itelligence Turkey continues its expansion with the new “Customer Engagement and Support Center”, serving in five continents!

itelligence Turkey, which offers end-to-end digital transformation solutions, provides support for over 130 clients in more than 15 markets including the US, Russia, China and Dubai on five continents with more than 110 support consultants.

itelligence Turkey, one of the top global partners in the ecosystem of SAP, a world-leading software company in the field of business applications, restructured its Customer Engagement and Support Center in Turkey to reinforce its rapid growth. The Center that provides 24/7 implementation support and digital transformation consultancy services for more than 130 clients in over 15 countries moved to its new office in Ataşehir, Istanbul. The Center that operates with a highly qualified and experienced team of 110 support consultants offers the company’s knowhow to 130 Turkish and international clients.

Dr. Abdülbahri Danış, itelligence Turkey CEO, said that the Center exports IT knowhow through implementation support to 15 markets, “itelligence has been operating in Turkey since 2000 to offer innovative and powerful SAP solutions that support the growth strategies of businesses. We are growing rapidly, thanks to digital transformation focused projects in particular. As we grew 8-fold on Euro basis in the last four years, we reached TL 162 million in annual revenues as of 2017 yearend. Our team is also expanding as the number of our employees rose from 140 in 2012 to 530 in 2017 and 705 by the end of 2018. We are currently serving over 450 clients including multinationals in various sizes, operating in 19 different industries. itelligence Turkey’s Customer Engagement and Support Center comes to the forefront as one of our key departments that support our growth.”

itelligence Turkey’s Customer Engagement and Support Center, which provides services with sustainable, seamless and scalable business processes, applies a flexible working methodology that can be customized according to client requirements. Support consultants, with minimum four years of experience, cover a wide range of products and services including SAP S/4HANA, SuccessFactors, C/4HANA and analytics solutions, deployment and localization projects, serving 19 different industries. Possible error notifications or risks received from systems monitored on the clients’ on-premise or cloud platforms are addressed 24/7 and resolved in a timely manner. Support services, customized according to the clients’ existing or new business needs, are delivered on site or through remote assistance.

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