Field service management - how to seamlessly integrate resource planning and technical service
Product returns, complaint processing, repairs in the workshop and onsite maintenance require effective service management across multiple channels. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. However, it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand. So how do you deliver service on demand?
NTT DATA Business Solutions supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined workflow from accepting return requests to processing them. With SAP Service Cloud, your dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile service app.
All of this is part of an entire suite of solutions called SAP C/4HANA that lets you create a customer experience fit for the digital age.
And with tools from the NTT DATA Business Solutions own Coresystems, your dispatchers can even plan your technicians in real-time.
As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail of SAP C/4HANA. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?
With NTT DATA Business Solutions as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.
NTT DATA Business Solutions has developed a wide range of solutions to enhance and expand you IT landscape and customer service processes.
Our AddOns are designed to strengthen your digital service processes and drive customer loyalty by empowering customers and contributing to improved customer relationships. Moreover, our solutions utilize innovative interfaces that allow for the latest AI based, humanized customer interactions for a memorable customer experience.
Visit our AddStore to learn more about our customer service AddOns and what we can do for your customer service processes.
The retail giant expects further growth within e-commerce in the future, as more online search- and buying options find their way into the shops via smartphones and tablets. That is why it was widely agreed that the employees in the call centre needed the very best interface to the SAP…
Learn how SAP Service Cloud, automation, and self-service options can boost customer satisfaction – in this NTT DATA Business Solutions solution brief.
Jan Ammann | nov 16, 2020
Thomas Nørmark | jun 04, 2019
Have you got questions about customer service? Would you like more detailed advice from our experts or book a customer service workshop? Simply contact us and we will be happy to help.
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