is the average length of time it takes to resolve a service issue.