Industry:
Service Providers
Category:
Application Management Services
Why we've chosen NTT DATA Business Solutions:
- SAP expertise
- High quality standards
Due to Application Management Services provided by itelligence* AG, we benefit from support across different time zones – and thus from reduced costs alongside high process quality.
André Holhozinskyj, global head of finance and sub-regional CFO, Germany/Switzerland
André Holhozinskyj, global head of finance and sub-regional CFO, Germany/Switzerland
The research company GfK provides reliable, relevant market and consumer data to help clients make the right decisions.
Its 13,000 experts combine global know-how with local market analysis in more than 100 countries.
GfK employs innovative technology and scientific processes to produce intelligent information that makes its clients more competitive and enriches consumers’ lives.
Challenges and Benefits
Challenge
- GfK required specific ERP expertise in each country
Benefits
- Free up resources for GfK’s core business
- Save money
- Improve process quality
Solution
- Application Management Services
GfK SE, Nuremberg, Germany
Application Management Services: Thinking big
About the Project
GfK needed an international service provider that was sufficiently flexible to accommodate its specific requirements. Finally, Bielefeld-based NTT DATA Business Solutions AG won the contract, thanks to its SAP expertise and high quality standards. These were the prerequisites which had to be fulfilled with the AMS project, next to the ability to understand and implement the client’s individual requirements.
The two companies drew up a support plan to ensure that GfK received the highest possible quality of service.
- All applications are managed under one roof
- Individual support is tailored to the way in which GfK operates
- A special team handles GfK support tickets and provides comprehensive reporting
- Smaller system changes can be implemented immediately
- GfK strives to significantly reduce costs
This support strategy involved intensive cooperation between IT specialists at GfK and NTT DATA Business Solutions and, as a result, the two companies are now working together on additional projects. NTT DATA Business Solutions’ international team is managing an SAP project named SCOPE. Under the motto “Single Truth of Finance,” it aims to ensure that all parts of the group provide consistent and reliable financial data.
“An impressive 5,200 members of our staff now use SCOPE tools and receive Application Management support from NTT DATA Business Solutions,” says André Holhozinskyj.
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About NTT DATA Business Solutions
29
countries
30
years of experience
6000
customers worldwide