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Customer Experience

Assisted Sales

Your customer starts buying online and ends up at the store with the consulting of your sellers!

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What is Assisted Sales?

What is Assisted Sales?

Assisted sales projects combine the digital journey with the physical journey in stores, as the customer starts their purchase through the website or app and concludes in the store. The solution allows sellers to have access to the shopping cart and can provide more in-depth information about the products, in addition to being able to offer complementary or higher-ticket products and services, ensuring better results and customer satisfaction.

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Who is Assisted Sales for?

It is for companies that want to integrate the digital and physical experiences of their customers and offer the consulting assistance of their salespeople, who can, with their one-to-one service, increase customer satisfaction and retention, by recommending specific products and services for each consumer and can even perform checkout while interacting with customers. Assisted Sales provides a unique buying experience that, in addition to the aforementioned benefits, also influences the flexibility and improvement of sales, inventory and logistics outflows in the stores.

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Your company and your customers together, across all channels!

The high competitiveness in the retail industry requires constant technological updating from companies.

In the old day, customers came to the store, discussed with the seller the possibilities of acquisition, checked the price and availability of stock of a particular product. Today, in addition to offering the best shopping experience to its customers, it is essential to stand out in the market to offer a proactive and integrated service.

Through multi-service, using the website and mobile, sellers of the ominchannel era can offer more information about each product, which transforms the purchase into a unique and differentiated experience.

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Scenario without Assisted Sales | frustrated customer

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Difficulty finding the product

Lack of relevant information

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Product unavailability in stock

Lack of product stock information

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Lack of product information

Chance to buy the product without knowing how to use it or the need to purchase other peripherals.

Scenario with Assisted Sales | satisfied customer

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Personalized service

Fast purchase, with an agile and efficient system

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Physical-digital integration

Closer to the customer, more product information and customization.

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Product recommendation

Through enriched content, to assist the purchase decision

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Guaranteed customer satisfaction

Right product, at the right time and in the right place

Benefits of Assisted Sales?

For the customer

  • Unique and differentiated shopping experience;
  • Customized, agile service, with tailored service.

For the seller

  • User experience (UX) that benefits the agility and efficiency of the seller;
  • Simple learning curve, without the need for extensive training to master the tool;
  • The seller can count on exclusive resources to identify the right products and offer complementary products (cross selling);
  • Multi-service that allows you to serve multiple customers at the same time.

For the company

  • Flexibility and improvement of sales outflows, inventories and logistics;
  • Sharing opportunities in all sales channels;
  • Customer follow-up in all purchase channels.

Your company and your customers together, across all channels!

With NTT DATA Business Solutions’ assisted sales projects, your customer will start the purchase journey at home, on the website, on the tablet or on the cell phone, being able to check information, see tutorials, answer questions and complete the purchase in the physical store, with the advice of sales team that will be able to assist in the indication of products and services through access to the shared cart.

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Check out the demo we've prepared for you!

With the Assisted Sales solution, your customer’s online and offline journeys are integrated, as it starts on your website or app and is completed in the store with the advisory assistance of your salespeople

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Count on NTT DATA’s expertise in any of your projects!

Digital transformation helps companies reach their full potential – if the underlying technologies work for the people using them! At NTT DATA Business Solutions, we design, implement, manage, and continuously enhance SAP solutions to make them work for companies – and for their people.

With award-winning projects and market-recognized expertise, we want to be your partner on this journey towards digital transformation!

Want to know more? Fill in the form and our experts will contact you!

NTT DATA Business Solutions Brazil
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