Indústria: Healthcare and Life Science
Categoria: Enterprise Asset Management, HxGN EAM

A Life Sciences Organisation’s Journey from Maximo to HxGN EAM

A UK-based life sciences organisation facing end-of-support for its IBM Maximo system selected HxGN EAM SaaS, delivered by NTT DATA Business Solutions, to reduce risk while maintaining regulatory compliance.

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Overview

A UK-based life sciences organisation operating in a highly regulated environment undertook a strategic review of its Enterprise Asset Management (EAM) platform. With responsibility for maintaining mission-critical facilities, manufacturing equipment, and calibrated assets, the organisation required an EAM solution capable of supporting compliance, operational resilience, and future growth.

As its existing IBM Maximo system approached end-of-support, the organisation needed to move quickly to reduce risk without compromising regulatory compliance or disrupting day-to-day operations. Following a competitive market evaluation, HxGN EAM, delivered by NTT DATA Business Solutions, was selected as the foundation for its next-generation asset management capability.

 

The Challenge

The organisation faced several critical pressures:

  • A legacy Maximo platform nearing end-of-support, creating operational and compliance risk
  • The need to deploy quickly to meet immovable timelines
  • Regulatory validation requirements, including cGMP, typical of the life sciences sector
  • Demand for a true cloud/SaaS solution, rather than hosted or hybrid alternatives
  • The requirement for native mobile capability, without reliance on third-party tools
  • Integration with existing enterprise systems, particularly SAP
  • A desire for clear, predictable licensing and cost transparency

Beyond technology, the customer also needed a delivery partner with proven credibility in enterprise asset management and life sciences environments.

 

The Requirements

The customer was seeking a solution that could support both regulatory assurance and operational efficiency, including:

  • A validated, cloud-native EAM platform suitable for life sciences operations
  • Native mobile functionality to support technicians working in controlled environments
  • Clear and predictable licensing, enabling confident long-term cost forecasting
  • Strong integration capability with SAP and other enterprise systems
  • A solution that could scale beyond UK operations as the organisation expanded
  • A delivery partner with proven experience in EAM deployments within regulated industries

The Solution

NTT DATA Business Solutions mobilised an experienced delivery team at pace, designing a delivery plan aligned to the customer’s regulatory, operational, and timeline constraints.

The programme will deliver a validated HxGN EAM implementation, covering:

  • Facilities, Manufacturing Assets & Structures
  • Service Requests
  • Planned and Reactive Work Orders
  • Calibration management
  • cGMP-aligned processes
  • Native mobile functionality
  • Secure, structured data migration from the legacy Maximo system

The solution plans to have validation embedded into the delivery approach to support regulatory compliance from day one.

The Predicted Results

  • Successful transition from a legacy Maximo platform to HxGN EAM SaaS
  • A validated, compliant solution fit for regulated life sciences operations
  • Rapid deployment aligned to business-critical timelines
  • Improved user experience and adoption, driven by native mobile capability
  • Predictable licensing and cost clarity, supporting confident future planning
  • A scalable platform ready to support future international expansion

Looking Ahead

With HxGN EAM the organisation is set to have a robust, compliant, and scalable EAM foundation that supports today’s operational needs while enabling future growth across geographies and asset classes.

Why HxGN EAM and NTT DATA Business Solutions?

This programme stood out due to a combination of technology and partnership:

  • True cloud/SaaS architecture, delivering scalability and resilience
  • Predictable, transparent licensing, removing cost uncertainty
  • Deep enterprise asset management expertise, including regulated industries
  • Strong integration capability, particularly with SAP and ERP landscapes
  • A proven ability to execute quickly without compromising quality or compliance
  • A genuine partnership approach focused on long-term value, not just go-live