Industry:
Telecommunications
Category:
Application Management Services, Managed Cloud
Why we've chosen NTT DATA Business Solutions:
- NTT DATA Business Solutions as a flexible business partner
- One-stop consulting, Managed Hosting and Application Management Services
We have relied on itelligence* AG’s services for more than seven years. Continuous cooperation with the same experts is extremely important for us. Our regular contacts know our requirements and our systems, allowing them to respond flexibly to both at all times.
Stefan Beckmann, Head of Information Technology, Gigaset Communications GmbH
Gigaset Communications GmbH is a premium manufacturer of DECT telephones, tablets and smartphones. The European market leader develops and distributes innovative business communication solutions for SMEs. Product tests regularly confirm the high quality of Gigaset‘s products.
Challenges and Benefits
Challenges
- Search for a reliable service partner
- Services to be provided from Germany
- Need for assistance to establish an internal Customer Competence Center
Benefits
- Many years of high service quality thanks to consistent contact persons at NTT DATA Business Solutions
- Transfer of expertise for the internal Customer Competence Center at Gigaset
- Continuous system monitoring ensures compliance
Solutions
- Managed Hosting at NTT DATA Business Solutions‘s Bautzen data center
- Application Management Services performed by SAP experts in Bielefeld
Gigaset Communications GmbH, Düsseldorf, Germany
Long-standing business relationships thanks to high service quality “Made in Germany”
About the Project
Gigaset Communications GmbH was formed as a spinoff from the Siemens Group. After its formation, the company required a service provider for application management and SAP system hosting that could provide dynamic support for its continued development. NTT DATA Business Solutions AG from Bielefeld took on this responsibility in 2008 and has been providing all SAP Managed Services for Gigaset in Germany ever since.
Services Made in Germany
- Managed Hosting
- Application Management Service
- Customer Competence Center
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About NTT DATA Business Solutions
25
countries
30
years of experience
6000
customers worldwide