Help Desk & IT Service Management: A Single Platform Solution

With the quick solution-oriented guidance functions offered by SMAX such as smart Ticket categorization and live support, you can reduce the workload of your IT team and improve the efficiency of your processes. Automating repetitive tasks enables you to enhance efficiency and significantly reduce intervention and problem-solving times.

Thanks to its scalable and pay-per-use-based SaaS structure and options of in-cloud or on-premise setup, this solution allows you to affordably meet the specific requirements of your business and improve your flexibility. Since it requires no coding for setup and development, this solution enables you to make your investments at the lowest cost.

As the use of digital tools becomes more widespread in business life, the importance of IT support also increases. By offering simplified support request processes to your employees, you can accelerate your support processes. With the centrally operated functions of OpenText’ machine-learning-based ITSM solution including simple search, mobile push notifications, ticket opening and request fulfillment, you can easily reveal the true potential of your IT processes.

Thanks to the unique ITIL Library offered by OpenText, you can deliver quick support and solutions to your employees effectively in your ITSM processes. With its smart Ticket management and automation, you can manage all your processes such as failure logging, customer support calls, information requests, catalog and portfolio management, and SLA management with ease, using a centralized structure.

On a single platform, you can easily manage your software inventory, supplier, contract, and software asset management (SAM) processes. By transparently monitoring processes such as assets that are about to expire, supplier performances, phases of purchasing processes, you can run your IT investment processes more efficiently.