Servimed implements SAP ERP and SAP Commerce B2B

Servimed is the fourth largest company in Brazil in the wholesale distribution sector, operating in the sale of pharmaceutical, hospital, food, and consumer products, serving more than 28 thousand customers in 10 Brazilian states.

To keep up with the company’s growth and all the business needs, Servimed was looking for a solution that could replace the old sales system it used, ensuring greater agility in processes and a better experience not only for customers, but also for system users.

Project Overview

Servimed chose NTT DATA Business Solutions for the re-implementation of SAP Suite on HANA (ECC) and SAP Commerce B2B due to its expertise in complex projects in this market. The intention was that the company’s digital transformation project would further expand the possibilities of the business, in addition to sustaining its growth strategy for the coming years. Thus, in addition to implementing the sales, billing, and purchasing processes, SAP Commerce B2B was chosen as a sales order centralizer and a business rules engine, bringing countless benefits to the platform’s users and customers.

Project Details

The strength of retail goes hand in hand with technological innovations. To meet the high volume of orders in an agile, secure, robust, and fully integrated way with the SAP ERP, the SAP Commerce B2B solution helps Servimed with a complete omnichannel vision, providing personal, reliable, and more connected experiences to customers. The optimization of sales channels was also possible with the implementation of the solution, which provided a reduction from 14 to 7 channels, making the operation more efficient and less complex. The second wave of the project will feature the rollout of 2 more B2B sales channels to the SAP Commerce front-end. Much of the project was conducted remotely due to the COVID-19 pandemic and despite the situation, the project progressed within the company’s expectations.