Industry: Metal and Synthetic Materials Processing
Category: Cloud, Sales & Marketing

BEHRINGER

image
Why we’ve chosen NTT DATA Business Solutions:
  • Certified Hybris partner with a focus on medium-sized companies
  • Experienced, global network of experts
  • Impressive presales
  • Professional project methodology
With the help of the structured customer data from the SAP Hybris Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.

Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH

BEHRINGER GmbH is an owner-managed, medium-sized family company with a long tradition. Trustworthy technology and a willingness to
continuously further develop oneself and one‘s processes are the company‘s defi ning features. The BEHRINGER Group is today one of the world‘s
leading suppliers of powerful band and circular saw technology.

Challenges and Benefits

Challenges

  • Demand for system support for the group-wide sales processes
  • Establishment of a shared database for different business divisions
  • Systematically addressing the customers through marketing and sales

Benefits

  • CRM Cloud solution seamlessly integrated into SAP ERP
  • Structured recording of customer demands, and hence systematically addressing the customer
  • 360˚ view of the customer
  • Establishment of the basis for a globally controlled sales process in the entire BEHRINGER Group

Solutions

  • SAP Hybris Cloud for Customer
  • Process analyses and scoping workshops
  • Implementation of a pre-configured HCI interface between SAP ERP and SAP Hybris Cloud for Customer
  • Integration of Microsoft Outlook
 
SuccessStory-Behringer-SAP-Hybris-Cloud-for-Customer-WEB-20170206-DE-EN
 
BEHRINGER, Kirchardt, Germany

Smart customer data centrally organized thanks to SAP Hybris Cloud for Customer

Read Full Story 

About the Project

Digital communication channels create many new contact points with customers. At every point, data is generated, and it must be viewed, collected and regularly updated. In order to collect its customers at every contact point in the future and offer them customized support, BEHRINGER GmbH opted for the modern CRM solution, SAP Hybris Cloud for Customer. The international launch started in 2016 for Germany and the USA. The other national companies will follow.

Similar posts

SAP SuccessFactors at NTT DATA Business Solutions

Implementation of SAP SuccessFactors in 28 countries with more that 10,000 employees in order to introduce group-wide international HR processes. Read more.

ESL

Thanks to SAP S/4HANA Cloud, ESL can now enjoy significantly enhanced performance and also quick data access in real time. The complex project was completed successfully on time and within budget, so that the first go-live could be announced after just 3.5 months.

Evonik Industries

Due to NTT DATA Business Solutions, the IT was carved out and integrated into the new SAP Business ByDesign ERP solution – on time, on budget, and in line with all quality requirements. Evonik added SAP Business ByDesign to its standard IT infrastructure.

About NTT DATA Business Solutions

25
Countries
30
Years of Experience
6000
Customers Worldwide
Contact Us

Have questions? Please contact us.