Mrs. Kern, the top five criteria for successful collaboration with an MSP from the point of view of the respondents are: local contact person, good internal IT organization, suitable SLA and communication in German, and customer orientation. Is that also your experience?
Yvonne Kern:A well-established internal IT organization is important for every company. If this is currently missing, a Managed Services Provider (MSP) can close this gap or help to close it so that the IT runs smoothly. Of course, it is important to keep in mind that the demands placed on IT have grown in recent years. In the past, the standard in companies was «keep the lights on»; today, the IT department should act as a business enabler that generates added value for the business. The IT organization does not necessarily have to be large if it has an MSP at its side. However, such a partnership requires an efficient organization and cooperation at eye level.