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Marcus Faber Kappendrup, Business System Consultant, Nilfisk
Nilfisk, one of the world’s leading manufacturers of professional cleaning equipment, has entered the increasingly lucrative rental market. To leverage the full potential of their rental business, Nilfisk has implemented it.hire&rental from NTT DATA Business Solutions.
Challenges and Benefits
- Meeting the increasing demands for equipment rental
- Reducing the amount of cost-intensive manual work, e.g. invoicing, when managing rental agreements
- Enabling transparency in equipment status throughout the entire rental life cycle
- Automating the tracking and billing of rental processes
- The it.hire&rental solution is an SAP module that enables Nilfisk to grow their rental business and profitability by automating processes and ensuring effective rental management
- Streamlined rental management across different markets
- Growth of rental business to meet increasing customer demands
- Easy-to-understand overview of capacity utilization, price index and availability
- Better customer experience with zero errors
- Improved decision-making thanks to data transparency
The retail giant expects further growth within e-commerce in the future, as more online search- and buying options find their way into the shops via smartphones and tablets. That is why it was widely agreed that the employees in the call centre needed the very best interface to the SAP…