mobilcom-debitel

Why we've chosen NTT DATA Business Solutions:

Investment security due to employee competence
Good work relationship between key users of the company and NTT DATA Business Solutions consultants
Comprehensive know-how in the shipping service provider market

Combining the right product with the right customer at the right moment in the shipping process, that’s just what itelligence* it.x-products can do.

Mike Mählmann, Process Coordinator, mobilcom-debitel GmbH

mobilcom-debitel is one of the largest mobile phone service providers and digital life style retailers in Germany. mobilcom-debitel Logistik GmbH is a subsidiary of the freenet Group and is an internal service provider for the group.

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Challenges

Large clientele derived from many source systems
High shipping volumes
Huge variability in transport service providers
Customer satisfaction obtainable only with optimal logistics

Benefits

SAP integration of CEP service providers
Simplified transactions with CEP service providers through fully automated electronic data exchange
Transparent representation of the shipping process in the ERP system, as well as optional delivery tracking for the client
Monitoring and checking of transport service providers in SAP

Solutions

it.x-press
it.x-pack
it.x-scale

mobilcom-debitel GmbH, Büdelsdorf, Germany

Need to save time and money on your shipping process? It’s easy with it.x-press

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About the Project

mobilcom-debitel GmbH places great emphasis on permanently optimizing its process of value creation. To make this possible in the area of shipping, the existing IT solution has been replaced with the it.x-products developed by NTT DATA Business Solutions. Linda Behrens explains, “The variety of products has increased enormously. Now, we carry 5,000 to 10,000 items.“

Moreover mobilcom-debitel Logistik GmbH managed to increase its operational efficiency significantly by introducing two additional it.x-products. Along with it.x-press, it.x-pack has been introduced as a packing desk solution for better presentation of the packaging dialog. This made the system simpler to use and more efficient.

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