itelligence Russia today announces that it has achieved 2nd place for the EMEA region in the global SAP Virtual Hackathon 2020 – Intelligent Technology Packages (ITP’s) for SAP® SuccessFactors®, along with everis Spain and itelligence Germany. All three companies are part of the NTT DATA group, and they entered the competitive event as a team. The task was to automate a business process within the SAP SuccessFactors Human Experience Management (HXM) Suite using SAP Intelligent Robotic Process Automation (SAP Intelligent RPA).
“As the SAP hackathon has shown, interlinking modern SAP technologies is opening up the potential for considerable process benefits and efficiency gains for our customers,” reports Mark Albrecht, Global Head of Innovation, itelligence AG. “Achieving second place in the EMEA region for this global competition starting from scratch is brilliant. When the aim is to develop processes in a flexible manner and implement them with great speed and agility, potentially for global use, the strengths of an international NTT DATA team come to the fore.”
In February, SAP announced a hackathon to develop a professional use case that utilizes both SAP SuccessFactors solutions and SAP Intelligent RPA. Sixteen partners create prototypes, including everis Spain’s proposal for a process to onboard new employees.
Within the proposal, onboarding is controlled by a chatbot that was developed with the cloud application SAP Conversational AI. The user communicates with the chatbot, which passes tasks on to RPA bots (Robotic Process Automation) in the background. The colleagues from Russia developed the chatbot and the RPA bots. itelligence Germany were also involved in the development of RPA bots and performed the project management together with colleagues from everis. Together the teams won second place in the EMEA region.
“In this hackathon, we demonstrated that Robotic Process Automation and chatbots have a great future,” reports Alexey Petrov, head of the Innovation Laboratory at itelligence Russia. “Our prototype runs on mobile devices and links the SAP Conversational AI solution with instant messaging and the browser.”
SAP Intelligent Robotic Process Integration (SAP Intelligent RPA) automates the interaction between SAP SuccessFactors and Microsoft Outlook. The chatbot uses SAP Conversational AI as a common user interface for the automation.
“If a chatbot can pass tasks to bots for execution in Robotic Process Automation, this means that the user will no longer have to manually complete the associated steps,” explains Adrian Kostrz, Manager – Innovation Technologies, itelligence AG. “The user hands their query over to a chatbot, which finds the right technology to handle it. Chatbots can thus help solve everyday challenges.”
Innovations like these help companies to improve the employee experience considerably. Traditional human capital management processes are no longer sufficient to fulfil all employee expectations. “In the context of the implementation of SAP technologies, an ever-increasing number of our customers are interested in how these solutions simplify workflows for employees. The evolution towards human experience management places the employee experience at the center of all HR processes. Innovations, including bots, will be leveraged to a greater extent. The use of technological innovations in the onboarding process can simplify the process considerably,” adds Jan Ammann, Global Head of Public Cloud Solutions at itelligence AG.
Javier Sánchez Bardón, Manager SAP Digital Services, everis Spain: “This virtual hackathon was a positive, valuable and instructive experience. It was great that we were able to mobilize geographically distributed teams not just in Spain but also in Germany and Russia in such a short timeframe, in order to realize an innovative idea combining SAP SuccessFactors and SAP Intelligent RPA solutions. The result fulfilled expectations and provided a valuable learning experience in the areas of artificial intelligence and process automation. Once again, the use of different technologies in combination illustrated the boost that artificial intelligence can give to any company seeking to optimize its endeavors.”
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itelligence
itelligence AG transforms IT landscapes and business processes through the combination of innovative SAP software and technology with services and products developed in-house. As an SAP Global Platinum Partner, itelligence supports SMEs and large enterprises in every phase of their digital transformation. itelligence’s range of services includes IT strategy and transformation consulting, software deployment and implementation, as well as application management and managed cloud services. The excellence of these services is built on the foundation of itelligence’s local presence, global capacity, and comprehensive industry expertise. itelligence partners with customers to create new and innovative business opportunities through the use of IT – for each facet of the customer’s business. Thousands of satisfied customers have placed their trust in itelligence, many of them since the company was founded 30 years ago.
itelligence’s contribution to innovation and long-term business success has been confirmed by numerous SAP awards and leading market analysts. itelligence is part of the global NTT DATA group and employs about 10,000 people across 28 countries. In 2019, itelligence generated about 1 billion euros in total revenues.
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