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OpenText IT Service Management (ITSM)

Help Desk & IT Service Management: A Single Platform Solution

OpenText' machine-learning-based IT Service Management (ITSM) solution SMAX enables you to discover automation and high-level efficiency in your IT processes.

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How to Improve Your IT Service Desk with SMAX from Micro Focus
Watch on How to Improve Your IT Service Desk with SMAX from Micro Focus

Smart Functions for Ultimate User Experience

OpenText’ ITSM solution SMAX significantly reduces the workload of your IT staff with the next-generation technologies it offers. Providing support for the automation of repetitive tasks and efficiency in time management, SMAX enables you to reduce the number of open Tickets by minimizing human errors. Its user-friendly interface provides support and easy-to-use the platform to your employees in requesting support and enables time and effort savings.

With this solution, your IT teams can deliver 24/7 support via mobile devices and computers. Thanks to its agility, SMAX can provide a rapid return on investment (ROI) and offer your IT teams the market’s best ITIL library. It can also enable automation in solution development without requiring any kind of code development for implementation.


Flexible Use Options Help You Optimize Your IT Service Processes

As technological advancements lead to more complex IT infrastructures, the increased number of employees results in a heightened need for support. With the ITSM solution by OpenText, you can manage the Service Desk processes required by your business via user-friendly screens on a single platform. This solution is supported by intuitive technologies including machine learning and offers three use options depending on the requirements of your business: in the cloud, on-premise and service-based. Therefore, in today’s technology-driven world, it enables you to automate your IT Service Desk and service management processes with flexible options that meet the requirements of the scale of your business and the industry it operates in.

Seamless Integration of Smart Technologies into IT Services

Reduced Workload for IT Teams

With the quick solution-oriented guidance functions offered by SMAX such as smart Ticket categorization and live support, you can reduce the workload of your IT team and improve the efficiency of your processes. Automating repetitive tasks enables you to enhance efficiency and significantly reduce intervention and problem-solving times.

Reduced Costs in IT Service Management Processes

Thanks to its scalable and pay-per-use-based SaaS structure and options of in-cloud or on-premise setup, this solution allows you to affordably meet the specific requirements of your business and improve your flexibility. Since it requires no coding for setup and development, this solution enables you to make your investments at the lowest cost.

Simplified Management of Help Desk Processes

As the use of digital tools becomes more widespread in business life, the importance of IT support also increases. By offering simplified support request processes to your employees, you can accelerate your support processes. With the centrally operated functions of OpenText’ machine-learning-based ITSM solution including simple search, mobile push notifications, ticket opening and request fulfillment, you can easily reveal the true potential of your IT processes.

Agility in Corporate IT Service Management (ITSM) Processes

Thanks to the unique ITIL Library offered by OpenText, you can deliver quick support and solutions to your employees effectively in your ITSM processes. With its smart Ticket management and automation, you can manage all your processes such as failure logging, customer support calls, information requests, catalog and portfolio management, and SLA management with ease, using a centralized structure.

Centralized Management of IT Contents

On a single platform, you can easily manage your software inventory, supplier, contract, and software asset management (SAM) processes. By transparently monitoring processes such as assets that are about to expire, supplier performances, phases of purchasing processes, you can run your IT investment processes more efficiently.


NTT DATA Business Solutions Supports Your IT Teams

By utilizing state-of-the-art to the fullest to efficiently automate your IT processes, you can provide an effective and efficient work routine to your IT teams and improve their productivity, as well as your entire staff. As NTT Data Business Solutions, we support assist you in automating your service management processes with the lowest cost and minimum risk.

With our comprehensive understanding of your specific business needs, we offer the best applications and solutions to meet them in line with the scale of your business and the industry it operates in. As a Gold Partner of OpenText, we understand their technologies and applications thoroughly and help you implement them to fulfil your specific business needs and reveal the true capacity of your staff and processes.

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