- Ability to provide a flexible yet low-cost solution
- High level of customer service
- Overall company synergies
Dean Marino, director of IT, Cobra Electronics Corporation
Cobra Electronics Corporation, based in Chicago, is a leading designer of mobile communications products sold in the U.S., Canada, Europe, and around the world. After 50 years of innovation, the company continues to grow boldly by entering into new product growth categories.
Today, Cobra products are available in nearly 40,000 storefronts in North America and in a growing number of retailers throughout the world. Some of the company’s products include mobile navigation devices, two way radios, radar/laser detectors, citizens band radios, marine electronics and power inverters.
Benefits and Challenges
- Need of SAP expertise
- Reconfigure and streamline processes
- State-of-the-art, highly redundant hardware environment
- Reliable, SAS 70 certified data center
- System monitoring and administration
- Real-time access to expert assistance
- Application Support, Enhancement and Optimization
- A single point of contact for all SAP needs
- Outsourcing Services
- Managed Hosting
About the Project
An SAP customer since 2004, Cobra was first introduced to NTT DATA Business Solutions through the Support Advantage group’s on-site support to reconfigure and streamline processes after Cobra’s initial SAP go-live in January 2005. This initial work led to a partnership to deliver functional support and, in May 2007, a contract for hosting services.
While managed hosting is not new to Cobra, NTT DATA Business Solutions has provided refreshing value. The working relationship and trust between Cobra and NTT DATA Business Solutions over the past four years have created both anticipated and unexpected business benefits. “NTT DATA Business Solutions has the flexibility to support major projects that require functional support, but they also help with smaller projects on a month-tomonth basis,” says Dean Marino, director of IT at Cobra Electronics Corporation. “Whether a business needs SAP expertise for two days or two months, NTT DATA Business Solutions provides the same level of expertise and excellence throughout the entire length of the project. You get exactly what you need, when and where you need it.”
In 2007, Cobra began utilizing NTT DATA Business Solutions hosting. “The results were a rather seamless migration supported by NTT DATA Business Solutions consultants who were on call, giving us real peace of mind from start to finish, based on their extensive experience with similar projects,” says Marino.
“Because of the seamless relationship between the Support Advantage and hosting groups, the project teams are 100 percent aware of what the other group is doing through ongoing communication, making sure everything gets done in a professional and timely manner.” concludes Marino.
By entrusting the responsibilities to NTT DATA Business Solutions, Cobra can focus on their core business, while NTT DATA Business Solutions concentrates on all functional and technical SAP aspects.
NTT DATA Business Solutions has been a trusted SAP support partner to Meritor WABCO since its initial SAP implementation. We and Meritor WABCO decided that the company would be best served by transitioning to a full Application Management Outsourcing model to increase internal customer satisfaction.