Odvětví: Retail
Kategorie: Application Management Services

Driving Operational Excellence with SAP Application Management Services

Since partnering with NTT DATA Business Solutions, Marston’s now have access to comprehensive SAP AMS Support Services. The SAP S/4HANA conversion project marked the beginning of Marston's journey to RISE with SAP, underpinned by a robust OCM plan.

SAP AMS Support Service at Marston's

The value added by NTT DATA Business Solutions’ AMS team is invaluable to Marston’s, knowing that we have a large team of knowledgeable consultants ready to jump into action.

Adam Tedstone Head of SAP Systems and Projects, Marston’s PLC

Business Need

  • Inhouse SAP team struggling to keep pace with the demands of the business
  • Requirement to operate SAP landscape efficiently and to deliver change to support the business strategy
  • The need for specialist skills to support and maintain SAP solutions

Solution

  • SAP AMS from NTT DATA Business Solutions
  • SAP S/4HANA
  • SAP BW/4HANA
  • SAP BTP Data Intelligence

Benefits

  • The AMS team’s extensive knowledge and experience provides a reliable foundation for the ongoing smooth operation of the business
  • IT Resource challenges suppressed
  • The SAP Support Model provides the required flexibility to meet business requirements including 24/7 monitoring
  • A collaborative SAP Support Model aligned to a programme of continuous business improvement

 

Client profile

  • Marston’s is a leading pub operator with an estate of c.1,370 pubs nationally, comprising managed, partnership (‘franchised’) and tenanted and leased pubs.
  • Marston’s employs c.10,000 people

Why NTT DATA Business Solutions

  • A trusted partner within Marston’s due to a positive track record from previous engagements within the company
  • NTT DATA Business Solutions have UK based specialists who can work closely with the business to act as an extension of the team
  • The Engage customer success model provides a framework founded on delivering long-term partnerships, sustainable transformation and customer value

Introduction

Marston’s is a British pub and hotel operator. Founded by John Marston in 1834 it was known as Wolverhampton & Dudley Breweries plc until changing its name to Marston’s in 2007. Marston’s disposed of its brewing operations in 2020, selling the assets to a newly formed joint venture with the Carlsberg Group to create the Carlsberg Marston’s Brewing Company (CMBC), in which Marston’s holds a 40% share.

However, the joint venture with Carlsberg has changed the business dynamic and Marston’s now focus on being a pub retailing business. The Marston’s managed estate portfolio includes traditional locals, family pub restaurants and fashionable town centre bars.

Business Need

Marston’s initially engaged with NTT DATA Business Solutions to deliver an SAP S/4HANA conversion project for the organisation. The process started with NTT DATA bringing their food & beverage industry expertise to the specific context of Marston’s, supplemented by their outside perspective and many years’ experience of moving customers successfully to S/4HANA, to establish a plan and roadmap. Having built credibility in this ERP project phase Marston’s engaged further with NTT DATA Business Solutions with regards to managing their SAP landscape to support their business transformation.

Driven by the challenge to safeguard their SAP landscape while also bringing business innovation forward, the requirement for a strategic partnership with a trusted SAP partner was vital for Marston’s continued growth. With a diverse portfolio of brands and operations, Marston’s needed an SAP partner who could enhance overall business performance as well as deliver business value from new technologies.

Solution

NTT DATA Business Solutions worked closely with Marston’s and conducted a detailed analysis of their SAP landscape, business processes, and objectives to define the scope and objectives of the AMS implementation. This was achieved in addition to developing a comprehensive strategy that aligned with Marston’s business goals, that incorporated best practices and industry standards.

Since partnering with NTT DATA Business Solutions, Marston’s now have access to AMS Support Services that offer comprehensive application support services delivered by the UK Managed Services team specifically tailored for a range of SAP Systems. These services encompass support for various SAP platforms, including SAP S/4HANA, BW/4HANA, and SAP BTP Data Intelligence, ensuring smooth operation and optimisation of these critical systems.

Outcomes

Adam Tedstone, Head of SAP Systems and Projects said:

“The value added by NTT DATA Business Solutions’ AMS team is invaluable to Marston’s, knowing that we have a large team of knowledgeable consultants ready to jump into action whenever we have an issue, regardless of priority, is a huge benefit for the business and reduces our risk in a great manner.”

Marston’s have also transitioned SAP Analytics Cloud Planning to Business as Usual (BAU) support in AMS. By leveraging SAP Application Management Services from NTT DATA Business Solutions, Marston’s has successfully addressed its SAP management challenges, driving operational excellence, cost savings, and business growth. The strategic partnership with NTT DATA Business Solutions AMS Services has enabled Marston’s to focus on its core business, reducing their operational workload significantly and giving them the freedom to transform their business into an intelligent enterprise!

Reference Slide
Implementing Large-Scale Organisational Change Seamlessly at Marston’s.

The SAP S/4HANA conversion project marked the beginning of Marston's journey to RISE with SAP, underpinned by a robust OCM plan. NTT DATA Business Solutions delivered a comprehensive OCM strategy, 'Set up for Success' Change program, and learning approach.

View the reference slide

The transition to SAP S/4HANA was a resounding success, largely due to the emphasis on Organisational Change Management. This focus dramatically improved our internal processes and enhanced business connectivity. NTT DATA’s expertise ensured a smooth transition and accelerated our business transformation at Marston’s."

Adam Tedstone Head of SAP Systems and Projects, Marston’s PLC

Marston's - Partnering with NTT DATA Business Solutions

Marston's - Partnering with NTT DATA Business Solutions
Watch on Marston's -  Partnering with NTT DATA Business Solutions

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