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Why NTT DATA Business Solutions?
- Proactive SAP Support Services
- Experienced SAP Consultants
- Local Account Management
Smyths Toys is children’s toys and entertainment products retailer with 88 stores throughout Ireland and the UK. NTT DATA Business Solutions has been a partner with Smyths Toys since 2013 after taking responsibility for their SAP Support arrangements. Smyths Toys introduced an IT transformation programme to align operational efficiency with SAP innovation. The project was founded on improving business efficiency by reviewing and simplifying existing processes.
Challenges and Benefits
Supporting Growth
- Smyths Toys required an IT platform capable of scaling with the demands of the business
- They required an SAP Support Partner who could provide the right mix of operational efficiency and IT innovation during this period of change
Objectives
- Introduce improvements to SAP User Experience and simplify processes for warehouse operatives
- Ensure accurate pricing on individual products throughout channels
- Introduce warehouse replenishment, accurate stock information in stores and warehouse stock balancing
- Enhance Click & Collect
Solution
- Key SAP projects completed included improvements to SAP usability with SAP Fiori apps plus development projects including Price Ticketing, Stock Maintenance and the Automatic Warehouse Replenishment (AWS) Solution

NTT DATA Business Solutions has been a partner with Smyths Toys since 2013 after taking responsibility for their SAP Support arrangements. Rob Wilson, Chief Technology Officer, Smyths Toys commented “The transition to NTT DATA Business Solutions was smooth with no disruption to business continuity. Since then, we have benefited immensely from NTT DATA Business Solutions’ proactive SAP support services, their recommendations and local account management, which has resulted in a very successful partnership.”