Contact
NTT DATA Business Solutions

Innovation & Technology Services

Turn rough ideas into tangible outcomes: With us by your side as an innovation and technology partner, your business is empowered to rapidly innovate in the way that suits it best.

An abstract image showcasing a network visualization with multiple connection points.
Innovation Is not a Choice – NTT DATA Business Solutions
Watch on

We Make Digital Real

At the Global Innovation Team, we’re passionate about empowering our customers to think afresh and step out of their comfort zone. We do this because we understand that innovation is not a choice.

How do we achieve this goal? We do it by making digital easy, practical and manageable for all businesses – no matter their level of digital maturity. We take cutting-edge technologies such as (generative) AI, IoT, digital humans, and cloud platforms, and maximize their benefits using our industry and SAP expertise.

What’s more, we do this in a way that allows you to scale and integrate novel technologies with existing technologies and platforms at any time. In short, we make digital real.

Our Areas of Innovation Expertise

Thinking woman head with graphics visualizing AI.

AI & Generative AI

AI transforms industries through intelligent problem-solving, pattern recognition, and decision-making. Within this broader AI realm, generative AI fuels innovation by improving efficiency and enhancing customer personalization. Our AI solutions help clients uncover use cases, build maturity, solve business challenges and succeed using the power of AI and next-gen technologies.
Woman looking at ther smartphone that shows a digital human.

Digital Humans

Digital humans represent a pioneering approach to customer service. Available 24/7 and in multiple places simultaneously, these extraordinary digital employees - sophisticated chatbots with a human-like appearance - provide a consistently personalized, context-based service. At NTT DATA Business Solutions, we understand how to develop a digital human persona that adds value to your business. Click to learn more about the it.human platform, our digital human solution.
Young girl with VR glasses in the metaverse.

Metaverse

Step into the metaverse, a new frontier of digital innovation that's reshaping the way businesses engage and interact. By bridging the virtual and physical realms, the metaverse offers unprecedented opportunities for collaboration and tailor-made customer experience. We've compiled 7 simple steps to get you started on your journey. Download the free infographic to find out more.
Wind turbine in a green environment.

Sustainability

We reconcile sustainability goals with commercial value creation through the expert integration of sustainability and business strategies, using data and technology to drive sustainability gains that benefit the bottom line, top line and compliance & risk management. We also help our clients to document, report and share sustainability data with the goal of driving value creation. Click to learn more about our offerings in this vital field.
Cloud in the sky visualizing cloud computing.

Cloud Platforms

As a long-standing SAP Platinum Partner with over three decades of experience in digital, we offer comprehensive expertise in SAP BTP and a deep understanding of all SAP products and services. We collaborate with industry leaders such as Microsoft and Amazon Web Services to design optimal cloud-based and hybrid system architectures for our customers.

City with paved roads.

Connected Ecosystems & IoT

Connected ecosystems seek to simplify and enhance our interactions with technology by enabling seamless connectivity and data sharing as well as integration and collaboration between a multitude of devices and services. By helping businesses to become more intelligent and better connected, we also improve overall process efficiency.

Our Innovation Services

Co-Innovation Services

  • Co-Innovation workshop: from idea to development

Strategy & Design

  • Opportunity assessment
  • Business prioritization
  • Operating model design

Implementation

  • Implementation
  • Security services
  • Training & Enablement

Operation & Optimization

  • Support & Maintenance – operate, connect, manage & support
  • Optimization services – ecosystem lifecycle management

Our Innovation Track Record

70 +
Innovation cases across various industries
600 +
Employees working with AI, IoT, Robotics, Blockchain, RPA & more
6 +
Global Innovation Centers

Our Partners

Innovation Insights

CSR & Sustainability
Climate bOWL: Together for the climate

NTT DATA Business Solutions
mar 25, 2024

Innovations
Green Nudging project is now live at Fanø

NTT DATA Business Solutions
mar 18, 2024

Artificial Intelligence
Saving lives with Artificial Intelligence

NTT DATA Business Solutions
feb 12, 2024

Digital Transformation
NTT DATA perspectives from the World Economic Forum 2024

NTT DATA Business Solutions
jan 29, 2024

Vegetables in a fridge.
Innovations
Smart Fridge: How AI Innovation Can Drive Sustainability

