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Why we've chosen NTT DATA Business Solutions:
- Successful collaboration implementing the it.wood SAP ERP industry solution
Bernd-Theo Niehoff, Managing Partner, Niehoff Sitzmöbel GmbH
Niehoff Sitzmöbel offers its customers a wide array of dining room furniture.
Whether looking for something modern, classic or romantic, customers assemble their own collection with the support of a sales representative. Employees invest considerable time into thoroughly assembling customer-specific documents and information to meet our high quality standards for customer support.
Challenges and Benefits
- Implementing a modern document management system
- Mobile access to up-to-date information
- Modern user interface
- Save time when preparing and conducting customer meetings
- Integrated role concept
- Access to SAP reports
- it.mobile SalesKit App
it.mobile SalesKit App – as comfortable and elegant as the furniture from Niehoff
About the Project
When Niehoff Sitzmöbel decided to use tablets and the it.mobile SalesKit app, its goal was to establish a structured document management system, but at the same time take full advantage of the opportunities provided to the sales team by mobile devices. These are two investments that underline the company’s forward-looking mentality.
The it.mobile SalesKit app from NTT DATA Business Solutions AG, which had previously introduced a new ERP system at four company locations, provides a modern user interface for structuring and presenting content. The SalesKit app’s integrated role concept also supports structured content management. This means that different groups of people can be assigned different content.
Introducing the it.mobile SalesKit app and its clear, structured processes has significantly reduced how much time is needed for preparing and conducting customer meetings today. The most current versions of documents are always on the tablets thanks to automatic synchronization.
All employees are guaranteed to access the current version. All information can be complemented at any time by your own photos, videos, websites and channels, such as Twitter. The sales department can now access SAP reports for preparing customer visits much more efficiently.
FINK TEC has all their data and information on a central platform. With data integration they can quickly find out who is processing an order, what the delivery deadline is or where the goods are stored. This time-saving system has significantly improved their customer service.
With the NTT DATA Business Solutions solution it.mobile CustomerFocus Pro app, customer data and existing sales processes can be used online as well as offline regardless of location.
To process its customers payments simply and directly from Point-of-Sale, Niehoff is using the it.cash&countersales cashbox solution from NTT DATA Business Solutions.