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Henning Guldbæk, IT & Application Manager, Waoo
Waoo is owned by a number of energy companies that have rolled out fiber to one fourth of all Danish households. The energy companies sell Waoo’s internet, TV and phone services to the end customers via the fiber-connections.
Waoo Uses Data Sources to Reduce Time-to-Market
Do the customers adopt new features? Do we have enough Netflix capacity? What effect does a certain service window have and when is it most appropriately scheduled? How is the quality of the delivery at the end customer?
Waoo gathers data from all of their over 100,000 tv-set-top-boxes and analyzes this data every five minutes. The analysis is used by the product managers, system architects, analysts, operational surveillants and change managers. The amount of data is processed both automatically and manually, and the QlikView architecture at Waoo contains more than half a terabyte of data.
The new Qlik based BI solution creates transparency for everyone involved. Both management and consultants can follow the numbers. These numbers create the foundation for conversations on management meetings and between management and employees.
It could have been a challenge to the project, building on the latest version of SAP BusinessObjects. At the project start-up, hardly any Danish company had tried the new version. But NTT DATA Business Solutions had solid experience and best practices in place, and it never became a problem.
Krak is a Nordic tech company helping small and medium-sized companies with digital marketing. Krak is also a search engine for information on private persons.