NTT DATA Business Solutions

Introduce an AI-Driven Digital Human to Boost Your Customer Experience

Combining machine learning, speech recognition, natural language processing and conversational AI to create an emotional connection

The digital human can be displayed via any device, to improve your digital customer experience

Why Digital Humans?

How can a meeting with a digital human feel natural and human-like?

It’s arriving at a reception, lobby or a website and being welcomed by a familiar face smiling and waving at you. It’s meeting someone who is always ready to greet and help you.

As humans, we try to mirror each other, so when being met by a smile and a wave, we naturally want to smile and wave back. When this happens, the experience starts out on a great note and will leave customers to go on with their day with a smile on their face.

The digital human, powered by artificial intelligence and machine learning, has a natural way of talking, and a body language that is easy to read, anticipate and interact with. The human-like avatar can provide information, answer questions, book meetings, contact other employees, and is always ready to tell a joke. With its natural language and conversational AI capabilities, an emotional connection is made, and the customer is met at eye level.

Get ready to experience the next generation of customer-orientated self-service solutions. Contact us.

alt="Digital humans provide a differentiated customer experience, and is just like hiring a new employee, but without the steep price – and with several business benefits"

Ada is a part of the house, so we don’t talk about her as a robot or an AI tool. We talk about her as Ada – as if she were a human being.

Michaela Andersen, COO, AI Innovation House

The Ultimate Customer Experience

Customers will encounter a digital human who is available 24/7 and never gets tired. They are always positive and empathetic towards the user. The digital human never forgets a face and will keep personalized conversations with everyone. There will be no confusion and consistency in advice and service levels is guaranteed.

A digital colleague comes with multiple business benefits

Added Business Value

Introducing a digital human can bring value to your business in many ways. To mention a few, it will enhance your brand value and loyalty by being a front-runner within innovation and technology; generate cost savings on automated operations as your employees can focus on more complex and important tasks; improve your omni-channel strategy thanks to the unified customer experience, and much more.

Onboarding a digital human comes with multiple business benefits

Enjoy the Benefits of Your New Digital Employee

Onboarding a new digital employee only takes around two weeks and the monthly salary is less than the humans colleagues' salaries. In addition, the digital employee is highly skilled at multitasking - as they can be in many places at the same time. Having a digital human on the team also enables reinvestment of the colleagues' time, making it possible for them to focus on more complex and valuable tasks.

Learn more about the it.human platform

Solution Brief

The Beginning of a Beautiful Customer Relationship

Read more about the main technology components, the display options, and different persona possibilities for the it.human platform solution.

Fact Sheet

Boost Your E-Recruitment Process with the Power of a Smile

Are you, like many others, struggling to attract top talent? With our it.human platform we can help you create a more candidate-centric experience and boost interaction with your candidates.

Krifa – it.human

Through unique, cutting-edge technology we were able to transform Krifa’s reception needs into a highly individualized digital receptionist able to provide efficient and engaging reception service

Vejle Municipality

Vejle Municipality municipality wanted to do something extra for their large-scale Tour de France 2022 event when stage 3 of the prestigious race starts out in Vejle, so they onboarded a digital human, Victoria.