NTT DATA Business Solutions
sep 26, 2023

AI capablities SAP Sales and Service Cloud can elevate your CX solutions
Artificial Intelligence
15 AI capabilities of SAP Sales and Service Cloud

Julie Hannerz
sep 20, 2023

Artificial Intelligence
The Impact of Increasing Self-Service Solutions: Creating Seamless Customer Experiences with Digital Humans

Tina Dyhr Dupont
sep 18, 2023

Improve your customer service by using digital humans and Conversational AI
Artificial Intelligence
The Fascinating Intersection of Human Emotions, Hormones, and Digital Humans

Tina Dyhr Dupont
jul 06, 2023

Our Innovation Success Stories

Børns Vilkår wanted to reduce the number of unanswered calls on their helpline with the help of an AI chat support tool
Børns Vilkår

Every year, more and more inquiries are made by children to the helpline BørneTelefonen, and Børns Vilkår wanted to reduce the number of unanswered calls. In 2019, after a joint workshop, Børns Vilkår and NTT DATA found that an AI solution could help reduce the number of unanswered inquiries to...
Vetter Pharma-Fertigung

With the integration of Machine Learning into the purchasing process, Vetter Pharma-Fertigung GmbH & Co. KG was able to increase data quality as well as process efficiency enormously.
We helped Krifa digitalize their reception
Krifa – it.human

Through unique, cutting-edge technology we were able to transform Krifa’s reception needs into a highly individualized digital receptionist able to provide efficient and engaging reception service
it.human at Vejle Municipality
Vejle Municipality

Vejle Municipality municipality wanted to do something extra for their large-scale Tour de France 2022 event when stage 3 of the prestigious race starts out in Vejle, so they onboarded a digital human, Victoria.
AI Innovation House – it.human

As a self-declared innovation playground for digitalization and artificial intelligence, AI Innovation House prides itself on also walking the walk.
DMG MORI Global One

Read more about how DMG MORI automated its repetitive processes with bots, developed by NTT DATA Business Solutions and now profits from cost savings and less workload.
Digital Receptionist at Krifa HQ | it.human platform
Watch on Digital Receptionist at Krifa HQ | it.human platform

How a Digital Receptionist is Boosting Colleagues' Job Satisfaction

For Danish unemployment insurance fund Krifa, the transition to a fully digital HQ reception desk was a key part of its wider digital transformation. Digitalizing the reception desk freed up former reception staff to utilize their customer service experience in new roles, creating value for members and customers. We leveraged the power of our it.human platform to convert Krifa’s requirements into an engaging digital receptionist designed for efficient and charming service.

Here, Shahab Milani, Head of Sales and Department at Krifa, describes the transformation process.

Personalized Education with the AI Learning Helper
Watch on Personalized Education with the AI Learning Helper

Winner of the SAP Innovation Award: Our AI Learning Helper

AI technology such as digital avatars can support children and teachers as part of personalized education solutions. In this example, our AI Learning Helper helps children to become confident readers. The teaching engine helps pupils with vocabularies, pronunciation, and understanding stories, while the digital avatar can ask and answer questions and detect emotions.

The solution equips teachers with a Learning Helper dashboard that provides information about the learning profiles and progress of their students. Watch the video to learn more about this award-winning project.

See our Innovations in Action: Visit a Transformation NOW! Event

Transformation NOW! events invite you to explore the entire universe of NTT Data Business Solutions at conference centers around the globe. Designed for businesses who deal with SAP®, our Transformation NOW! days offer exclusive deep dives and expert views on trends, technologies and solutions. Get inspired, share ideas on tackling digitization and innovation, and lead your business to success through real added value.

Transformation NOW events

Wherever You Stand, Start Today

Whether you’ve a concrete challenge to solve or the seed of an idea to bring to life, we’re here to help you swing into action. Our innovation team will support you to define your individual roadmap to innovation and take your first steps today. Contact our team to find out how we can help.