Kamps GmbH

Why we've chosen NTT DATA Business Solutions:

ISO and ITIL compliant service processes
Qualified support of SAP applications across the entire lifecycle
Highly competent team of experts with industry experience

An IT service team that acts agile, reliable and professional. These were the qualities we were looking for when choosing our IT service provider – and these were the qualities we found in itelligence*. Thanks to the NextGen Application Management Services, we now can safeguard our application operations and ensure high system performance in our day-to-day business.

Thorsten Saleh, Head of IT, Organization and Systems / Back Office, Kamps GmbH

Employees: >3800 (2020)

Turnover: MEUR 226 (2019)

Franchise Partners: 270 (2020)

In Düsseldorf in 1982, Kamps opened its first bakery and to this day is setting new standards in the baking trade. As part of GROUPE LE DUFF, Kamps GmbH belongs to one of the world’s biggest concerns specializing in café and bakery concepts and firmly believes that the outstanding quality of its baked goods is right there in the taste.

Challenges and Benefits

Challenges

Growing flexibility demands require IT business activities to be transferred to a qualified partner
eed of immediate support with the rectification of unforeseeable IT problems

Benefits

Relieves employees of routine IT tasks to fully focus on strategical tasks
High availability of AMS consultants and strictly defined response times to service requests
Greatly simplified implementation process
Close coordination thanks to regular service calls
Rapid handling of incidents and swift implementation of changes
Flexible support model

Solutions

NextGen Application Management Services (AMS)
Maintenance

Kamps GmbH - Separating the Wheat from the Chaff – Fast Business Processes thanks to NextGen AMS

Proactive application support, end-to-end system monitoring and a flexible support model by NTT DATA Business Solutions ensure that Kamps benefits from outstanding performance and security within daily business.

Read the full story

IT Performance you can see

Companies are increasingly confronted with the challenges of digitalization. Innovation cycles are becoming shorter, new sales channels are opening up, business processes have to be highly stable even under very high workloads and capable of handling seasonal production peaks.

In 2019, NTT DATA Business Solutions assumed responsibility for Kamps’ IT processes in the form of NextGen Application Management Services (AMS). Proactive application support, end-to-end system monitoring and a flexible support model ensure that Kamps benefits from outstanding performance and security within daily business.

Availability you can feel

The customer care team from the NTT DATA Business Solutions Service Desk is reachable for Kamps during the agreed service times as the first point of contact in case of support requirements. In predefined response times and depending on priority, the IT experts rectify unforeseeable incidents, implement change requests and prepare roadmaps for the future.

A future you can see – NextGen Application Management Services

A structured workflow ensured a seamless transition to NTT DATA Business Solutions Application Management Services and kept the duration of the transition to a minimum.

Regular service calls also create maximum transparency for everyone involved and ensure the smooth running of the system landscape. By profiting from the ITIL and ISO compliant service AMS processes, Kamps not only wants to stabilize but also continuously develop its SAP-based business processes.

About NTT DATA Business Solutions

																	
25
countries

																	
30
years of experience

																	
6000
customers worldwide