The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, and repairs in the workshop or on-site with the customer require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

NTT DATA Business Solutions supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, NTT DATA Business Solutions experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With NTT DATA Business Solutions as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

How Our Customers Benefit from Us

Turkcell Global Bilgi

The largest GSM provider in Turkey delivers back-office support and customer care management services on behalf of hundreds of global companies, with 250 million customer contacts per year.

Missguided

it.mx Customer Portal, an itelligence complementary SAP solution, was implemented to enhance the B2B customer experience in the fast-paced world of women fashion.

KLAFS

With the integration of SAP Cloud Platform and the cloud-based application, SAP Sales Cloud, at KLAFS customer relationships are strengthened, sales opportunities are identified at an early stage and revenue is increased on a lasting basis.

Styria Media Group

To achieve efficient processing of incoming payments as well, an interface was set up between the SAP system and the payment providers, enabling seamless payment assignment to the sales order.

More Useful Insights into Customer Service

 
How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative NTT DATA Business Solutions service scenario, combining mixed reality with the SAP Cloud Platform – for optimized service and maintenance processes.

Download Now

Learn What Our Experts Say about Customer Service

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From gut feeling to projects! SAP CEC in Higher Education

Marc van den Berk | Sep 23, 2015

Speak to Us Today

Have you got questions about customer service? Would you like more detailed advice from our experts or to book one of our customer service workshops? Simply contact us and we will be glad to help you.

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